I was very pleased with the work that was accomplished!
Scott Bailey with Paul Davis is excellent to work with and is very cooperative.
Everybody I dealt with at Paul Davis Restoration was professional, knowledgeable, and courteous. They clearing explained any concerns I had about the work on the project and they did an outstanding job restoring my property to its original condition.
After all the work was finished I was completely satisfied.
Areas Of Satisfaction - I was most satisfied with their response time. They were there really quickly.
They were awesome. They were professional, did the job and made the house beautiful. I loved everyone there. They were so helpful and professional. They became friends.
Areas Of Satisfaction - You would have to see the before and after pictures. It was totally repainted, new flooring and new carpet it made it a gorgeous house.
Additional Comments - Abby and Scott Bailey are wonderful. I called them and they were here as quickly as possible. They were here every single day.
They were life savers! They were fantastic! They became friends and just did a great job. I highly recommend them to anybody.
Areas Of Satisfaction - I was most satisfied with the trustworthy, personal, caring service.
Additional Comments - I would highly recommend them!
Areas Of Satisfaction - I was most satisfied with the way Andrew Layhee (?), the project manager, handled everything. He was wonderful, responsive, creative, thoughtful, and very respectful. He was great to work with.
From the afternoon our house burned, PDR took us "in" as far as securing our house immediately for safety, transporting contents to their warehouse for restoration with items that could be restored, provided a detailed list with items and serial numbers, etc., began immediately working directly with our insurance agent, whom they had worked with prior, and detailed every item required to re-build the entire home. Their appearance is professional, with clean & organized trucks, and the employees are a family that took us into their "family" and treated us a PDR family! Couldn't have asked for more; they take their work professionally & most importantly, personal! We all became friends, which is rare with contractors today. From the group that cleaned & restored our contents to the group that re-builds, each employee works within your best interest. My wife's wedding dress had cloth flowers that had faded from age, and one of the ladies used a recipe from her grandmother and hand cleaned each flower back to its white color, bring my wife to tears of joy. This is only one of numerous examples. Great company. Excluding the burned house (with no injuries), we stepped into luck by finding PDR, who actually found us. We are grateful to this day.
Areas For Improvement - Having never been through an experience like this, we did not know what to expect, so with that said, we had no prior expectations to fall short. In a stretch, I would say that the system that is required by insurance companies causes a customer to receive a report for items with an amount that can be misleading as to a budget. This is more systemic, as stated, rather than a PDR issue. PDR finally explained the process to help guide us through, offering their time to assist and be with us during times to select items.
Areas Of Satisfaction - All areas; from restoration of contents to re-building an entirely new home. This includes many facets, such as building relationships, no one with hidden agendas, honesty, and the list goes onward. The why is stated in the above answers and below.
Additional Comments - As with any project of this magnitude, frustrations occur at times from both parties, from schedule delays due to weather, etc., to, at times, vendor or sub-contractor delays, yet we always found a mature and business like way to resolve everything and move forward. PDR encourages their customers feedback during the project, whether negative or positive. They listen and take it serious and to heart until things are smooth again. The help and guidance was invaluable from suggestions of design to actual implementation. We now have a new and extremely nice place to call home again!
I'm fully satisfied and recommend their service!
Areas Of Satisfaction - They were very personable and sensitive to what was a crisis situation.
Areas Of Satisfaction - I was most satisfied with the fact that they took charge of the whole clean-up and restoration. I didn't have to worry.
I was very happy with the quality of materials and the work, and they were very helpful in helping me pick out the colors and paint, etc. They were very courteous and helpful.
Additional Comments - I'm very pleased with the work and the quality, and with the company.
Probably not. That is because I moved to Texas and I am so far away. I had no choice, I was told by my insurance company that they were going to come in and seal my home and that is all they would do. If this is Paul Davis that restored my furniture, he did an excellent job. I don't mind doing the survey because they can be helpful. I am confused because I don't remember Paul Davis being the one who came out and sealed my house. I thought he restored my kitchen table and chairs. If it is that Paul Davis, he did an excellent job as far as my furniture.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Paul Davis Restoration of Charlotte as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys