The skylight is holding water and it's already accumulating dirt. We reached out but there is no response. Also, the sliding door does not lock and they are aware of it.
We are happy with the product but the numerous issues prior to installation and the service after the installation has been problematic. I could go into details, but I won't. Just know that service AFTER the installation has been nonexistent. One issue I will share is after the installation; we noticed the vertical seam on the right side was NOT caulked. We immediately notified them, and we agreed on Thursday of the following week for the installers to come finish the job. NO ONE showed up or contacted us. I sent numerous emails, left voicemails for weeks afterward and still to this day, NO ONE has bothered to call me back.
Excellent staff and contract team
My project has NOT been completed - it’s been close to about 60 days since it was approved by my HOA.
Great sales experience and good quality product, but subcontracted installers were subpar. Left unfinished wood on the exterior, cut jagged lines in decking with a multitool, didn’t screw down the cut decking edges they created, gouged gutter, silicone caulk left smeared on existing finished surfaces, set off smoke alarms burning through wood because they cut it with the wrong blade, etc. Salesperson offered to come and help fix, so that was nice, but I prefer to fix myself to avoid anymore hassle.