In the 2 months since our project has been completed, we have already recommended NGRW to at least 5 other people.
Additional Comments - We love our new windows and are so glad we worked with NGRW to do this project. Our house looks completely transformed and the quality is excellent.
I already have!
Everyone was very professional. The price was reasonable for the product purchased.
Sales Knowledge - Grady was very helpful in explaining the differences between the types of windows and was very pleasant to work with.
Areas Of Satisfaction - Great work done in a timely manner once the windows arrived.
Recognized Excellence - Major credit to the entire install crew from the Project Manager to the guy that was cleaning up behind the installers.
Absolutely. Professional, friendly, efficient with top quality service.
Areas Of Satisfaction - Product quality, very friendly and competent employees.
Additional Comments - Would not accept payment until they knew we were completely happy with the installation. We obviously were. This was part two of a three year happy project. Truly a quality company and staff.
Recognized Excellence - Forgot the names but both install crews were great.The trim guy was exceptional best craftmanship I have ever seen. Everyone involved with resolving the door issue was also great.
Additional Comments - Great experience we have a few more windows to be installed and are looking forward to working with them.
This was the best experience we've ever had with any company. The entire team was absolutely incredible and went above and beyond what anyone else would do. We will recommend NGRW to everyone we know.
Areas Of Satisfaction - Their professionalism is 2nd to none. This is the 3rd time I have used them and have never been disappointed.
Additional Comments - I highly recommend North Georgia Replacement Windows!
I am neutral due to past experiences.
Every part of our project was easy for us because of the exception service provided by everyone we encountered from the company.
Areas Of Satisfaction - I had high expectations and they easily met my expectations!
Additional Comments - It was a very positive experience!
Very professional people working for this company.
Sales Knowledge - Kyle led us through the process and helped us make the right decision on our front entry door.
Professional & Organized - Everyone involved was professional and organized.
Areas Of Satisfaction - The entire experience from beginning to end exceeded our expectations.
On time, fast, professional- hardly knew they were in my home!
Fantastic! This was the most stress free home project we've ever done. From the initial meeting to choose the door and plan the project, to the scheduling phone calls, to the installation itself and finally to the review, this was the most professional, polite and efficient process we've encountered. Gordon and crew were very professional and did a great job with the installation. The only issue we ran into was re-installing the alarm which had to be reprogrammed by the alarm company. Christine very kindly refunded the charge from the alarm company. Fernando also did a nice job with the painting. The door is beautiful and really changes the appearance of the house. Thanks to your whole crew for doing such an efficient, professional job. We are thrilled with the new door! Thanks again!
This was our 3rd project with N Ga Replacement windows & we will continue to use them as our projects progress. We have always been extremely satisfied with the quality of the products, as well as the professionalism all of their employees have shown.
Excellent service; product delivered and installed as promised
This is our third project with North Georgia. The staff is always helpful and professional, the installation team is excellent and the products speak for themselves. Unfortunately we later became aware of our salesman’s social media post and there is no way that I could recommend him to any of our friends and colleagues.
I have used them on the last 2 houses I’ve owned. The first was a total replacement of all windows and the second was selective replacements. In each case the product worked great and installation was flawless….no need for follow up calls. The crews were very professional with minimum inconvenience for me.
North Georgia Windows is a first class company! Their product is amazing and they are professional from the salesman to the installers to the office staff. We couldnt be more pleased! They were eager to work with us on 3 different phases of window replacements. We have another phase to go and wouldn't consider any other company. We just wish we had done this sooner! Pat Harmon
Areas Of Satisfaction - Professionalism and communication were their strong points.
Current Referrals - Not at the moment, but will always recommend North Ga windows.
Overall, I am very satisfied with the doors installed by NG Windows. The process of getting the doors installed, however, was a painful one. I signed the contract in January and was told installation would be 12 weeks. After the contract was signed, I was told by NG Windows that the door I selected was a custom door and would actually take 16 weeks. I took their recommendation on another door they said was not considered custom, because they said it would keep the schedule to 12 weeks. Come to find out, the second door we selected was also considered custom, so we were stuck with a longer lead time and a door that was not our first choice. After the issue selecting the door, there were COVID-related manufacturer delays that I don't fault NG Windows for. On the day of installation, which ended up being two months later than planned, the crew showed up only to realize they had the wrong door. The manufacturer sent the door in a 2x4 jamb, but my house required a 2x6 jamb (which was indicated on the order sheet). Add another delay. Clearly, NG Windows had not done a thorough inspection of the door when it was delivered from the manufacturer. Then, about a week later, there was another problem. They received the 2x6 jamb from the manufacturer, but the height was wrong... and add another delay. All of these issues aside, the doors are beautiful and the installation was perfect. Hopefully my experience was an anomaly for NG Windows. If I was going to recommend NG Windows, I would caveat it with two things: 1) expect delays, and 2) stay all over them to make sure the doors and windows are ordered and fabricated correctly.
Areas Of Satisfaction - My front doors are extremely high quality, and the installation was flawless.
The guys showed up and were very professional. They did a great job. They cleaned up and picked up. We love the windows.
Areas Of Satisfaction - The whole experience was great, from the sales to the installation.
We've had different teams/crews working on our house for remodeling and they have been the best company. We have no complaints. Everything they are good at, they are great at. If you are looking for very high-quality custom windows, expertise, installation, and design, they are outstanding.
Areas Of Satisfaction - Great customer service. Attentive and friendly service. Highly recommended.
Additional Comments - Can’t say enough about North Georgia Replacement Windows!
Installation crew arrived on time, worked quickly but thoroughly, and paid particular attention to correcting past issues with previous framework. Everyone was professional and provided a stress free experience.
After being rejected by several other window companies, NGRW was the only one to actually LISTEN to what I needed. The company Representative came to the house, was very attentive to what I wanted to do. My needs did not call for simply window replacement but a remodel of a standing structure. Certain huge windows needed to be removed before the remodel construction could begin. After walking through the house and understanding my needs, Sean assured me that NGRW could help me...on my schedule. Now that the project has been completed, I could not be happier with their efforts! We ordered the windows and set our timing for the approximate date they would arrive at their warehouse. Their crew scheduled the removal of the huge windows, which gave us time to do the necessary framing and closure for the expected new windows. When they arrived, the windows were installed without any issues. The look of this house, an A-frame my parents constructed by hand in 1960 now has an entirely updated look and is far more efficient to heat and cool. I LOVE the new windows and SG Doors. Everyone who has seen them has been amazed that a company was willing to work out this project in phases without a complaint. THANK YOU SO MUCH!
Construction Quality - Love the windows. We feel much more secure now.
Clean & Safe - Great installation crews! Very nice and cleaned up without a hitch.
Work Done Right - Professionals...no doubt.
Additional Comments - 2nd time we have used and the job went perfect each time!
Pleased with the communication and quality of door.
Areas Of Satisfaction - Professional and prompt.
North Georgia Windows was great to work with from the initial consultation to the final install. The office staff, sales staff, and installation crew were phenomenal. I would not only use NG again, but would also recommend to others!
I have already sent a neighbor to you, Sammy Freeman.
Highly knowledgeable staff and high quality product.
Areas Of Satisfaction - Quality and appearance of the windows is great. The crew was very professional.
Extremely professional from start to finish.
Areas Of Satisfaction - Communication and professional installation.
Areas Of Satisfaction - The product and work were excellent.
Areas Of Satisfaction - They met my expectations with the quality of the windows.
Recognized Excellence - Everyone I spoke with and interacted with was very nice, professional and helpful. They were all very good.
Additional Comments - The rooms that we had the windows replaced in are very quiet now. It made a hug difference.
They're the best in business, they respond immediately. Good job on the windows installation.
Areas Of Satisfaction - Everything in all areas. They were beyond what I expected.
Additional Comments - You can't go wrong with them, they're the best in service and window in industry for the money spent.
North Georgia Replace Windows was a pleasure to deal with from the sale, to appointments, to installation and follow-up during and afterwards. Crews were courteous, professional, and cleaned up after themselves. Each day it looked like they had not even been there. Installation was quick considering the amount of windows we had. We would highly recommend them.
Areas Of Satisfaction - Getting in and out so quickly exceeded my expectations. They said it would take a full day, and they were only here for three or four hours. They were very efficient and everybody knew their job!
Additional Comments - They are an A1 company to work with and A1 overall! It was a great experience after having some negative experiences with some other places.
The windows are great. I love the windows. They look good. We can tell a difference with the sun and everything. They're great. The one thing that didn't suit me well was the installation crew. I know the guy running the crew told them, "We have to get these in today because we have another job in the morning," or whatever. They were just taking windows and caulking them in and doing them. I didn't see them use a level or any shims. I was a little leery of that. I've put windows in before, and you always use those. When they got the upstairs done and the basement too, they had one big window in our dining room. I looked at it and said, "That window is not level." When he tried to close it, it wouldn't. They had to use shims to get it leveled up so it would close. As far as I know, there's only one other window they used shims on. The windows are fine. They open well and everything. I like them.
North Georgia Replacement Windows replaced all of my windows, two doors, and the decorative trim surrounding the front door. I am very happy with all of their work and highly recommend them.
Recognized Excellence - All employees that were involved from start to finish including Mandy in the office.
Areas For Improvement - They didn't fall short in any areas.
Areas Of Satisfaction - Very knowledgeable salesman. Not pushy. Great recommendations that made windows most functional.
Recognized Excellence - Both Grady and the installation crew. The 6 person crew was on time, clean both inside & out, were very friendly & worked a long day to get window replacement done. Couldn't have asked for a nicer crew.
If you get the right team of installers, they are very good. We had one team of installers that did it wrong but they did fire them.
Value - We love our windows.
Additional Comments - They were great, including customer service, sales and product.
I was very satisfied with the experience I had with them. Windows look great. They were professional & responsive to any questions I had . Would recommend them for sure.
They exceeded all our expectations, specially with their efficiency in the job site cleanliness!
Additional Comments - We were very happy with the installation process. It's amazing how fast it happened. They did a good job, were polite, and did a good job cleaning the house and porch! It was cleaner after they finished than when they started. We were happy with the whole process.
Additional Comments - We're very happy with the arched doors in the dining room as well as the front door, even more so than we had anticipated! I had shopped competitors and became aware of Maxcraft through that. Having no familiarity with the brand, I hesitated in proceeding but did so because of the value compared to others. In the end, it's been a great choice for us, and we were very happy with the quality of the installation as well.
Areas Of Satisfaction - They met my expectations with the overall experience of the purchase. The help from the salesperson and the entire staff
Areas Of Satisfaction - They did an excellent job on the workmanship and the cleanup of the site!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Georgia Replacement Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys