I have called several times to get things fixed. We have not been able to use our shower at all. It has been 2 weeks since the job was supposedly done.

It’s a beautiful product, I’d recommend a Kohler LuxStone shower.

There was pressure to sign without reading document.

Great attention to detail. They were very careful to not damage any nearby walls, trim, etc and they used vacuums and barriers to minimize dust.

Very informative. Good quality product. Came across a few too many problems that could have been avoided with closer inspection. Took longer than planned.

Better coordination between the sales person's project description and what would be a part of the project would be helpful.
The project as I was told it would be didn't quite match what was able to be installed.

See comments below

The crew at Pacific Bath were on time, courteous, respectful, and did a wonderful job. We are very happy with our new tub.

The project went smoothly from start to finish. I am very pleased with the company and it's representatives.

I never recommend anyone unless someone asks who did a job for me.

My installation team for my tub to shower installation was fantastic in many ways. They took particular care traversing my stairway which was VERY challenging. They put down a walking path over my rugs and securely covered the carpeting on the stairs. Every night they tidied up which was most appreciated.

Pacific bath was higher cost than other companies I looked into but I chose them thinking I would get a better quality job. This is where I am disappointed. I will say the workers were kind and respectful but the original crew was here until 8 pm the second day from 8 am. That is too late for me especially when they said they would be done by 6. They left multiple gouges in the wall and ceiling and door molding. They scuffed the vanity. The caulking looked terrible and the doors were on backwards. When I talked to the project manager he sent someone out to look at it and assured me it would be fixed and they would call to set up a day. Monday comes no call and no return of my voicemail, Tuesday I have to call and a date was set for someone to come Friday. 0930 Friday no one is here and no call. When I call no one answers and then I got a callback and was told he had no one to come today. Now I’m very frustrated and tell him so. Eventually he calls me back and says he found someone to come. Dalton came and I will say he was kind and repaired the mess. At this point I’m just frustrated with the whole thing and probably wouldn’t recommend pacific bath.

It only took 2 days as we were told it would. The shower looks nice.

Timely, quality work.

In home presentation was very informative and representative very personable.

Communication needs to be better. We placed our order and then heard nothing for a couple of months. Due to weather our install was delayed, not

I would prefer the door be frosted glass rather than clear... having hard water makes it hard to keep spot free.

We like the overall product, but as highlighted below in item 8 on areas for improvement, we spent our one-time shower upgrade and it is not exactly as we would have liked. Now knowing this we would highlight to anyone considering this shower system upgrade things to consider to be sure the finish is the way they want it.

The installers (Justin and Bailey) were efficient, kind, and very polite.

The job didn't really go very smoothly, and some aspects of the product have been disappointing.

The crew is came on time, were pleasant to deal with, and did a very good job with the installation.

High quality product professionally installed.

Outstanding quality, one very minor glitch fixed w/o question, very happy !
Nice people....

Both the sales and installers were professional and did a fine job.

Additional Comments

Additional Comments - It is beautiful! We did both bathrooms at the same time. What a gorgeous transformation!