I had a disappointing experience with this Paul Davis franchise. I’d give 0 stars if it were an option.

We had water damage in our playroom above the garage on May 17. Their Project Manager, Alex, and his team visited twice to assess. On May 29, I received a quote from Tom (Operations Manager/Estimator), but it only covered demolition — not restoration. I immediately followed up, and Tom replied the same day, saying “This is the estimate for demo only. I will get you a revised estimate to include the reconstruction portion as well.”

Despite multiple follow-ups (June 5, 10, and 17) and a call to Alex on June 14, I never received the updated quote. Today I escalated to Paul Davis Corporate, who got the owner of this Paul Davis franchise on the phone. He brought Tom onto a follow-up call, but Tom said nothing the entire time. Only at that point the owner says there’s a $250 deposit required to even receive a reconstruction quote — something never mentioned before — and seems made up on the spot, given we already received a quote for demo (w/o a deposit). Their strange deposit policy was never communicated to us during prior site visits, prior emails, or calls with Alex.

After a month of delays and no complete estimate, I decided to move on to another contractor. If they can’t even manage their business professionally and competently, how can I count on them to work on my house. If you need any work done, steer clear of Paul Davis Restorations, especially this franchise!

I am very satisfied with their professionalism . I would certainly recommend Paul Davis for your home repairs.

If I ever have an insurance covered problem in the future, I will subcontract the work myself. By doing so the stress can only be greatly reduced. The difference between the insurance company's promises and the contractor's promises are as different as night and day.