They were prefesional, on time and very knowledgable.
Construction Quality - I was very satisfied. I give them a 5+++ Star rating.
Areas Of Satisfaction - They exceeded all of my expectations. Everyting is perfect.
Areas Of Satisfaction - Great teams!
Areas Of Satisfaction - Overall, North Georgia Replacement Windows exceeded my expectations.
Areas Of Satisfaction - They exceeded my expectations. They did really good work.
Areas Of Satisfaction - Best looking windows out of all 24 quotes I got
Sales Knowledge - Emma Reyes was fabulous. She was punctual, extremely knowledge on the products, and really seemed invested in our needs. She explained everything in detail but didn't take too long and she even made suggestions that we would have never thought of. She's top notch and we will certainly be doing more business with her.
Construction Quality - The install crew was great. Punctual, knowedlegeable, and worked hard. They made sure to communicate with us during the process and were very professional. The job went great!
Communication - My husband and I loved the emails, calls, and reminders throughout the process. Emma followed up and so did the install team. Very nice touch.
We were very satisfied with the whole process.
Areas Of Satisfaction - The work transpired in one day and the paint crew came the second day. It all went smoothly.
All of the guys that were here were absolutely wonderful.
We have used the three times for three separate projects. The process to get a quote and estimate has always been super easy. Everyone we have worked with had been professional and the end result has always been high quality.
It is a high quality product with excellent customer service.
I have already referred them to friends of mine, who have all had good experiences.
They were recommended by my neighbor and lived up to the recommendation. I would refer my friends and neighbors to them as well.
They are extremely professional, always on time, and they cleaned up after themselves. They are the best. We recommended them to a number of others.
They did a wonderful job. The windows were fine, but they were way more expensive than they should have been.
I am mostly happy with the windows. They damaged the inside sills; I thought they were supposed to replace that part. Also, some of the push pins on the screens are broken and scratched. The installers did not secure the screens before leaving.
North Georgia Replacement Windows was fast and efficient with putting the windows in. They did great, quality work.
Areas Of Satisfaction - The installation was fast. The window is really good quality.
Areas Of Satisfaction - I was somewhat reserved on switching our twin double hung units for a single slider unit, but have been well pleased and a bit surprised at how much larger the windows seem even though they are in the same opening as the previous windows.
North Georgia Replacement Windows were very professional and have the best customer service I seen.
The team and Jimmy did an excellent job in getting our windows installed and keeping us informed of the status.
Professional & Organized - Extremely organized and passionate about the quality of work they deliver.
Construction Quality - High quality windows that we are very please to have in our home.
Communication - Communication and follow up has been great.
Areas Of Satisfaction - The installation met/exceeded my expectations. I also really like the guy who did the measurements and final inspection. He did a great job, and I really trusted him.
Recognized Excellence - JP was professional and did a good job. I would also like to recognize Jon, who was in charge of the job.
Additional Comments - They came, did what they were supposed to, and they did a good job. That is very refreshing when you pay someone a lot of money to do so. I would highly recommend them.
North Georgia Replacement Windows came out when they said they would. They got me in right before Christmas, which was great. The guys came out and did a very good job and were very professional. Everything they said they would do, they did. All of them did a perfect job.
This is the second time I have used North Georgia Replacement Windows, and they have always done good work.
Areas Of Satisfaction - They met all of my expectations.
Recognized Excellence - There were a lot of people involved, and they all did a great job from the beginning to the end of my project. They were all very nice and professional.
Areas For Improvement - The service was great, and the people were polite. Everyone seemed knowledgeable about what they were doing. They were fast, and you could see how organized they were. The product is wonderful and everyone in the neighborhood is impressed with the look. I am perfectly content with everything!
Current Referrals - They should hit up our entire neighborhood. I would love to see everyone with the windows. It is an old neighborhood and a lot of times people are doing 1–2 windows, and they have not been that great, thinking that is good enough and not doing their homework. I know when I did mine, it just so happened I saw them. I did my research and I knew Marvin windows were excellent. I saw an ad just at the time I needed to know that. It was timing and everything worked out well. I knew what windows I wanted and what kind. A lot of people seem to go for what is cheap and don't realize you get what you pay for. If you want quality, you have to be willing to buy quality. I don't think a lot of people know about Marvin windows. It was the only ad I saw in the 6 months of looking. I would like to see them do more ads and hit this whole neighborhood. They all could use them.
Fantastic looking quality windows. Great support after the install.
Sales Knowledge - Kevin had several creative ideas that helped us through the selection process.
Problem Resolution - Extremely responsive to issues and making sure they are fixed.
North Georgia Replacement Windows is caring, professional, knowledgeable, friendly, and their customer service was above and beyond!
Construction Quality - I am extremely satisfied with the installation crew and the windows.
Recognized Excellence - Sean, Randy, Ricardo, Jeff, and Christine all did a wonderful job!
Additional Comments - I look forward to having more windows and doors installed by North Georgia Replacement Windows. They are the gold standard!
Additional Comments - Quality materials and workmanship. Job was done on time, on budget, and completed in a single day with no surprises. All employees were responsible, respectful, and good at their jobs.
The process was seamless, the people were knowledgeable and professional, and the work was well done. We had a large half circle window replaced, and they were the only ones we found that could do it in one piece. It’s beautiful!
Excellent customer service and communication! Very professional and transparent!
Areas Of Satisfaction - Customer service. Quickly & positively responding to all my requests.
Areas Of Satisfaction - It was nice to deal with a company where you are told what to expect and that is exactly what happened. We were completely satisfied.
Additional Comments - We will certainly be using your company again for any of the other windows in our house that may need replacing.
Areas Of Satisfaction - I believe the installation crew foreman's name was Riccardo, he and his crew did a great job.
They made the process very easy, and are very professional and friendly.
Areas Of Satisfaction - They met/exceeded my expectations in all areas.
Recognized Excellence - Both of the installers were phenomenal, and the salesperson, and the person who did the walkthrough. So, the entire team was extremely professional and very easy to work with!
Areas Of Satisfaction - Everything was done as expected.
If you need new windows and want it done right by a company that communicates, follows through, and provides a quality window- NGWR is for you!
Sales Knowledge - Kevin was great- he was kind and very understanding of our frustration with current windows. He only needed 5 minutes to show me the issue and tell me how NGRW can fix it.
Construction Quality - No longer are our windows leaking- such peace of mind. The window quality is great and you even caught one slight issue on installation and immediately planned to fix it.
Problem Resolution - You all caught a slight issue with a screen, filed a claim, ordered replacement, scheduled the day to fix, and fixed it.
Areas For Improvement - I STRONGLY BELIEVE THEY DID NOT FALL SHORT ANYWHERE
Areas Of Satisfaction - ON TOME PERFECT JOB. VERY HIGHLY RECOMMEND
Recognized Excellence - THEY ALL DESERVE A SPECIAL SHOUT OUT FOR THEIR WORK
North Georgia Replacement Windows has completed two projects for us. The materials and construction are high quality, and everyone we encountered was friendly and professional
Recognized Excellence - The painting crew went above and beyond to get the right color. They also installed a window blind while they were here, which was very nice of them.
I was very happy with the relationship I had with North Georgia replacement windows. The staff, everyone from the sales person to the installers and the company Follow Up was excellent.
Schedule - Every date that was set was met, and the follow up after the installation was excellent
Clean & Safe - All of the workers were very professional, protected my home and did an excellent job of moving furniture back into place and cleaning up the area.
Areas Of Satisfaction - Very pleased with all aspects of the installation. They exceeded my expectations by finishing the install in one day when it was projected it could possibly take two.
North Georgia Replacement Windows was an exceptional partner to work with!
This project has been 8 months in duration, and just ended today. NGRW was top notch at every turn, particularly in the first month when issues arose concerning technical feasibility of two sets of windows. Flexibility was shown and NGRW honored the original pricing.
I found the service, from sales to installation, professional and timely.
Areas For Improvement - No areas fell short. They were really clear about their expectations. I was surprised that they were as good as they were.
Areas Of Satisfaction - The salesperson knew how to listen and truly understood what we were looking for. They exceeded my expectations with getting it done in one day. They had three crews. The supervision and follow-up was excellent. It was effortless for me because they were so good.
Recognized Excellence - There were two people that stuck out in my mind. Randy Wheeler was great. Denver Clark was the salesperson. His sales approach was so good that he should be training people. I had another company come in for a quote and I had to throw them out. They were rude and didn't listen. Denver and I had a conversation. He answered all of my questions. He listened and replied properly. The customer service people never made me feel delayed or anything. The entire organization had exceptional service. My neighbor used them. That's one of the main reasons that I called them.
The work was done well, and the installation crew was incredibly professional. North Georgia Replacement Windows was honestly the best home improvement company that I have ever dealt with!
Areas Of Satisfaction - My expectations were 100% exceeded in every way!
Additional Comments - I am thrilled with my new windows. We live in a house that was built in 1974. The new windows make such a huge difference. I used to spend my time looking through the windows to my backyard, but now I catch myself just staring at my windows!
We extremely pleased with their professionalism, communication, and the product. Excellent product and service!
Areas Of Satisfaction - They exceeded my expectations. They are extremely professional, organized, efficient, and did what they said they were going to do.
Recognized Excellence - Each employee we had contact with and worked on the project were all wonderful and provided excellent service.
Professional from start to finish.
Sales Knowledge - Kevin Fidati was great. Really knowledgeable and trustworthy. Did everything he said he would.
Problem Resolution - There were no problems, but I'm sure if I had one, they would have taken care of it. I felt very comfortable.
Additional Comments - It was just a very pleasant experience all the way through.
Areas Of Satisfaction - They met/exceeded my expectations in all areas. They were good in everything.
Areas Of Satisfaction - We are completely satisfied with the quality of the windows and doors, as well as the wuality of the installation.
Recognized Excellence - Everyone from sales (Kevin Finati) to the project manager (Mitch Craver) were excellent.
Recognized Excellence - Jacob and Jon were very helpful and responsive to our questions.
North Georgia Replacement Windows did a very good job.
The entire process was seamless, from the salesman to the team and cleanup.