I already have recommended them.
Old Fort Roofing did an excellent job with the installation, it looks awesome. I also appreciated the follow-up they did where they found some flashing issues and corrected it. However, I did report to them that one of my downspout outlets at ground level had been smashed nearly flat. I provided photographs and was told they would return to replace the flattened section. My mistake was paying the final bill before this repair had been performed because now I cannot get them to return to do the replacement. Its been over a month. I called their office and told them I would like this taken care of so I could write a thorough review of their services. I was assured someone would contact me. To this date no one has and I cannot recommend a company that does not follow through or repair items that they damaged. I cant imagine it would take long or cost that much to replace considering the 9000 dollars I had already spent on the roofing job.
The service was done as they promised: efficiently and quickly.
They did a wonderful job, and they cleaned up after themselves as well.
They are easy to work with and the product was great.
Recognized Excellence - The kids and I were trying to get the winter cover off of our pool, the workers offered to help us. It was very kind of them.
After a strong storm late in the roofing season, I needed a repair… and quickly! I called various companies- some which I question their ethical practices surrounding insurance. Luckily though, I called Scott at Old Fort Roofing as well. He came to my residence and gave me a no-pressure estimate for the repair. In addition I asked for an estimate for complete replacement the following season. OFR’s pricing was competitive and was backed by great product and warranty. I decided to get the repair done before winter and sit on the decision for full replacement. The repair was done quickly, within days, and to my expectation. As spring approached I expected to be pressured into the next step- a replacement roof. Not the case! Scott let me take the time to decide. Zero pressure like most experience from other companies. The local/small business “feel” I got from OFR made my choice to move forward a no-brainer. Once I placed the order things moved swiftly. The crew arrived around 7a and didn’t waste a minute getting started. They placed tarps around the house thoroughly to protect landscaping and to capture debris. My roof was completed around 5p so it took a full day. Clean-up was impressive and I found only a few nails afterward, which is expected. Overall I was pleased with the entire experience and would recommend Old Fort Roofing to anyone. Thanks again to Scott and the OFR team!
Areas Of Satisfaction - Old Fort Roofing met and exceeded my expectations with the cleanliness of the job after my roof was installed. They did a good job of cleaning up the small pieces afterwards which is important when you have small children.
They were efficient and cleaned-up well. It took only one day and was great.
I would highly recommend Old Fort Roofing, as they satisfied all my needs.
Fair price - very professional - extremely satisfied!!
They were very good about replacing shrubs that were damaged.
Areas Of Satisfaction - I am most satisfied with the overall experience.
Recognized Excellence - The owner was very good at keeping his word and the crew was good.
The owner is who we talked to about getting the gutters fixed. He has yet to have them come back out and fix them.
I am very happy with the outcome and the job. I highly recommend them.
We chose Old Fort Roofing because our 150-year-old Queen Anne has nine gables—and a lower roof that must tie into two 1960s additions. Scott was very thorough on what would need to be done: the good news, the bad news, and the particular challenges our structure presented. He confirmed issues at the ONSET that the other companies either minimized or ignored in their inspection and quote. Scott and his staff were patient through our every delay and concern. The crew's care and cleanliness were beyond what we imagined: At the end of each day the crew meticulously cleaned up even the smallest debris. The crew were absolutely organized, professional and polite. We wanted a company with plenty of expertise, and Old Fort did not disappoint. Even strangers comment on how good the roof looks.
Overall they were very professional and I was very happy with the service they provided. They left a few materials at the worksite but they came back the next day to pick them up.
They were an awesome company to work with. This was my first time getting a new roof. They made it a painless and easy transition.
Professional service and excellent workmanship. Our house looks amazing with the new roof. Couldn't be happier with the service from Old Fort!
They were quick, affordable, and easy to work with.
Areas Of Satisfaction - Cost and workmanship. The crew was very professional and quick. They also did a great job of cleaning up when the job was over.
Areas Of Satisfaction - The fact that they will come back in 30 days to inspect the roof and make sure all the shingles are sealed.Not pressured to buy.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Old Fort Roofing, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys