When we ordered the door they had to order it three times because they order it wrong two times which took six months to deliver ,and when they were installing the windows they didn't replace the rotten wood on the windows and when i saw it they told my it was stained wood and i touch it with my finger and told they it was rotten so they lied to me as if won't know so we had to watch them working all the time it was very bad experience for the money we paid .
- Professional, knowledgeable in their industry, and great service. I have used these guys twice in the last 5 years.
Professional & Organized - Installed 7 windows in 2.5 hours. All windows were cleaned and no trash left.
Areas Of Satisfaction - They came in and knocked it out. They were only here around 4 hours. They did a great job. They did not interrupt the rest of the house. They got the new door in and the old door out right away.
Additional Comments - It was easy overall. We went to the showroom, saw the options, decided, and they proceeded to get the job done.
By far the best in quality, workmanship & customer satisfaction!
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Additional Comments - I had used them before, and have been very pleased with their product and service. They took very good care of me.
Areas Of Satisfaction - Quality of windows, sales rep was amazing, everyone that I spoke to throughout the process was very friendly. Installation crew was nice as well, and were as quiet as possible.
Additional Comments - I would definitely recommend this company to clients and friends, and I will be using you again for my remaining window projects at home.
Additional Comments - great experience, will definitely do business with this company again. Expensive but worth the money when you want quality and professionalism.
The most responsible and professional company I ever hired for work on my home.
Areas Of Satisfaction - They installed new windows, but also made some of the opening larger so we have more light in our home. They did great with the trim and the paint.....so professional
They were professional and thorough. I didn't have any issues!
Areas Of Satisfaction - They met/exceeded my expectations with the quality of work, professionalism, being on time with their timeline, and the explanation of what was going to happen on the project.
Additional Comments - It was a pleasant experience, surprisingly. I have had other people come out, and I have to keep calling them. The experience was really nice. When I called, they were able to explain everything to me and return calls promptly. The experience was pleasant!
The staffers at North Georgia Replacement Windows are kind and accommodating.
I am very particular about who I hire to work on my home, and how a job is done. I rarely hire contractors because I understand how to do most construction jobs, and most contractors either don’t know what quality work looks like, or they DO know - but will cut corners when you are not looking to hide average work. I would say I am hard to please because I “look under the hood” during and after a job. NG Replacement Windows sells a quality product and passes the job-site test. Ted and crew stand behind their Satisfaction Guarantee to make it right if the product or installation is not to your liking.
It took a long time to get the windows in. The installation crew was very unprofessional. There was a lot of cussing, yelling and screaming while the installation was going on. The windows were not cleaned very well after the installation of them. Our furniture was not put back where they belonged once the crew installed the windows. I'm very unhappy with the installation process.
They were quick, efficient and my windows are beautiful.
Areas Of Satisfaction - The installation process went quickly.
Areas Of Satisfaction - They met/exceeded my expectations in all areas!
I really like the windows and the people were all very nice. But the process was much longer and more complicated than I expected.
very good customer service but time to get products was extremely delayed
The entire process from start to finish moved smoothly. All my questions were answered. Now I have the best windows.
Areas Of Satisfaction - Customer service. No matter the question or concern I asked, it was fully explained.
Areas Of Satisfaction - Their communication met my expectations. They had good follow-up.
Recognized Excellence - I would like to recognize everyone for exceptional service.
I shopped and compared window quality and price in my decision
They were a pleasure to work with.
Areas Of Satisfaction - The work is great, and the door looks great.
Installation crew was courteous and professional. They took care of the area, completed the installation and cleaned up when they left. This was our third experience with NGRW and each one has been fully satisfactory.
Areas Of Satisfaction - The speed of the install, tidiness, and they worked seamlessly together!
In fact, already recommended to family members who are getting windows replaced. Keep up the excellent work!
Areas Of Satisfaction - The workers were very professional and helpful. They went beyond the expected, even cleaning one large window they did not install, so that it would look good all around the job.
Recognized Excellence - All members of the team. Often, some team members are of varying levels of expertise of communication, expertise and friendliness. The entire team of sales, installation and customer relations were on the same page.
Additional Comments - The windows have made a huge difference in our home environment! There is no comparison to comfort in our home from adding these windows. I wish we had done it a long time ago. The good thing, this happened over the course of two days and when they left, you'd never know they had been here. Great job and highly recommended!
They are very professional from start to finish.
Areas Of Satisfaction - North Georgia Replacement Windows met my expectations when it came to the clean up and quality and friendliness of the crew, timeliness and they stayed to the job was done. They came back on a Saturday, even though they don't work on Saturdays. They worked with our schedule - which is a big plus right there.
Additional Comments - We are a repeat customer. This is the third wave of windows we have done. Despite our neighbors going with other companies, there was never a question that we will continue with North Georgia.
The product is beautiful, but it took me 6 months to get it scheduled and installed. There were multiple delays, and I would only become aware of these when I would take the initiative to call and confirm product arrival as per agreed dates. Those dates would then shift out 6 to 8 weeks on multiple occasions. More proactive communication is needed to inform customers so that a proper level set can be established.
This was the best experience! Kevin is very knowledgeable about the products offered and made sure to get me exactly what I wanted. I went to the showroom and he showed me what I was going to get so I could actually see and operate them. John kept me informed every step of the way. The installation crew was amazing! On time, professional, went above and beyond and cleaned everything up before they left! Absolutely amazing! My home is gorgeous and I can't believe the view of my yard from inside. I keep thinking I have left my back door open!!! I would highly recommend North Georgia Replacement Windows!!! (I got windows and a door.)
Recognized Excellence - Kevin, John, and the entire installation team that completed my job. And the painter who used my house paint to actually do the job the right way!!! I'm blown away!!!
Additional Comments - The entire experience has been fantastic. Installation crew did great work and were very professional. I recommend y'all to everyone and am super pleased with my windows and door and I can't wait to get the rest of my windows done!!!
we are very happy, it feels like a new house
They did a great job on the windows. They are very good, and I have noticed an improvement in protection from heat and sun on the sunny side of our house, immediately. The windows are beautiful!
Areas Of Satisfaction - They met/exceeded my expectations with the windows themselves. The installation was done with 12 windows in one day. There were no flaws and no problems. Everything was clean, and they were gone like they weren't there, with just the windows remaining. They took all old materials away and left the place clean and spotless as if they hadn't been there.
Recognized Excellence - Our salesman, Kevin, was very patient and thorough. He should be mentioned. He was a young man with knowledge of the product and very good customer service skills.
Excellent service and quality - I highly recommend North Georgia Replacement Window. We had 2 new doors and six windows installed.
Great service and I'm satisfied with the installation. It went well, I would highly recommend them to any friend or family member if they needed windows or doors.
They were great. I interviewed four different companies. They were the most professional. My sliding doors are in and no snafus.
Recognized Excellence - The installers were fantastic. The painter then came immediately to paint, and that was great. They were very professional. I did not have to chase them to get quotes, get the work done, etc.
Excellent windows and sliding doors. Couple hiccups with our install but NGRW made everything right, what was most important to us. Good value overall.
Only for the quality of the windows not the installation process
Based off all the aspects of purchase and installation I was quite satisfied with the outcome in the end result.
Everything went smoothly-install was fast, easy and they cleaned up nicely!!
I love the windows! It definitely upgraded my house!
Areas Of Satisfaction - They worked very fast and efficiently! That exceeded my expectations!
Recognized Excellence - They installed 29 windows, and it was a great team! I really liked the salesperson. He was very knowledgeable and not pushy.
Areas Of Satisfaction - The quality of the product definitely met my expectations.
They came when promised, did the work as promised and when we had a small issue, they fixed immediately without questions.
Sales Knowledge - He was extremely knowledgeable and helpful. He took the time to answer all our questions and did not rush us to make a decision.
Clean & Safe - They did an excellent job of cleaning up after they completed the job.
Pricey but very good quality. Worth it!
Recognized Excellence - The installation went well and everyone did an excellent job.
We have had two “rounds” of new window installation from NGRW in the past year, five windows each time. We are very happy with the quality, even though we swallow hard at the cost every time. You do get what you pay for, though, and it’s an investment. We incorporated casement windows the most recent job in our master bath, and they are wonderful! The crank operation and swivel side opening motion makes for a lovely “fresh air” flow and feel. We had a bit of a communication vacuum this time amid production delays in the middle of an overall construction project in the room, and it was a bit frustrating. We’re going to chalk it up to an acute miss and because we’re otherwise very happy with the windows and the rest of the process, we’ll be back to tackle another five windows when the budget permits.
Value - Pricing is on the higher end but we’ve never been disappointed with the windows we have installed from NGRW.
Areas Of Satisfaction - The installation crew always leaves the site clean and the follow up painters do as well.
Additional Comments - Company did a great job
North Georgia Replacement Windows were very thorough and efficient. I'm extremely please with how they handled everything.
Areas Of Satisfaction - North Georgia Replacement Windows exceed all of my expectations.
Recognized Excellence - Kevin and went above and beyond with showing the aspect of the door and its features. two other companies give me a quote, and he was the most thorough and actually listened to what I had to say. He even made sure the quote was mailed to me because I don't use email. North Georgia Replacement Windows is the only company that did that for me.
Sometimes the best costs more. I believe we got the best. Great job NGRW!
Sales Knowledge - Grady Sturgess took the time to fully explain NGRW's products and services, prices and warranties...the opposite of "high pressure".
you exceeded our expectations
Areas Of Satisfaction - Quality of the products installed and the craftmanship skills of your crew.
We had a lot of trouble and they weren't very accommodating. If you mess up you should work harder to fix the problem.
This was our 4th or 5th part of the project, they have all been completed timeiy and very clean following install.
Areas Of Satisfaction - Install days are always done very cleanly and as efficiently as possible.
It was a superb job and they were very professional.
Areas Of Satisfaction - They met all of my expectations.
Areas Of Satisfaction - Great employees on all levels from start to finish!
The proposal was very detailed. Installation crew was professional and efficient in getting old windows removed and new windows installed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Georgia Replacement Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys