I found the whole process very disturbing. They didn't seem to be familiar with vendors and I felt pushed me for selection decisions. The cabinets were installed and project was left to sit two months. We felt they left often to work on other jobs. The project manager did not keep track of the progression of the kitchen, resulting in the countertop being 2" shorter than contracted and granite being cut incorrectly. They assured me I would have a 37" countertop and the end height is 35" Nordic is telling me 35" is an acceptable counter height and refusing to correct the error. They asked me to accept patched granite. They did not to stick to the job and get it completed. Workers did not clean up their work area and dirt was tracked all through the house. One fellow even sawed in the house. The whole process of refurbishing the downstairs and the kitchen was very stressful.
They negotiated between my schedule and my tenants schedule. They were very professional and nice. They followed up and met both me and my tenants demands. I appreciated that!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nordic Services - Bremerton as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys