Had an issue with my newly installed $8,500.00 door. I had a customer service issue and called them twice. I was told somebody would get back to me to fix. No follow up and the frustrating thing was they were three doors down from me replacing a few windows. Terrible!
They did great work with good workmanship.
Such a great company and people to work with. First class communication from start to finish. Would highly recommend
I am happy with the work they did, and everyone we talked to was great.
If asked, i surely would recommend Opal.
Great experience and outcome - house has been transformed!
We ordered a new front door from Opal. Everything and everyone was great from sales to installation. Beautiful door really modernized our home, extremely happy with Opals service.
Competitive pricing, quality workmanship.
Our sales person was aboveboard and clear in all his explanations. We really liked the frequent communications we received from the main office. These communications provided information on each step of the process while we were awaiting the delivery of the windows. We were never left in the dark while awaiting the manufacture of the windows. The team installing the windows were also identified prior to install. During the day of install the installers protected our house from messes. The installers had a long day and were very pleasant and answered all our questions. They had to reinstall all the inside window trim and it was a better job then what we originally had. This was the second time we had used Opal and we have already recommended someone to,them and they have hired Opal to install their windows. We are very happy with their work and will not,hesitate to,hire them in the future.
Excellent experience working with Opal, from the initial contact to installation
I was satisfied with their work and how fast they were able to complete the job.
We were very satisfied with Opal Enterprises. Our doors are beautiful. They were installed well and delivered before expected. Communication was great! And the price was excellent. Highly recommend!
Opal replaced two sets of patio doors for us. They were super easy to deal with throughout the project. And they did a perfect job of it for us. We love our new doors and would definitely recommend them to anyone considering new or replacement doors.
Some of the workers didn’t take Diane seriously - treating her as someone who didn’t understand/need to understand the work being done. Quite the opposite is actually the case.
We had wonderful service with them. The price was fair, they did quality work, and there were no delays.
Amazing craftsmanship and a wonderful crew. I love the job they did.
They were very receptive during covid even though my product was on back order for so long. They kept me informed throughout the whole process.
Opal was prompt and courteous. The installers were knowledgeable and friendly.
We have experienced the running of a top notch company. The level of customer service is outstanding, communication was outstanding, and everything about our experience was above what we expected. Opal did awesome workmanship and if we had a slight issue with anything they were prompt to address it.
Great customer service
Opal Enterprises returned phone calls as we were collecting estimates when some of the other companies never did.
They had done such a good job with the first job, I used them for a different job.
We have recommended Opal Enterprises to our friends since we had service done.
I have watched Opal’s work over the years thru-out Naperville. I saw the quality of craftsmanship that stood the test of time. They had my trust. They are the BEST at what they do. Excellent staff and workers…I love the end result and will call upon them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Opal Enterprises, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys