It took 11 months to complete. My doors and windows all had to be reordered multiple times. More than once appointments were cancelled. In the end, I am not getting a storm door that was in the contract I signed. It is costing me an additional $1300 to get one.

No, never.

Very poor communications

There is nothing that can be done to change what  I experienced during the time it took to complete the project that consisted glassing in two small screen rooms.  The problems I encountered were NOT the fault of your "worker bees", nor was it a problem with the product it's self.  The problem seems to be the way the company is structured and run.  It is as though the company has structured itself to hide from their customers.  I never seemed to be able to contact the right person.  When the first set of windows for room number 1 was delivered. 1 knee window was taller than the others.  It was decided that we would install it but not seal that section so it could be easily removed after being being reordered.  In order to make it easy on the company, and save them a trip, we would reorder the knee window and have it shipped with the windows for room 2.  Unfortunately, it was not shipped with the windows for room 2.  In fact, the windows for room 2 arrived but had been constructed without any transom windows and the sliding door was built to open the wrong way.  All of which had to be replaced.  They reordered the replacements for room 2 and again reordered the replacement for the knee window in room1.  When they received the replacement windows for room 2, they were fine, but the replacement knee window for room 1 was framed in the wrong color and had to be re ordered.  It was reordered and when it arrived it was the correct color and proper height, but it was much too smalls (by half) the length.  At that point I decided to have them seal the section of window in room one and call it good.  My project is now complete, but with one knee window that is a littler taller that the others.  My wife and I and Tom, the installer, are probably the only ones who notice the taller knee window.  Other that that the project pleases us.  The entire fiasco took almost a year to complete.  Tom's workmanship, professionalism, and patience was without fault.  But the company's coordination was not something I could recommend to a friend.

Love mine! Excellent quality!

We had our patio finished in 2024 had issues with some screens had creases in them handles put on uneven had appointment they never showed May 2025 I called for appointment said be out no show again called again still haven't heard hopefully we can resolve soon.

We are still waiting on followup work.

Communication of installation was poorly coordinated. Salesman’s computer rendering ended up not being the same as finalized product installed. We like installed unit better than his illustration.