Communicate with customers regarding project status, delays, financing issues and respond to phone calls.
Communication was poor the entire process. There were unnecessary delays because products were ordered incorrectly. The ceiling panels we agreed on weren't correct. They drilled the ceiling right into the soffit so we needed soffit cover panels after the fact. Overall happy with the install, the product materials are nice. It was just not a pleasant experience getting to the finish line.
The company's customer service was the worst that I have ever experienced
They were polite and worked well. But after receiving all the payment I can’t seam to get all the repairs finished. I made several calls. With no return cal.
Except for the fact that the installers showed up unannounced out of the blue one morning, the workers completed the project professionally in one day, cleaned up after themselves, and explained how everything functioned. Product was all high quality!
Very bad communication and nobody is providing the updates and my project is left half done !!
It took months to get it installed. Customer service was poor. I received no notification that it was going to be completed until 15 mins prior.