Prompt and professional service.
Very professional crew who worked quickly and efficiently to get water damage under control. They were veryconsiderate of our time and needs and overall did an outstanding job!
It was a bad experience with Joe never having good communication with his foreman. They bad mouthed each other. It took 8 months for my kitchen. They blamed pandemic on everything, no one even worked on my house for 2 to 3 weeks at time. Joe went on vacation and his lead person didn’t know that. The cabinet guy was the best he actually put up drywall and did extra work just so I could have cabinets installed by Christmas. Do not use this company, I wish to god I had gotten the insurance check and hired my own contractors.
Fantastic company to deal with on every level. From their office folks to the contractors, everyone has been a pleasure to work with!
They did a really good job, and they stayed on top of the work that was needed.
No complaints. They came in, explained what they were going to do, and communicated well throughout the process. Thanks for helping me out.
The cleaning process was great. They did a fantastic job cleaning everything.
They worked quickly to restore the 1100 square feet in the basement to better the new condition all while I was out of town.
Palace was good, professional, honest, and trustworthy. JR and Kyle were good, their work was accurate and professional. I was disappointed in a couple of their subs. The tile work in particular was not good and I would not hire that subcontractor again. Overall Palace was good and I would recommend them.
My house flooded due to a toilet breaking, and my fiancé's mom recommended Palace Construction. We told them that we needed them, they totally fixed the affected area and more, and it was pretty quick.
I appreciate that when they gave me a time they were here, and each individual worker who came into my home did an excellent job. I loved everything they did and appreciate the workmanship they did!
The project manager was good, but the crew used was okay.
Area Of Satisfaction - The manager Kevin York was good.
Area Of Satisfaction - I was most satisfied with the professionalism that I received when I went into the office.
Area Of Satisfaction - I was most satisfied the speed in which it was resolved.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Palace Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys