Good sales pitch. Bad sales description and end result. Do you want pictures of what your ads look like, compared to what was installed?

Excellent and professional staff and techs.

Expensive but high quality materials used.

Price was right. Quality of kohler

The install date was about the amount of time that I was told but the sales rep measured things incorrectly and we had to wait another 2 weeks for shower doors and now we have found other issues

Timely, good quality product, good looks, one blemish was repaired with no fuss in a timely manner

The appearance

Ceasar was extremely nice and got right to work. The removal of the old tub took no time at all and the whole installation went smoothly. The bathroom was left in great shape with very little cleanup. Now we have a safe beautiful shower.

Was impressed enough to agree on the terms, pricing etc., during the initial sales pitch

Easy to use

You measured my shower doors wrong and I’m still waiting for the job to be completed. My other shower is wonderful.

My previous next door neighbor is a plumber, who I brought out to fix the water supply line into the house, another unplanned $250 (big discount) to make the new install work. He also said he could have done the remodel for half your price. Also I’m a retired Ar Force veteran. I don’t recall Cody ever bringing up a military discount for the financing despite my informing him that I’m a retired veteran. Ceaser and Alec, the install guys, were great, but not always sure on the plan Cody and I put together. My tile floor does not meet up to the shower floor. 4 inch gap. I’ll have to come up with a workaround for that. More unplanned expense. Now, if someone on your team can address my concerns, i could adjust my survey ratings. How serious are you about taking care of your customers?

Very fast, clean and with no hassles.

The professional approach. All employees work for the company. No sub-contractors.

My experience with Renuity was the best possible in every way the sales person right down to the last installation bit. Also, just a note Tim is the best installer I’ve had in my house and I’ve done several projects since I moved in here two years ago, I would recommend Renuity and Tim on a 10 every time. I just wish I had called Renuity instead of Jacuzzi for the other bathroom. Jacuzzi has the poorest customer relations of any company I have ever dealt with and I had my own company for 51 years in Scottsdale. It took them in 10 months and two days to do my master bathroom and it just wasn’t all that confusing. The installer for Jacuzzi was Johnny and he was very good. They wanted to put a cheaper subcontractor in, but I insisted on Johnny and I’m glad I did. He’s the only thing that holds that company together.

Send a technician to fix the problems that were already reported and we were told it was cosmetic so it there was nothing to be done.

The cost was higher than most websites estimated. Si as a customer, I have to use it and discover if the higher price is worth the extra cost. It would probably be better to ask this question after using it for year or so.

The crew who put our bathroom in were very professional friendly, and did an outstanding job

Very expensive. Sliding doors seem to be backwards, leaks water.

The experience was everything one would desire for a superb customer service.

Communication very good, delivered everything that was promised. Showed up on time. Cleaned up after!

The workmanship was professional and accommodating by asking me where I wanted items placed.

I like that the two came to the house a few weeks before to see how they would get it up the stairs and built a cardboard make
Also once the team got here
Stuck to the schedule and kept going stayed organized and kept things clean

Lester and Dawn were very knowledgeable and efficient. The work was excellent. My showers looks just like the brochure!

High quality and professional install.