Areas Of Satisfaction - communication, selection and installation
Additional Comments - Happy with purchase and service. Will buy again.
On their installation team - Fred Master did an exceptional job.
Lead Source - They're a local company and our neighbors also have used them, so it was a referral.
Installation Quality - He did an amazing job. He even mopped my floor.
I would not hesitate to recommend your product and service.
Salesperson Performance - Jason was a definite asset to me navigating through product choices that fit my needs and budget. It was his salesmanship that made Next Door & Window my #1 choice from the other bids I had received.
Schedule - They went above and beyond to complete my project on the day scheduled.
Lead Source - Marvin Corporate referred us to the local Dealer.
Value - Pricey, but the followup customer service and quality of the product makes it worth the price.
The service was excellent. Everything they told me about how it was going to be was exactly how it worked out.
Areas Of Satisfaction - All the way around, it was exactly as they told me. There was no fooling around. The ordering was perfect. They gave a time, held to the time, and installed everything efficiently. I couldn't be happier.
Lead Source - I've used them before. I'm a repeat customer.
Areas Of Satisfaction - I was satisfied with the installation and cleaning of everything.
Areas Of Satisfaction - All aspects of the installation by Next Door & Window met our expectations as everything matched the interior and exterior as arranged.
Everything went smoothly. No surprises
They did a fantastic job. I'm in the commercial side of the business and if anyone is going to be skeptical of the residential side of the business, it'd be me. I was pleasantly surprised at the quality, craftsmanship, detail, and even just how it was sold to me. It was overall a great experience.
Professional & Organized - They're just a great company.
Installation Quality - The cleanup especially, the installation was great too, but they went over the top for cleanup.
I have recommended Next Door & Window to my friends.
Installation Crew - The installers were very skilled and knowledgeable. In my Family Room, the installer even took it upon himself to level the wood shelf under the window he was installing so the wood framing the window would be even and "look nice" as he said. He didn't have to put in that extra effort, but he did...he took great pride in his work.
Additional Comments - The mitering of the inside window frames was perfect. The corners were matched so well you can barely see the seam. That was important to me. I am a perfectionist and the installers' work was perfect. The caulking outside was also very neatly done.
Areas Of Satisfaction - They take care of any issues right away with no excuse or complaints, they did an excellent installation!
They did a great job and I appreciate the good work.
Nice company to do business with.
Communication - Easy to get a hold of and speak to someone when needed.
Installation Quality - Perfection!
Trust - They did everything they said they were going to do.
Installation Quality - The installation was fantastic. Probably the main reason why I rate them so highly.
Areas Of Satisfaction - The installer was Great. He did far and above the installation process.
Lead Source - This is the second project we have done with them, so we are repeat customers.
Originally found next door and windows on the internet. I was looking to have a few Windows done and a patio door repaired. After speaking with the salesman seeing the quality of their product and even though the price was more than I expected we decided to go ahead and have the windows done in the patio door replaced and I'm very glad we did. We also had them quote on the front door which we delayed at the time and decided this year to go ahead and have it installed. The quality of the product that was installed is unsurpassed in my opinion. I don't believe I could have bought a higher quality door. The beauty of this door has added an Elegance to the entry of my home that I never had before. The installation was flawless and the technician was a very personable and professional installer. The quality of the workmanship he did meets with the quality of the workmanship that went into the installation of the windows. In my opinion in dealing with many different contractors next door windows is one of the best contractors you're going to find it and I highly recommend using their products and their services for the installation I don't think you can find better.
Additional Comments - Next door windows may not be the least expensive company to supply and install Windows and Doors but I do not believe you will find better quality or I'm more professional installation crew around.
Areas Of Satisfaction - Great communication. Flexible meeting times. Excellent knowledge and presentation of product as well as advice to help us decide.
Areas Of Satisfaction - Great people, the company as a whole seems to run like a well oiled machine. Keep up the good work.
Areas Of Satisfaction - We are so pleased. From sales to installation this was a fantastic company. Our salesman was knowledgeable, polite and no pressure. Installation crew was courteous, clean and professional. Went the extra mile to help throughout. We came off a night mare experience with feldco and this company was miles and miles above. Already recommended them to our neighbor and will definitely use again!!
Very professional, I enjoyed visiting the showroom and being showed around the shop to see how they prepare the windows for instillation, and of course meeting those who run the show!
Areas Of Satisfaction - Professional, friendly, knowledgeable, quality of installation, installers are top notch and do a fantastic job, respectful of property in removing old windows/doors and cleaning up completely after installation of new. Have worked with the company for over 10 years and they've almost never disappointed.
Salesperson Performance - Bruce was very helpful and knowledgeable. A pleasure to deal with.
Installation Crew - Crew was right on time, pleasant, very efficient and extremely conscientious about protecting and cleaning the area around the installation.
I think they were great--absolutely great. They were awesome. I would definitely recommend them.I have already recommended them to friends.
Areas For Improvement - I don't think so. The process was super simple, from start to finish. They were constantly in contact, and constantly updating us on where they were at. From start to finish, it was a super simple process. From day one when we got the salesperson who went through the process with us, giving us ideas and being super patient in the interim while we were making a decision of buying a $10,000 door. If anything speaks to how satisfied we were, it is that we have other projects we need to get done, and we won't get other estimates. We'll go to them.
Areas Of Satisfaction - I would say they exceeded my expectations in helping with choices and offerings recommendations and stuff like that. Also, just basic information, because I don't know anything about doors. That definitely exceeded my expectations. The thing I was most impressed with was the emails stating, 'This is where we're at. You should expect that in two weeks'--and if wasn't two weeks, they'd let us know it would be a day more. The communication was good
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Door & Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys