I liked everything. Wish there wasn't a glitch with the pivot door not fitting. Also the team should have advised the pivot door would not work with the selected location of the grab bar. Those little details are important in the planning stages. However, kudos to the crew for standing by for a short amount of time to allow a new fan light combo to be added to the ceiling.

Full Service package deal was useful for us as we were adding the Pacific Bath piece to water damage mitigation to upgrade our upstairs bathroom. We were able to agree on the quality that Kohler would provide, the specifics of the Luxstone, style of valves and faucets with the packages shown. The 4 to 6 week overall schedule, and 4 day installation for a bathtub and shower from start to finish was very doable for us. The life time warranty on the installation was reassuring given some issues we have been aware of from others who installed standard tile shower walls and floors.

Fast, well explained, quality products

Team leader demonstrated competence and experience, adjusting approach to our job which resulted in a much better final outcome.

We were a bit confused by apparent crew changes, although everyone seemed nice enough. Were some of them being trained on our job?

It was an old shower and odd shape. Took a lot of work but it’s now a work of art. Because of the curved entrance we used a shower curtain. We are in the process of ordering a custom glass door so anyone can see the work of art 😊

They were very professional and helpful. They worked with our schedule and fit us in.

The sales and installation team were exceptional in their presentation and workmanship.

Ricardo did a great job!

My Sales contact, Karen, is so knowledgeable about the product and was quick to plug
into what was important to me. She also educated me in areas that needed to be brought to my attention. Also Anthony, my installer, was thorough and careful. He didn't rush the project, but gave all the time needed to take care of every detail.

They were professional, reliable and got the job done.

Lack of communication post install when issues have arisen. No response to emails or calls

High quality job, clean, fast, polite

The process was very quick and the team was excellent!

The person at Costco, Jason I think, was good at explaining what was involved. The person who came over to quote for us, Alan I think, was excellent at explaining what was involved and the costs. The people doing the installation, Anthony and Fernando, were truly great. Kept the place clean. Were on time and explained what was going on. Not much interaction with the plumber but he seemed like a good person and his work was great.

Beautiful shower. Very pleased.

Well coordinated, prompt, pleasant, instilled confidence and workers were awesome and very hard working.

The installation was completed as planned, great quality products, excellent installers.

Friendly and knowledgeable installers

We had looked at similar systems, but felt the options from Kohler were of a higher quality. We needed a safe, walk-in shower, installed quickly. We got that, but the quality of the finished product far exceeded our expectations. Yes - you will pay for it. But we'd do it again in a heartbeat. For us, it was worth every penny.

Although there was a bit of a wait to get on the schedule for the actual work, the company kept us informed and updated

Excellent team especially Nabeel and his helper. Very polite, hardworking, and professional. Best ever.

Good quality work. Timely. Efficient. Good clean up. Good communication. Just what I was looking for.

Excellent construction crew except for the attitude of the plumber. Cost about double what it should have.

Everyone was professional and attentive