Schedule - They were right on time.
Communication - They are great with communication.
Areas Of Satisfaction - They met or exceeded my expectations with the quality of the installation. Both doors they have installed have been perfect over the years.
The office kept us informed and were very nice to deal with.
Salesperson Performance - Scott was great! He was extremely knowledgeable and not pushy. We enjoyed working with him.
I would highly recommend next door and window. The quality of their materials, workmanship, and professionalism was very satisfying. A big project can be scary, but they proved knowledgeable and trustworthy.
We walked around and asked a lot of people where they got their door. Most people told us but didn’t care. I would be adamant they call Jason/next
Problem Resolution - I had a question I emailed Jason on Sunday and he replied right away. I didn’t expect him to read it until Monday.
After using Next Door & Windows, I would be somewhat relucent to recommend them. I don't feel the salesperson was as explanatory about their process. After having them installed, they had to come back to rework some windows. It shouldn't have happened if he had explained it properly.
Areas Of Satisfaction - Next Door & Window met or exceeded my expectations because the installation was very smooth and professional, and they're using a great window.
Areas Of Satisfaction - Next Door & Window met and exceeded my expectations with the customer service from the project manager to the salesperson. They were all really great at communicating along the way.
Excellent Door, flawless installation. kept us informed regarding delivery and installation. Highly recommend
They were very thorough, more so than I even expected.
Lead Source - I heard about Next Door & Window from a neighbor. I gave them a call, and they were competitive in price.
Additional Comments - I would recommend them because of the follow-through. They ultimately stuck with it and figured out how to make the product do what they had sold it to do.
Areas Of Satisfaction - They met or exceeded my expectations with the professionalism that the salesperson Bill first brought when he came out on the first sales appointment. He opened our eyes to the things we could get. We weren't sure we could afford these things but he worked with that. He explained the entire process without inducing fear about how their installation differs from other companies we might have chosen. The install is as important or more important than which windows you select.
Areas Of Satisfaction - The quality of the work was more than expected. The install exceeded my expectations.
Recognized Excellence - The team that I worked with were very professional and kept me in the loop.
I am not satisfied.
Very likely to recommend
It was a great experience from start to finish.
Recognized Excellence - I would like to recognize Jason Bye. I usually do not hold salespeople in high regard, but he was exceptional and I was impressed by him. Peter and his crew also did a good job.
They efficiently took care of my windows.
Installation Quality - I haven't had problems since the installation 8 years ago.
We couldn't be happier with the whole experience from start to the end of the project. All work was done in a professional manner with quality materials.
The salesperson was friendly and responsive.
I was extremely pleased with the quality of the product and the workmanship of the installers.
Very pleased with next for their cooperation and assistance in making our window installation exactly what we wanted.
Value - Next windows have increased my home value and compliments from neighbors.
The delivery took longer than expected in 2020.
Salesperson Performance - I had several meetings with a knowledgeable sales representative to select and go over all window styles.
Areas Of Satisfaction - Salesman and install crew were very good and easy to work with
We purchased two replacement entry doors (front and side) and three replacement storm doors. We are so happy with them! Previously we couldn't/didn't even use our side door, now we use it frequently, especially during the winter! Our new back doors look so much nicer than what we had before. MOST IMPORTANTLY, however, is that we are warmer!!! Our new doors cut down the draft in our very old house significantly! It's been just about a year now and we still say to one another how happy we are with our new doors!
Additional Comments - I loved that there was NO PRESSURE to purchase or commit. Scott Landwehr provided all the information that we asked for and/or needed, but left to make our decision (which helped us to make our decision)!
We loved the process of them coming out, and showing us all the options. They worked around our schedules. They had a great payment plan, and installation was quick and efficient. We have had three doors and windows installed, we highly recommend them!
They are great! The quality and customer service was awesome.
They have fantastic service.
Lead Source - They were recommended to me from someone in the industry.
Salesperson Performance - Scott is awesome! He is patient and willing to review/answer questions but also gets to the point and doesn’t use a hard sell approach. He also helped get info we needed for our insurance company. So incredibly helpful!
I feel the quality of the product and the service we received in general was very good.
Additional Comments - The installation was well done, and I highly recommend their products. I will be using Next Door & Window again if I need them.
Smooth process from the sales call to the installation.
Professional & Organized - I received timely texts, emails or post cards informing me of the status of our window order.
Good work. Very thorough and good communication.
Communication - The inside service representatives communicated very well with my wife and myself regarding scheduling of product arrival and installation.
Very professional from sales through installation. Quality of work was excellent.
Additional Comments - If you want a hassle free experience this is the organization to work with.
Areas Of Satisfaction - The areas that exceeded my expectations are the quality of materials, the workmanship, how they are very customer orientated and caring for the homeowner.
Additional Comments - This is the second time I've used Next Door & Window. I originally had them install two sets of windows and a sliding glass door. They were very professional, it was a great purchase and paid very close detail to their work. I had them do my windows again for a second time and they, once again, exceeded my expectations. Anyone who wants a quality window service should contact Next Door & Window.
Additional Comments - They did what they said they were going to do it's the best experience I had.
Areas Of Satisfaction - Next Door & Window exceeded my expectations through their well coordinated installation process and communication. The team leader asked and understood what we wanted and how to minimize the impact of the house while working. Overall, the installation was very smooth and all work was completed quickly and efficiently.
Areas For Improvement - They didn't fall from my expectations they were amazing the sales person was amazing.
Additional Comments - I would highly recommend them to anyone. I'm pleased with them, and Ron was just great he gave a personal type of experience if there was anything wrong we'd let him know and he would have people ASAP come and fix it. A very responsive company I love the fact that they do the painting from the warehouse no mess at your home
We are very happy with our windows. We did have a small problem, but they took care of the issue promptly.
My husband and I were very pleased with the service and the quality that we got from them.
Additional Comments - Had all my windows done years ago with great success. So when it came time for new front door the only place to go was Next.
Installation Crew - The installation crew was very professional and answered all my questions and concerns
Areas Of Satisfaction - Scheduling was communicated well. The installation was done in a very concise time period. The window and frame quality was very good and the windows fit well.
They did an excellent job and we are pleased with the results!
Areas For Improvement - Nothing, really. They delivered what they promised.
We love the dooors and everyone we felt with was great. The process got bogged down was when on of our storm doors was ordered with the wrong swing. Since we had had a lengthy discussion with our salesman about what we wanted and while the order was written correctly, it was changed on the form the reorder took a long time And we found out the new door had arrived when we called. We then had to wait for several weeks for someone to come out and install the door. Again we had to call Next- they did not call us. Our doors were ordered on Sept 4th and the job was competed on Jan 7th. That is not very efficient
Additional Comments - Great crew and great overall experience. Worth every penny!
Communication - Excellent communication from beginning to end. Always kept me updated on project progress.
Next installed all our windows and patio door over a 5 year period and we’re extremely satisfied with the installation and return service when we needed it.
Salesperson Performance - We enjoyed planning our door project with Bruce. There was no hard sell, just a helpful response to our needs.
Communication - i appreciated the emails I received that kept me up to date on the timing of the project.
Installation Quality - The "tent" used to enclose the work space was awesome! I expected to be cleaning up dust for weeks, but everything was contained.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Door & Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys