The experience with installation and follow-on service had not been good.
The company was friendly and responsive in terms of setting up the service. Upon beginning the job, we realized that they were removing the ice with crow bars and the back claw of a hammer. Our insurance representative warned them to ensure that they don’t damage the roof as that is not a safe method to remove ice dams. The job was completed and we later realized that several pieces of our personal property were damaged by falling ice. The Oaks representatives never let us know that this was an issue and did not ask us to move any of the items away from the house during the job. A patio chair was broken, a furniture cover was torn, and a grill cover was torn after this job was completed. In addition, I have started finding chunks of shingles on my porch as the snow began to melt. Overall I am very dissatisfied with the level of care shown by the Oaks team in doing the job at our house.