We cannot say enough good things about our experience with Parry. Every step of the build was enjoyable and we are blown away by our new home. Parry far exceeded our expectations. Every employee that we worked with was so nice and truly showed that they cared about us and our build. Parry absolutely goes above and beyond to treat you like family and make you feel as if you’re their only customer. We would definitely choose Parry to build with every time if we had to do it a million times over.
Everyone at Parry was great to work with and helped us navigate through all of the decision making!
Personal Builder Questions - There were a few times that it took longer than expected to receive answers on some changes, but nothing major and it was far better than I expected with how crazy the labor market is.
NP W-Explain - 10. The overall home seems very well constructed and I felt that we got a lot for our money compared to other builders.
NP W-Explain - 10. The final product is excellent and this is a true custom build - anything we asked for or wanted was accommodated unless there was a true reason why it couldn’t be done!
Areas Of Satisfaction - When there was a problem or something wrong during the build, Parry fixed it quickly and to meet our desires/agreement
Area For Improvement - A more detailed timeline or schedule would have been helpful, but understand that is hard to predict today.
NP W-Explain - 10- every person we have worked with throughout the entire home building experience from start to finish was amazing.
Areas Of Satisfaction - We were immediately notified of any issues that came up during the process and Parry dealt with them quickly.
NP W-Explain - I have already recommended Parry Custom Homes to all my friends. I give them a 10 out of 10 in everything. Justin Parry is a extremely honest and upstanding man.
Areas Of Satisfaction - They're very particular on workmanship, which is a good thing.
Subcontractor Concerns - All of the contractors went way above expectations and their cleanliness was outstanding.
Area For Improvement - When I had concerns , they took care of it. I had concerns but there were no areas where they fell short.
Additional Comments - They currently do builder work and they really do go out of their way to make sure that you are satisfied and happy. They did good work.
Schedule - There wasn't really a schedule.
NP W-Explain - We would rate it as a 9 on a scale of 1 to 10. They were a pleasure to work with, the quality was excellent, and they assisted us throughout the entire process.
Areas Of Satisfaction - They exceeded our expectations in terms of communication, which was excellent on a weekly basis. We requested many personal touches, and they were extremely personable and helpful.
We are extremely happy we picked Parry as our builders. Everyone that we encounter throughout our build was amazing ever step of the way.
NP W-Explain - 10 - Great company that produces great results
Recognized Excellence - At move-in Mark was great at explaining everything - Throughout the process Brian was great at keeping us in the loop and on top of any issues.
I would highly recommend Parry Custom Homes because they did a great job!
Their process is very straight forward and easy.
Our home took approximately nine months to build. Although the wait can be stressful at times it was well worth it. The quality of our home is amazing and the price was very affordable. All of the contractors and employees we worked with were amazing! If you are considering building we highly recommend Parry Custom Homes!
I believe that Parry is superior to other builders of similar size and status in the market. I would recommend them over their direct competitors.
NP W-Explain - 10 The quality of the house and the care that Parry Custom Homes employees show their customers is unmatched. They treat their customers like “family” and go above and beyond to make sure all expectations are met to their standards.
Areas Of Satisfaction - Parry Custom homes goes above and beyond to make sure their customers are satisfied with their home. During the process, they make you feel part of the “family” and treat your home “as their own”. This goes a long way to building trust and creating an amazing experience.
Additional Comments - Overall, we’d like to thank everyone at Parry Custom Homes for the “family” culture they promote and the unmatched quality in their home building. From beginning to end, everyone played an integral part in us feeling more than just a “customer”. They build a relationship of trust during the home building process that is unheard of these days and leads to an amazing experience by the end of it.
Area For Improvement - Zero. Parry is the best!
I would recommended Parry Custom Homes to anyone because their homes are built solid and beautiful and their customer service matches the integrity of their builds.
NP W-Explain - 10- we are very pleased with the quality of our home, the timeline in which it was completed, and especially the customer service.
Additional Comments - We had an overall wonderful experience and would build with Parry Homes again.
The Parry experience makes you feel like you are their family instead of a number.
NP W-Explain - Parry has done a quality job. We are very happy with our home.
Additional Comments - The whole Parry family and employees have made the home building process a great experience.
It was a great experience and everything was done with excellence.
Areas Of Satisfaction - They were above and beyond. See final comments below.
Subcontractor Concerns - Nope. A lot of contractors suck but the Parry team selected the right crews to work for them.
