NP W-Explain - 9. I love the quality of the home
NP W-Explain - 10! High touch customer service and quality work, they insure all your concerns are addressed and let you know right anyway of that needs attention or doesn't meet their high standards when performing internal inspections.
Areas Of Satisfaction - They met our expectations in the quality of work they performed and exceeded them in answering any and all questions.
NP W-Explain - 10 - high quality home & treated like family
Areas Of Satisfaction - Design and selections staff were awesome!
We had the best experience with Parry! They went above and beyond in every aspect, even things they didn’t have to do.
Construction Quality - The materials used throughout the build process met the requirements and in some cases, were better than the required minimum. The workmanship was excellent every step of the way!
NP W-Explain - 10 - We could not be happier with our new home & are absolutely sure we made the right choice.
We have already been bragging up Parry Custom Homes to everyone! From beginning to end, the process of building our dream home has far exceeded our expectations!
NP W-Explain - 10. Overall we are very satisfied with the quality of our new home, the customer service we received, and the ability to have had input/customize at every step of the way.
Areas Of Satisfaction - Friendly and professional staff, quality of the home built, ability to customize.
Recognized Excellence - There are so many since they are all awesome! Justin, Daniele, Jon, Dan, Ashley, Staci, Greg, Joe, and Brian. We hope we aren't forgetting anyone!
Additional Comments - Overall phenomenal customer service. If you have questions or concerns along the way, the staff will go above and beyond to answer/address them.
NP W-Explain - 10- Parry Custom Homes made the entire process easy for us.
Areas Of Satisfaction - They were sure that we were getting exactly what we wanted every step of the way.
Expertise - Parry uses knowledgeable and experienced contractors. When we asked for something they weren’t familiar with, the Parry team went above and beyond to learn about it!
Construction Quality - Parry quality is like no other!
Problem Resolution - Any problems we encountered, which were limited, were resolved timely without sacrificing quality!
NP W-Explain - 10! We have already referred a few people to Parry - one family has already began building their Parry home!
Areas Of Satisfaction - The quality of Parry product is not only above the competition, but also for a better price!
Recognized Excellence - We had great interactions with nearly everyone in the Parry family!
Subcontractor Concerns - We had concerns over the installation of our HVAC system. Once we brought our concerns to Parry, they were addressed timely.
Areas Of Satisfaction - Final product
NP W-Explain - Final product was worth it
Areas Of Satisfaction - Quality of the home
NP W-Explain - 10 - Good value, good communication, knowledgeable
Areas Of Satisfaction - Communication with our PMs was great. They were always available to answer questions. Greg called me at 3am Hawaii time on our honeymoon so dock him a vacation day or something... Kidding.
Recognized Excellence - Ashley was fantastic. Greg and Joe did a great job communicating after construction started.
NP W-Explain - Build quality and subcontractors were exceptional
Areas Of Satisfaction - Build quality and potential options for the home.
Recognized Excellence - I would like to recognize Paul, our warranty guy. His responsiveness and the knowledge was great. I would also like to recognize Shawn, the site manger. He was very good, always getting right back with us, making us aware of the different options, the pros and the cons. We really liked John, the design consultant. He made some really good recommendations, based on what we were trying to do and once the house was built, there have been many times we have stated that we were glad he gave the direction on that. He was very patient. Last person I would like to recognize is Rob. He was the punch guy. He was very good at explaining things to my wife and mother-in-law in layman's terms. He was nice to deal with.
Additional Comments - Overall it was a very good experience. Anybody that has built a house knows that it is really stressful. I really didn't think it was that bad. The end product is great. We love the house. The people were easy to deal with and responsive. The value for your money is outstanding.
NP W-Explain - 10 - The quality is second to none. It started with our first experience with meeting our sales rep. Parry was the ONLY builder who listened to us on what we had to have in a house, and worked within our budget and prioritization list to get us everything we wanted.
Areas Of Satisfaction - We were never told "no, we cant do that." Never, not once...When spending the amount of money that we spent on this home, it was nice to know that Parry was just as invested in the quality of workmanship as we were. That being said, my biggest area of satisfaction came when Parry explained that even though they can do anything, certain things may or may not make sense depending on cost. They were great with keeping our budget in mind.
NP W-Explain - 10. They went above and beyond what any builder would do. Made sure that even through issues else where, they still made a effort to help us. They built us a quality home but they are all quality individuals.
Areas Of Satisfaction - The way they use only the best materials and best companies for those materials.
Expertise - There was some minor confusion on scheduling and some minor issues with communication but these were addressed.
Professional & Organized - Aside from some minor scheduling issues, yes, we feel they are organized and very professional.
Additional Comments - Overall, we were very pleased with the entire process and we are very happy with our forever home. Parry Homes is a custom home builder who is very focused on customer satisfaction and we would definitely recommend them to our friends and family looking to build. Their focus on customer satisfaction has continued after the house was completed as well. Our door frame was damaged by our moving company and Parry Homes replaced/repaired the door frame at no charge! We didn't ask them to do this, they simply offered because they could tell it was upsetting to us it got damaged so they made it right. This is going above and beyond to satisfy a customer and just reaffirmed that we chose the correct company to build with!
NP W-Explain - 10- The quality, workmanship and professionalism of the company were great.
NP W-Explain - 9- They actually care about the house they are building and not just pushing through the built the process to finish the house.
Areas Of Satisfaction - The Quality of the house and value for my money.
NP W-Explain - Id give them a 9. We had a great overall experience. The Parry team made sure they did everything they could to keep us happy throughout this process.
Areas Of Satisfaction - The Parry team did everything they could to get us moved into our new home on a certain day we were hoping for. The house wasn't cleaned very well though on our move in day. I was very pleased that they hired a professional cleaning service to clean our entire house after we were moved in.
NP W-Explain - We would rate them an 8 because I would recommend them. The quality of the product and commitment to excellence to remedy unexpected situations was great.
Construction Quality - Structure of the home and materials were very good, this is what differentiated Parry from other builders for us.
NP W-Explain - I would rate it a 9. I have already recommended Parry to other people and told them the experience was great overall.
Recognized Excellence - Paul with warranties has been very good to deal with. He has went the extra mile to make sure items are taken care of.
NP W-Explain - 10 it was the best experience!! greg our builder was wonderful in every way as was everyone in the process (danielle, ashley, jon)
NP W-Explain - 10. The process was smooth with clear step by step guidance.
Areas Of Satisfaction - The People. Parry employees are there to help throughout the entire process. Its clear that everyone with Parry has an understanding that this is a very important life step for the customer. I believe this stems down from ownership. Our construction manager Greg Orosz was top notch and is still reaching out to make sure all is well and that we are happy.
NP W-Explain - I would recommend Parry with a scale of 10 to a friend or colleague.
Recognized Excellence - Danielle for her help on the interior design process, Sean for keeping me up to date and accommodating my requests, and Justin for approving my requests and personally being involved in the build process. I really appreciated Justin calling me to make sure I was satisfied. You usually do not get this type of attention from the company owner.
Additional Comments - We felt that Parry went above and beyond during the design and build process. I've talked to a lot of people who have had a very stressful experience in building a custom home. This was not the case in building our dream home with Parry. Parry was extremely accommodative to our special requests and completed the house with minimal extra costs. This is not common for most home builders.
NP W-Explain - 10 - Our home is beautiful and well-built.
Subcontractor Concerns - Not at all - everyone was easy to work with and very informative. We especially loved Armina Stone (great selection, great communication from Taylor) and JG Drywall/Closet Pro (Beth designed beautiful master closets for us and helped us stay in our budget).
Additional Comments - One tiny suggestion - we loved working with Larry Lint; their choice of materials and skill in installing them was excellent. But it was a bit irksome that they wouldn’t let us select/order a backsplash tile until after the countertops were already installed. In our opinion, this unnecessarily delayed finishing our kitchen and bathroom until after closing. Even though they came and measured as soon as the countertops were in, and we called to order the tile the very next day, the tile isn’t in yet so we’ve moved in without these details being completed. It would be nice to have the option to have them order the backsplash tile with enough time to install it before closing. Thank you Parry Homes! We are so excited to be living in our beautiful new “forever home”!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Parry Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys