Project still not complete. Floor damaged, and adhesive on ceiling.

The designer/sales person told us that our job would take about a week. After working for about three days, the construction crew left our job half completed and told us that they would have to "wait to see if the rest of our enclosure came in on the truck on Friday". We didn't hear anything for two weeks, so we called the only contact number we had, which was the salesperson. He told us that it was the first time he was hearing of it, and that he'd call us right back. He didn't call us, and the crew never returned to finish the job. Since we were told that the job would take about a week, and almost two months had elapsed since the work started, I seriously considered contacting the PA Attorney General's office. It was only after making that threat that the crew returned to complete the job.

Quality of materials and installation efficiency and neatness

I would not recommend Patio Enclosure at all. They are non-responsive to many of my phone calls and they did horrible work. My roof blew off on December 29, 2024 because they did not use proper wind screws to hold the structure down. I had to go to arbitration to try and resolve all the issues that I had with the Enclosure including a leaking roof, a door that was never replaced because they put in a support beam too big for the threshold, a smashed tube light in my kitchen when the roof flipped back which is now leaking onto my kitchen floor. There was also other damage to the structure and unfinished work items. Patio Enclosure was unresponsive to my questions and seven times came to my house to fix the issues of which nothing got resolved. I lost my arbitration case which the decision was totally unfair and very expensive. I would not recommend Patio Enclosures to anyone.

We complained that a storm door had been installed improperly (the keyed lock mechanism was on the inside of the three-season room instead of the outside. Thus the lock could be unlocked from the outside by the turn of a knob, not preventing entry from the outside). It took weeks of emails and phone calls to at last get a new door installed, after they denied that anything was wrong.

Not at all.

The project was delayed multiple times. It was impossible to reach anyone via phone. Some of the materials arrived damaged.

I was told the job would be completed in 3 or 4 days. I was not told the glass enclosure would be completed and then they order the flooring and send the electrian to install the ceiling fans. This held up completion of the project for several more weeks. Also when the glass enclosure was installed the windows were left extremely dirty and had a smearing finished over all the windows. I had to pay a window cleaner 150 to clean all the windows. The windows, and flooring are good quality but these issues were not as promised by the sales representative. Also there were a few holes that should have been caulked by the installer. These holes were from removing pillars that were previously on my covered patio.

I placed an order with Patio Enclosure and gave them a check for $1,100 (1/2 the total for the order for vertical blinds) with understanding that the balance be paid upon installation. When installation was made it was recognized that the blinds were NOT the pattern ordered. Blinds to be reordered and reinstalled. I stated that I would pay balance upon installation of correct blinds. WITHOUT my permission they have taken the money from my bank account using the information on my first check. Sam (female employee on the phone) was rude and threatening on the phone and has taken my money without permission . My bank account shows withdrawal but i did not write checks for the balances withdrawnw

Never would recommend

Arrived on time, stayed on task, good cleaned up.

Employees were very next and courteous. Work was completed promptly. Very pleased with installation although it would have been helpful if windows had been cleaned upon completion.

Finished product exceeded expectations. Just gorgeous!

Everything! Great from start to finish!

Everything!

Very satisfied with all aspects of this project. Employees were exceptional and room enclosure looks amazing!

Satisfied with the appearance and quality of the enclosure.

we were very pleases and would definitely recommend to a friend

Manufacturing in house and keeping everything fairly local

Very easy to work with remedied any issues along the way, very happy with the project outcome.

The installation was professionally done with quality materials very timely!

Better communication and quality control from the installation crew. The crew did not show up on the scheduled date for the installation and did not contact me about the delay; I had to call the office to inquire and eventually the installer called me to advise they were not coming at all that day but would be there the following day. There were two discrepancies with the installation; one being discovered by the crew and the other one by me. I don't understand why the crew did not take care of the issue discovered by them. This triggered a second visit a week and a half later to complete the repairs.