NP W-Explain - 10 Everything was as smooth as it could be. In a Covid world with service and materials falling apart, Parry was extremely easy to deal with. There were no “problems” there were just solutions. It’s refreshing to deal with a company that actually provides service and does what they say they’re going to do.
Area For Improvement - I’m sure there are some areas. Nothing stands out though. I’ve heard horror stories from other friends that have built homes and we don’t have any of those stories.
Additional Comments - We were happy that we chose Parry. Nothing is perfect, but our experience was totally positive. There were multiple times that the way Parry handled our issues, it reinforced that we chose the right builder. I would Absolutely recommend them to anyone looking to build a home.
Recognized Excellence - Brian made me feel confident things we weren’t satisfied with would be taken care of.
Additional Comments - Most of the subcontractors were excellent, particularly the stone workers.
NP W-Explain - 10 - parry was great to work with. They worked to build personal relationships and you felt their investment in the build
Areas Of Satisfaction - We loved the house we built but seeing it finished really knocked it our of the park
I will always recommend Parry Custom Homes to any of my friends hoping to build a home. Their attention to detail and motivation to build a quality home is apparent in every step of the process.
NP W-Explain - 10 Regardless which builder you choose, building a custom home will always present challenges. Parry Custom Homes always took the time to ensure things were done correctly and to our satisfaction.
Additional Comments - Building a home during the day of COVID was a challenging experience. It was certainly difficult to establish relationships and make decisions through ZOOM. I believe everyone made the best of an awkward time in society and we still came out with a beautiful house we will call home for the rest of our lives. We'd like to thank the entire Parry team for helping to design and build our home.
Overall we had a great experience! Even with the bumps in the road, everything was fixed as promised and turned out exactly how we wanted.
Areas Of Satisfaction - Having the whole team welcoming us and fixing any last minutes touches on the day of closing was great!
We would recommend to family and friends and have already! Quality construction
NP W-Explain - 10-we had such a wonderful experience from design to move in. Everything couldn’t have gone smoother. What a great group to work with.
Areas Of Satisfaction - Our expectations were exceeded with the quality of work, and the level of communication.
The quality of work from Parry Custom Homes far exceeded my expectations.
Additional Comments - I couldn't be more pleased with our home build and with Parry Custom Homes. This is a great company and I'm so thankful that they were a part of this new chapter in my life.
Outstanding quality built home.
Areas Of Satisfaction - Quality of workmanship and they really care about their homes.
Additional Comments - We love our Parry Home.
NP W-Explain - 10- very professional and timely communication. The whole team was awesome from planning, selections, construction and closing
Additional Comments - Overall AMAZING experience. The entire team is engaged and always provide feedback, recommendations, etc. They allowed us to come visit our build whenever we wanted. The are confident in their building process and you get a QUALITY home and peace of mind that corners weren't cut!!
Working with Parry was awesome! Designing a home from scratch is a long process, and the pandemic didn't make things any easier. Parry bent over backwards for us during the designing process to make sure we were satisfied with the design. The construction process was a breeze. I've never seen a contractor that pays such close attention to detail. We could not be happier with our house!
The entire process was great. Parry kept us informed of everything and we couldn’t be happier with the home.
I would definitely recommend. I think it's a great value. Getting this house from other builders would cost significantly more I believe, and the quality is still there. Parry spends where it counts.
NP W-Explain - 9. I love the quality of the home
NP W-Explain - 10! High touch customer service and quality work, they insure all your concerns are addressed and let you know right anyway of that needs attention or doesn't meet their high standards when performing internal inspections.
Areas Of Satisfaction - They met our expectations in the quality of work they performed and exceeded them in answering any and all questions.
NP W-Explain - 10 - high quality home & treated like family
Areas Of Satisfaction - Design and selections staff were awesome!
We had the best experience with Parry! They went above and beyond in every aspect, even things they didn’t have to do.
Construction Quality - The materials used throughout the build process met the requirements and in some cases, were better than the required minimum. The workmanship was excellent every step of the way!
NP W-Explain - 10 - We could not be happier with our new home & are absolutely sure we made the right choice.
We have already been bragging up Parry Custom Homes to everyone! From beginning to end, the process of building our dream home has far exceeded our expectations!
NP W-Explain - 10. Overall we are very satisfied with the quality of our new home, the customer service we received, and the ability to have had input/customize at every step of the way.
Areas Of Satisfaction - Friendly and professional staff, quality of the home built, ability to customize.
Recognized Excellence - There are so many since they are all awesome! Justin, Daniele, Jon, Dan, Ashley, Staci, Greg, Joe, and Brian. We hope we aren't forgetting anyone!
Additional Comments - Overall phenomenal customer service. If you have questions or concerns along the way, the staff will go above and beyond to answer/address them.
NP W-Explain - 10- Parry Custom Homes made the entire process easy for us.
Areas Of Satisfaction - They were sure that we were getting exactly what we wanted every step of the way.
Expertise - Parry uses knowledgeable and experienced contractors. When we asked for something they weren’t familiar with, the Parry team went above and beyond to learn about it!
Construction Quality - Parry quality is like no other!
Problem Resolution - Any problems we encountered, which were limited, were resolved timely without sacrificing quality!
NP W-Explain - 10! We have already referred a few people to Parry - one family has already began building their Parry home!
Areas Of Satisfaction - The quality of Parry product is not only above the competition, but also for a better price!
Recognized Excellence - We had great interactions with nearly everyone in the Parry family!
Subcontractor Concerns - We had concerns over the installation of our HVAC system. Once we brought our concerns to Parry, they were addressed timely.
Areas Of Satisfaction - Final product
NP W-Explain - Final product was worth it
Areas Of Satisfaction - Quality of the home
NP W-Explain - 10 - Good value, good communication, knowledgeable
Areas Of Satisfaction - Communication with our PMs was great. They were always available to answer questions. Greg called me at 3am Hawaii time on our honeymoon so dock him a vacation day or something... Kidding.
Recognized Excellence - Ashley was fantastic. Greg and Joe did a great job communicating after construction started.
NP W-Explain - Build quality and subcontractors were exceptional
Areas Of Satisfaction - Build quality and potential options for the home.
Recognized Excellence - I would like to recognize Paul, our warranty guy. His responsiveness and the knowledge was great. I would also like to recognize Shawn, the site manger. He was very good, always getting right back with us, making us aware of the different options, the pros and the cons. We really liked John, the design consultant. He made some really good recommendations, based on what we were trying to do and once the house was built, there have been many times we have stated that we were glad he gave the direction on that. He was very patient. Last person I would like to recognize is Rob. He was the punch guy. He was very good at explaining things to my wife and mother-in-law in layman's terms. He was nice to deal with.
Additional Comments - Overall it was a very good experience. Anybody that has built a house knows that it is really stressful. I really didn't think it was that bad. The end product is great. We love the house. The people were easy to deal with and responsive. The value for your money is outstanding.
NP W-Explain - 10 - The quality is second to none. It started with our first experience with meeting our sales rep. Parry was the ONLY builder who listened to us on what we had to have in a house, and worked within our budget and prioritization list to get us everything we wanted.
Areas Of Satisfaction - We were never told "no, we cant do that." Never, not once...When spending the amount of money that we spent on this home, it was nice to know that Parry was just as invested in the quality of workmanship as we were. That being said, my biggest area of satisfaction came when Parry explained that even though they can do anything, certain things may or may not make sense depending on cost. They were great with keeping our budget in mind.
NP W-Explain - 10. They went above and beyond what any builder would do. Made sure that even through issues else where, they still made a effort to help us. They built us a quality home but they are all quality individuals.
Areas Of Satisfaction - The way they use only the best materials and best companies for those materials.
Expertise - There was some minor confusion on scheduling and some minor issues with communication but these were addressed.
Professional & Organized - Aside from some minor scheduling issues, yes, we feel they are organized and very professional.
Additional Comments - Overall, we were very pleased with the entire process and we are very happy with our forever home. Parry Homes is a custom home builder who is very focused on customer satisfaction and we would definitely recommend them to our friends and family looking to build. Their focus on customer satisfaction has continued after the house was completed as well. Our door frame was damaged by our moving company and Parry Homes replaced/repaired the door frame at no charge! We didn't ask them to do this, they simply offered because they could tell it was upsetting to us it got damaged so they made it right. This is going above and beyond to satisfy a customer and just reaffirmed that we chose the correct company to build with!
NP W-Explain - 10- The quality, workmanship and professionalism of the company were great.
NP W-Explain - 9- They actually care about the house they are building and not just pushing through the built the process to finish the house.
Areas Of Satisfaction - The Quality of the house and value for my money.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Parry Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys