Professional interactions throughtout project and quality performance

Sure

They are very efficient, on time, do excellent work

Everyone involved showed up when we scheduled. The work was completed in a very timely manner. Kim was very professional and friendly.

They were fantastic all the way through from first talking to me, setting things up, to getting the roof on. I did not expect them to start so early.

The entire process was very simple on my end I appreciate the availability of financing.

I was very pleased with the professionalism and knowledge of Mathew Melton. Of all of the vendors that I requested quotes from, Mathew was the only one that went onto the roof to inspect it prior to submitting his bid. For that reason, I selected Patriot rather than the low price bidder.

Anna of Patriot Roofing came to my home and helped me through the process of applying for a state grant to pay for one of the two roofs that Patriot installed for me. She returned when my grant was approved and showed me samples of roofing materials. She waited patiently while I made my choice of roof color and answered all of my questions. Afterwards, my roofs were installed quickly and professionally. I am so appreciative of all the attention and time that Anna gave to me to make the task of acquiring two new roofs totally stress free! I love my new roofs and I feel comfortable knowing that Anna and Patriot are just a phone call away should I need them in the future.

Quite slow in doing required paperwork for the Fortified Roof grant.

We were very pleased the way everyone communicated with us.

The crew worked well and their personal conduct was good. Professional all the way.

Several neighbors have committed on the new shingles. I let them know who the contractor was I highly recommend Patriot Roofing.

I think they are affordable and handworkers.

great job...

Need better communication with crew and project mgr.

Patriot Roofing Company was easy to work with, professional, they provided a lot of follow up, and were very easy to communicate with.

The gentleman Kim, who estimated the roof and came to my house, was very professional, had all the products, knew exactly what they were for, and knew how to use them step-by-step. I would give him 10 stars. He was the best out of all five interviews I had, and Patriot Roofing Company blew them away. He knew everything right down to the square inch. I could not have been happier. Even the people who removed the roof and installed the roof were very professional and cleaned up every day, and even when they finished, they washed down the entire driveway and went over everything with magnets. My neighbor had his roof done by a different company. Patriot Roofing Company was finished in two days, top to bottom, and had it cleaned, as they knew a storm was coming. There is not enough I could say about that.

Great customer service. First-rate installation of product.

The work was fantastic. The communication between the insurance company, us, and the company was terrible.

They were professional and very clean. It was a quick and painless process.

Have worked with them before

Matt had samples for us to see and explained everything.

It looks like they did a great job!

Recognized Excellence

Recognized Excellence - The crew they sent out here was really good.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They did a great job. They did everything they said they would do.

Out of all the roofing contractors I interviewed, Patriot was the only company who committed to my scope of work and adhered to my budget.

I already recommended Patriot Roofing to a neighbor who was very impressed with every aspect of the work done at my house. They are working with Patriot now.

They were very professional. Their pricing was competitive. Their response was timely. No matter when I would reach out to them, I would get a response very quickly, as compared to some of the other competitors.

Matthew and his crew were excellent! They were professional, polite and reliable.

Six to seven people had roofs done on our block. The other competitors were willing to interface with the insurance adjuster to try to get a more generous settlement from the insurance company, Patriot was not. That was a disappointment.

I can not say enough great things about Patriot roofing. Bill and Matt took care of me from day one of the initial inspection. Knowing nothing about roofs myself, Bill walked me through the process and even met the insurance adjuster at my home! Bill also told me about installing a fortified roof, which I knew nothing about. Some insurance policies cover that cost, however mind did not, but Bill still had a solution for me. He told me about a grant program through NCJUA that could cover the difference between a regular roof replacement and a fortified one. Long story short I was approved and did not pay anything extra out of pocket for a better product. As an added benefit I also saved some money on my yearly insurance premium because of this.Matt was amazing at helping me pick a color and drip edge, again I knew nothing about, for our home. He kept me up to date via text when the crew would be there to install our new roof. They showed up promptly when they said they would and were finished up before I got home from work. They even went around the house and picked up nails and debris. It looked as if they weren't even there!I would recommend Patriot Roofing Company to friends, family, neighbors, random person I met at a gas station, and anyone in between!I can not thank them enough for helping my family keep our biggest asset safe for years to come.

Excellent workmanship and cleanup was done every day beyond my expectations.

I chose Patriot Roofing because of its name even though they were the highest bidder. When the crew showed up, none of them were patriots. There were fourteen Spanish people.

Working with Patriot Roofing Company was a seamless experience with excellent quality and workmanship.

Very easy and smooth experience.

Very professional. Very prompt. The job was done in two days, removal, installation, and clean up. Excellent job !!

They are a totally professional team. They did what they said when they said.

We would not hesitate to recommend Patriot!

I've recommend Patriot to several of my neighbors. I would not hesitate to recommend them to a friend.

Seemed knowledge and was easy to deal with.

We would definitely recommend Patriot Roofing to any of our neighbors. They were clean, efficient, on time, professional and very reasonable. I'm assuming if we ever had any issues with the work completed that they would be on top of making it right.

Quality Of Materials

Quality Of Materials - We've only had the shingles up for about a month. We're still waiting for them to completely lay down flat, but other than that they look really good.

Areas Of Satisfaction

Areas Of Satisfaction - We liked that someone from the company (owners?) showed up everyday to insure the work was to our satisfaction.

Patriot roofing is in my opinion the gold standard of customer service, flexibility and professionalism. They worked for two days 7:00 AM to 7:00 PM. I'm a fussy customer and didn't have to point our any concerns when the job was through. I would recommend Patriot Roofing and would use them again (Houston was my project manager). In my opinion, they're exactly what you want when looking for a roof quickly and professionally installed on time and at a ver competitive price.

Couldn't have asked for a better crew to replace my roof. They came, done the job and left without no problems at all.

Did a great job and all debris was cleared! Finished my roof in 1 day.

Patriot Roofing helped us negotiate with the insurance company, they are professional and do a great job!

I met with Feazel Roofing, Master Roofing and Patriot Roofing Company and decided to award the roofing replacement with Patriot Roofing Company. I have completed my due diligence and reviewed several Roofing Companies and compared the GAF Timberline HDZ High Definition Asphalt Shingles. Vs Owens Corning High Definition Shingles AKA Architectural Shingles. I have decided to go with the Owens Corning High definition Shingles with the Sure Nail Technology. With Sure Nail Technology, a unique triple layer of reinforcement occurs when the fabric overlays the common bond of the shingle layers, offering excellent fastener holding power. Compared with standard shingles that have only one or two layers in the nailing zone.Mathew Melton came out and did an inspection of the roof, gutter, shutters, deck, and window screens. He took pictures and showed me all the problem areas. He also assist me in a very timely manners and per my request and he came back several times to provide me the roofing material samples, GAF Timberline HDZ sample vs Owens Corning Sure Nail Technology sample, Duraridge HIP & Ridge Shingles with Sure nail technology, Rhino U20 Synthetic Underlayment, Ultimate lifetime Silicone Pipe Boots, Ice/Water shield in all valleys.Also, I have specify to use the Rust-Oleum High Heat Paint (better product and long-lasting than the spray can) and use the regular paint brush to paint instead of using the spray can to paint the roofing exhaust vents. Mathew Melton work with me and meet all my required material specifications. Also, the Owens Corning Duraridge HIP & Ridge Shingles with Sure nail technology the material is twice thicker than GAF Ridge Vent Shingles.Mathew Melton took pictures and showed me all the problem areas. He also assists me in a very timely manner to file the insurance claim and walk me through my options with all detailed damaged pictures.Bill Bolton, one of the owners from Patriot Roofing Company came by to inspect all roofing material and replaced the material that damaged by the material supplier during the truck delivery.Bill scheduled his own roofing crew (most other roofing companies use the sub-contractors and only focusing their marketing and sale teams) and Bill did an excellent and scheduling his own crew and come on time at 7:00 AM to perform the roof replacement project.Werner is the lead roofer for the roofing crew and did a good quality work and finished the 3,576 Sq. Ft two-story Single-Family Home Architectural Roofing within a day. Mathew also, arrange the Gutter contractor to perform the Gutters and Gutter Helmets replacement and the contractor Leopoldo did a good quality work and finished the whole house Gutters and Gutter Helmets with a day.The Patriot Teams – Mathew Melton, Bill Bolton, Werner, and Leopoldo are awesome. From the consultation appointment, numerous follow-up material review meeting to job completion, the whole teams handled every aspect in a professional and timely manner. Mathew Melton made the process effortless on my part, especially dealing with the insurance company. Our Roof, Gutters, and Gutter Helmets looks great!

I have all faith in Bill. He was trustworthy, honest, and great to work with. He answered all of my questions in mere seconds.

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with the staff and the timing. They came out when they promised they would and the job was done quickly.

Recognized Excellence

Recognized Excellence - Bill Bolton was great to work with. I immediately had faith in him. I highly recommend him.

Additional Comments

Additional Comments - It was easy. I wasn't stressed about it at all. Everything was done on time and it was done perfectly.

Mr. Bill Bolton was extremely professional, fair, and reliable. He was totally interested in providing the best quality service possible.