Customer service was above par, and they were very pleasant and quickly responsive. The experience was great. The schedule was very satisfactory. The installer was very good, and very courteous, respecting our requests.
Salesperson Performance - Very helpful and great attitude
Professional & Organized - Friendly and excellent installation crew, organized, methodical work, kept job site clean
Value - High quality worth the $$’s
Areas Of Satisfaction - They met my expectations with the quality of the door, and the installation and cleaning were pretty good.
Areas Of Satisfaction - The quality of the craftsmanship, installation, communication, and making sure we were satisfied all met and exceeded our expectations.
Lead Source - We saw a brochure in our neighborhood coupon mailer. I knew I wanted to use Marvin windows because I did not want anything cheaper, and this company was installing them.
They do good quality work and the price is great. I compared them against several other companies and they came out on top.
Areas Of Satisfaction - Next Door & Window met and exceeded my expectations in the product itself, the installation process and the pricing on the door was outstanding. Next Door & Window also met and exceeded my expectations because the service was very good from the salesperson, Jim.
They were very professional, courteous, and did everything they promised.
Areas For Improvement - The company was on time and gave me everything they promised they would.
Areas Of Satisfaction - Everything was beautifully done as promised with little disruption to the house. I had 36 windows and three doors replaced.
I was very pleased with the process. The installers were very professional. I was very pleased with the final product.
Areas Of Satisfaction - This was an excellent experience. Installer was outstanding.
Lead Source - This is a townhome association which approves of you.
I will strongly recommend to a friend.
Areas Of Satisfaction - Very professional. You would never have known the workmen were there. Windows are perfect.
Areas Of Satisfaction - Next Door & Window met all of my expectations.
Yes. Extremely professional to work with. Installation was excellent. This was the 2nd project we completed with them.
Installation Quality - Doug installer OUTSTANDING!!!! True Profesional!!
Everything went okay. They did a nice job.
Yes, the doors are awesome
Lead Source - I was a previous customer.
I always tell people Next Door. And several neighbors asked about my patio door.
They delivered beautiful windows.
Areas Of Satisfaction - Next Door & Window met or exceeded my expectations with the quality of the windows. They are beautiful.
Next Door and Windows adhered to what they said they would do in a timely and professional manner.
Additional Comments - Great communication. I highly recommend Next Door and Window.
All of the people that I dealt with were knowledgeable and professional, from the salesman through the installers.
Next door proved to be a reliable and professional organization to work with in all phases of the project from sales to installation to problem resolution.
we have recommended your company to several households
Next Door & Window did a good job. I would recommend them.
Sales Knowledge - Next Door & Window would call and keep me updated on their progress.
Additional Comments - Next Door & Window did very good work. I found them on Google. I had checked Menard, Lowes, and Home Dept. They were too expensive. When I found Next Door & Window, they were very friendly and helpful.
Bob and I were extremely please with the work on our home from Next Door and Window
Quality Of Materials - We are just amazed at the way our house looks***inside and out***great curb appeal** our home was transformed**
This is my third time purchasing from Next Door and Window and their service, product, and communication cannot be beat. They kept me informed during the process of ordering, setting up financing, product production, and installation.
Communication - I have never dealt with a service provider that has better communication than Next Door and Window - they are the all-stars as far as making sure I know what is going on with my projects,
Installation Crew - Top notch.
Areas Of Satisfaction - Perfect job
Additional Comments - We would ne happy to use Next again.
The quality of both the product and the installation is superb.
Installation Crew - The installation crew arrived promptly as scheduled. They came with all the product, equipment, tools and lumber/ trim to install and finish the job. They were very quiet, extremely neat and made certain that our home was perfectly clean when they left. Before starting the installation, they put up plastic sheeting and contained any construction sawdust, etc. to their work area. When they left, our home was perfectly clean from floor to ceiling.
Regarding our new front door. Yes, for all the reasons described below.
Professional & Organized - Yes, from both a sales and installation perspective. Amazed one person could get all that done so quickly and perfectly.
Communication - Periodic status updates made us feel we were important to NEXT and were not for forgotten.
Areas Of Satisfaction - Installers.blocked off the cold and wind and cleaned up very nice after they were done
Additional Comments - They do excellent work.thank you
Would never use any other window/door company in the future and would only recommend Next Door & Window to anyone I know.
They've always done right by me and replaced every door and window of my home.
They have excellent customer service and are very professional and clean.
Areas Of Satisfaction - They exceeded my expectations with their professionalism and cleanliness. They did a really good job.
Recognized Excellence - The crew leader was really good at keeping the project running, explaining everything, and being very helpful. Also, the salesperson was extremely pleasant.
Additional Comments - I definitely recommend Next Door & Window. All of my friends and family have used them now, and I would recommend them to anybody.
Easy to work with and communicated progress as necessary.
Quality product. Fine sales experience. Installation well done.
Salesperson Performance - My salesperson was knowledgeable able to maintain a respect for both the company he represented and making certain I received the best deal that could be offered.
Installation Crew - Very focused. Clean worksite. Efficient. Went beyond expectation.
They did a great job installing the Patio Door when we finally got it
Next Door and Window did a great job.
Recognized Excellence -
Installation Crew - They did a great job cleaning everything up when they were done and it was much appreciated.
Next Door & Window is a great company to do business with!!
It took way too long to get it right. Upon initial order, sales person did a measure. Thrn they sent a separate measurement guy to confirm the measures were correct … Then I had to wait for them to be made … Then my new window STILL came in 4” off and could not be installed. They measured again and reordered a new window … Then I had to wait 2 more MONTHS for the 2nd new window to cone in. All in all it took from April to November - SEVEN FULL MONTHS - to get 2 windows & a door installed. I didn’t even get an apology for their mistake. No understanding at all.
Recognized Excellence - I would like to recognize our project coordinator, he kept us up to date. The installation crew was efficient, knowledgeable and explained everything we needed to know about the windows.
Not everyone can afford this quality. I tell them it’s worth it.
Too drawer company. First Class service.
Quality Exterior Door installed by real Craftsmen could not be happier with the result!
I live in an area of older homes. We are all experiencing the same problems as our home age. I will make it a point of letting my neighbors know that Next Door and Window is the go to company.
We can’t say enough about the consummate professionals that installed our new patio doors. Fred and Frankie are superbly skilled at what they do from removal, installation, cleanup and all around respect for our property. The epitome of two nice guys on top of it. The new doors work wonderfully and are trimmed out nicely inside and out. Not one bit of follow up work or clean up inside or out was required by us. An excellent job.
Professional in every way!
Sales Knowledge - Zach is very experienced, professional, and trustworthy.
Installation Crew - Installation crew went above and beyond. They also cleaned work areas.
Areas Of Satisfaction - The job was done during one day, the house was clean after installation crew left
The installers were in a hurry and wanted to get home. The new trim was cracked in areas, dented, bad paint job. When I complained responsive was fast; first guy to come to fix it said he wasn’t the painter and would alert office to reschedule. Office didn’t call; when I called we rescheduled again. The second guy said he also wasn’t the painter and would let office know. Office never called. I fixed it myself; I don’t have time to keep calling and opening my schedule for nothing.
Our experience with Next Door and Window was everything and more than we expected. From Sales to Installation the process was communicated professionally and with the utmost courtesy. We heartily recommend Next Door and Window to our community and friends.
Installation Quality - The install crew for the windows was very attentive to the quality of the installation. The window Foreman knew of my background in home construction and asked for approval on certain details of the exterior flashing, showing me a sample of the intended process. Each of the crew knew their roles, and their craftsmanship was superb. The door installer was an expert craftsman who had several hurdles to overcome with the rough openings during replacement. His skill and attention to detail was well beyond the many carpenters I had worked with in the past, and everything worked out so precisely when he installed both new doors. Clean-up was excellent.
Areas Of Satisfaction - Next Door & Window met/exceeded my expectations with the quality of the installation.
Areas Of Satisfaction - Next Door & Window exceeded my expectations with their timeliness, cleanliness, and product knowledge.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Door & Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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