We just had phase 3 installed, so you know we appreciate the quality work and people doing it.

The entire process was straightforward. We began the journey with an excellent explanation of options and benefits at the showroom. The process was seamless, the communication was excellent,

We would not hesitate to recommend NGRW to others who are looking to replace their windows.

I submitted a 5 star review last week. We were extremely satisfied start to finish and will use you again.

They provide great quality, fast service and good turnaround.

Prompt, polite, professional, timely process from start to finish.

We have used NGW on several projects in the past and have never been disappointed. Products are excellent and NGW has a staff that is very technically competent and does what they say they are going to do it. They also have great follow up on any questions or concerns we had.

Quality throughout the process

North Georgia Replacement Windows was prompt and affordable and did a beautiful job. I love the windows. They were on time and cleaned up after themselves, did a beautiful job and were timely.

Areas For Improvement

Areas For Improvement - l sing their praises from start to finish. I had one hiccup. We were one window short. We went all the way back to the purchase order, and when we realized it was during the installation. The project manager counted and said we're one window short. I was very pleased with what they were doing. I told them it was ok - just an honest mistake. The two owners came to my house that day to see how they were doing, and that topic came up. I said we came up one window short, and they stepped back. It was an honest mistake. They asked what they could do about it. Obviously, we'd order that last window, but I asked that they please quote me the best price that they could. They said they would take care of it. It was their fault, not mine. I was floored. Their windows are not cheap. There was a mistake made, and they took ownership of it completely. You don't see that very often anymore. That says a lot. Projects aren't going to go perfectly, but if there are issues, they are there to deal with them. That says a lot about their integrity.

Recognized Excellence

Recognized Excellence - I feel like I'm part of their family over there. There are several people that I would like to recognize for exceptional service, beginning at the top with the owners, Ted and Jonathan. My sales rep, Emma Reyes. Kevin, the sales manager, was amazing. David Kelly, my project manager on-site, was amazing. Melsissa, who worked in the office, and Rebekah.

Additional Comments

Additional Comments - They came with a film crew and did a bunch of filming and took a bunch of pictures. I provided a video testimonial. I think they are making something for their website. I was very, very pleased from start to finish. I would highly recommend their services. It was one of the most professional dealings I have had recently.

They were very professional with the work.

NGRW was not the least exp;ensive, but they were far and away the best product and the best group to work with. We were very pleased and will recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - I would give "Problem resolution" 7 stars if I could!

I have been through multiple phases with NGRW, and it has been a good experience with each one. Customer service is important to them, and they want to make sure you are happy with the service you receive.

Everyone was great and very punctual.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service! The young man who came out to service my windows when I had a question was absolutely wonderful. Kind, caring and knowledgeable. Great staff!!

I have used them before and they are excellent. The windows work beautifully, and they are very easy to work with.

They have greats products and great service.

This single window replacement was done during a kitchen renovation. Previously we had NGRW replace 19 windows. Whether one window or 19 windows, the process to complete the installation was very well done. The crew that installed the window as well as the project manager overseeing the effort were very professional and demonstrated superior knowledge in order to install the window efficiently. We were please with the results.

We have used North Georgia Replacement Windows several times and they have always done an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations in all areas. They were on time, communicated great, and showed up when they should have; they did everything anyone would want them to do for installing windows and doors.

Additional Comments

Additional Comments - We have used them several times in our home over 20 years and they have always taken care of everything we needed. Great company with great owners.

This is our second home we have used North Georgia Replacement Windows, and we have been happy both times. The service and quality has been awesome, and the installation was smooth.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the consistency with timing. When they set a date, they stuck to it. They were in and out with no problems. They came out a few days later to do some painting, and that was on time and fantastic. It was a super easy process.

I liked the quality and professionalism.

Clear, concise, professional, clean, great product. Probably not the least expensive but no hidden fees or after the fact charges. Very satisfied with the whole experience.

North Georgia Replacement Windows was timely and efficient. The crew was friendly and helpful. They cleaned up nicely. The salesperson was terrific and really helpful and available when we had questions. Overall, it was a very positive experience. It was a little pricey, but we got what we wanted and we love our window.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows met or exceeded my expectations with the installation. The crew was wonderful. We were really happy with the installation itself and the crew.

Recognized Excellence

Recognized Excellence - I would like to recognize Denver and the installation crew. Denver was exceptional, and the installation crew was phenomenal.

Everything was high quality but it was priced to match.

They were real efficient and good.

We have already recommended NG windows to friends and family.

Recognized Excellence

Recognized Excellence - Emma was absolutely amazing. She was extremely responsive to phone calls and questions. She is an excellent salesperson, and she is the main reason we went with this company. We like the product, but it was the relationship we had with Emma, and we were impressed with her.

A very professional and efficient company. Communications were great. On time for all appointments.

Professional & Organized

Professional & Organized - The window measurements were confirmed on another visit, and the windows were then ordered. Through phone calls, emails and messages we were kept informed of the progress of our order. On the day of the installation the crew was here early and got started just prior to the 9am timeframe that was set up. With threatening rain, a downpour and storm clouds approaching again, the crew of 9 workers got the job done very efficiently. The windows were prepped in the garage and during the downpour, the windows covered by the porch were replaced. We had workers on all 3 levels inside and outside. They were courteous and apologized when walking past us while we were watching the tv. They really worked like team who had worked with each other previously.

Construction Quality

Construction Quality - We were referred to NGRW by our neighbor who had her project done about a year ago. She was very pleased with the process. Your website had valuable information and everyone from NGRW who came to our house explained and showed us the features. We had wood windows, but wanted a quality replacement. The window units fit in perfectly.

Communication

Communication - I called in the afternoon about the initial appointment and NGRW was able to come to our house the next day. We always received phone calls, emails and messages about upcoming appointments and progress on our order. All communication was clear and appreciated by us.

Clean & Safe

Clean & Safe - All of the debris from the the new replacement windows was kept in the garage and cleaned up. Any debris inside the house that missed the tarp was vacuumed. After the installation, the plastic film protecting the glass was cleaned and furniture that had been moved was moved back.

Additional Comments

Additional Comments - NGRW was the right company for us to work with because they care about doing things right. The sales experience with Denver Clark was outstanding. We've received numerous compliments from homeowners in our neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - They were great all the way through the process from the sales to the installation. Professional, knowledgeable and responsive. We love our new windows.

I am very happy with my windows. I had a tiny problem and they came out right away and took care of it.

Recognized Excellence

Recognized Excellence - Denver was really nice. He was the salesperson. He really helps you and does whatever it takes.

Sales Knowledge

Sales Knowledge - Hunter was knowledgeable and guided us through options and responded promptly to all of our questions. This is our 2nd project with NGRW and we are pleased with our previous and latest project.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process and planning process were excellent, having SMS notifications and e-mails about the build process, project installation date, and all communications is really appreciated.

North Georgia Replacement Windows provided excellent service. They are very good company.

I received great service from start to end including the salesman, who came and gave the right information, to the installation team. The installation team was awesome. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from the initial sales presentation of the product overview and walking through the options, to the actual measurements, installation, and post installation walk through. Everything has been top notch.

Recognized Excellence

Recognized Excellence - As far as recognition for exceptional service, they were great. The salesperson and the installation crew did a great job. It looks much better. It enhanced the look. Everyone did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Overall the installation crew, salesperson, and the crew manager/job site manager were all excellent which met/exceeded my expectations with North Georgia Replacement Windows. Whatever we wanted, we got, so I think they did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They were very professional. We are very happy with them.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything, their cleanliness, friendliness, punctuality, communication, and professionalism. They were great.

This company is professional from front desk to installer. Everyone I came into contact with was friendly, courteous, helpful, and highly knowledgeable about their business and products. The quality of the windows and doors is top-notch, and the entire process - visit and quote, scheduling, and installation - was smoother than any home renovation project I’ve ever been through. This is a company you want to do business with.

Sales Knowledge

Sales Knowledge - Took the time to explain why my current windows weren’t good quality and were poorly installed - it made a difference to have a professional point out the problems.

Value

Value - The new windows on my home make my place look much more finished and up-to-date than other homes in this neighborhood, which increases the perceived value of my home. This may be really helpful when I go to sell.

They are a very responsible and trustworthy group.

I wrote a review already.

I have already recommended North Georgia Replacement Windows; they were very professional, came on time, and worked hard.

So glad I chose them over the other companies I interviewed!

I actually already have recommended North Georgia Replacement Windows to several colleagues who are evaluating window upgrades.

Areas Of Satisfaction

Areas Of Satisfaction - Outstanding follow up, and support. I had an issue with the hardware on a previously installed door by NGRW, but they repaired/replaced it with no issues. NGRW stands by their work, and their products.

Additional Comments

Additional Comments - I will continue to upgrade my home with NGRW products. This year was windows, and next year will be the doors.

Areas Of Satisfaction

Areas Of Satisfaction - They did everything they said they would do. Did excellent work. We are very happy the way picture window turned out.

Additional Comments

Additional Comments - These windows are the most amazing thing I have put in my house. They are gorgeous. They are extremely expensive. I can open the doors to my sunroom now because the glass is so insulated. The glass stays perfect. It's worth it 150%.

The owner is great. He is a very nice person.

Great communication, great service and lots of attention to detail.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very thorough, detailed, and very clean. When coming in the house, they put carpeting in areas so they wouldn't damage anything. They were very considerate.

Recognized Excellence

Recognized Excellence - I would like to recognize the construction guy, David Lippy. I appreciated his patience throughout the process. We went through an evaluation of others, but their company stood out. I appreciate how patient he was, and I didn't feel rushed. On the construction site Kevin he was incredible, and he was a very good guy. There was another foreman that was on the site, and his name Clint, and I think they were very good.

Areas For Improvement

Areas For Improvement - Very pleased with service, workmanship and quality of product, would definitely use again.

High quality product, and very good sales and service team.

Our window project with NGRW went very smoothly. From our first visit to the Alpharetta showroom, ordering, and installation of the windows, we were very pleased with the knowledge and efficiency of the staff. Professional and courteous employees and prompt answers/replies to any question we had. We love our new windows!!

Additional Comments

Additional Comments - We have been impressed with the knowledge of your staff and their prompt replies to any question/concern we had.