They knowingly left us with a dangerous threshold because of a simple mismeasurement. As far as we're concerned, it creates a serious liability if we or one of our friends trips over this mess. I've called and sent picture and just keep getting put off.
After getting several quotes, we chose Patio Enclosures because they sold us on their high quality product AND "in house" customer service. In the beginning, everyone communicated so well and at one point called to see if they could come and install a day early. When it did not work out for our schedule, we just kept our original install date (which was the next day) and no one called or showed up that day. We were told our install would be finished by the end of July, however it did not get fully completed until mid September. Also, some parts the installers had were incorrect (which happens and is understandable) but no one really communicated that with us and our parts got sent to the incorrect location and delayed our install. Again, we only found this out after several phone calls. Communication was not as great when it got to the installation process.
keep the right people in place and I will tell people to buy from you