About this company
Next Door & Window
# Next Door and Window is a family owned and operated window and door replacement company since 1947. We offer many different window brands such as Marvin Ultimate, Marvin Elevate, Infinity by Marvin, and Sunrise. Doors by Albany and Provia. We have thousands of options, colors, and styles to find the best window and door for your home and budget. All of our windows, doors, and trim are available pre-painted or stained for the ultimate hassle-free experience. Show more
# Next Door and Window is a family owned and operated window and door replacement company since 1947. We offer many different window brands such as Marvin Ultimate, Marvin Elevate, Infinity by Marvin, and Sunrise. Doors by Albany and Provia. We have thousands of options, colors, and styles to find the best window and door for your home and budget. All of our windows, doors, and trim are available pre-painted or stained for the ultimate hassle-free experience.
# Quality installation is key, so having quality installers is critical. We have company-trained, certified, and professional installers. Upon arriving at your home, you will feel confident that your project will be done professionally and safely by our skillful installers. Their attention to detail is why we have such a high satisfaction rate.
# When the work is complete, all you have to do is sit back and enjoy the new addition to your home. We have already cleaned up everything. We are confident that you will be happy with the results just ask our thousands of repeat and referred customers. We also received The Complaint Free Award from the Better Business Bureau and have thousands of thank you letters from our satisfied customers.
# Our business relationship does not end after the product is installed. We will be here when you need us. This has been our family tradition since 1947.
# We stand behind our product and installation. With all company-employed technicians and thirty trucks in the field, we are able to give prompt and dependable service. When it comes time to schedule a service call we give a precise appointment time and we will be there. We have expertise in all of the areas of window, entry, and sliding doors, so we will do everything within our means to make sure the service is complete. Hide
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Customer satisfaction
Of 8555 customers surveyed, 5127 respondedReviews 3763
Of 5127 respondents, 3763 left a reviewRecent reviews
Linda R.
Professional staff; always friendly and helpful.
Customer in Park Ridge, IL
I understand the delays in delivery and installation given the obvious strain on product availability and personnel shortages. In these instances, I feel the company needs to have procedures in place to
ensure fluid and smooth communication transfer.
Roger A.
The pandemic impacted the timing to install windows and storm doors. The NEXT team was flexible in adjusting to changing installation dates
Customer in Chicago, IL
The white French doors look nice, The installation was very professionally done.
Response
David B.
Additional comments
Sales Knowledge
Sales Knowledge - Zach was extremely responsive and accurate
Professional & Organized
Professional & Organized - The handoff from sales to production was seamless and professional
Cheryl G.
Everyone here has been great! Storm doors are beautiful. The associates in Burr Ridge were helpful, easy to work with and considerate.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Everything went perfect. The Burr Ridge location was outstanding!
Response
Shon Z.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The team was a pleasure to work with and gave us great help with making decisions from style to installation. The end product looks amazing, and we will use Next Doors and windows in the future.
Response
Alan G.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They met/exceeded my expectations by arriving when they said they would and their professionalism.
Lead Source
Lead Source - We used them five years ago and may have heard about them through an advertisement.
Pamela K.
Everything went smoothly from start to finish. The installation was amazing!! The installers were very competent and neat. And our new door is beautiful!!
I would highly recommend Next Door!!
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Patrick B.
I have already recommended to others
Response
Customer in Frankfort, IL
They were clean and efficient. The work was excellent.
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John C.
I always do. So far 2 recommend have used the company
Response
Roma A.
They installed our windows incorrectly, and we had to wait over a month for them to fix the issue. The windows were put in the wrong room, and after they were installed, we found that we did not have the right screens or the ability to open the windows either. I would not recommend Next Door & Window at this point.
Additional comments
Trust
Trust - All in all, they corrected the problem.
Response
Regina G.
Unfortunately, materials were delivered 3+ months after verbal commitment, upstairs window shutters were not the right measurement when arrived, we constantly had to call for updates, and finally had to call 2 months after installation was complete to make final payment. Seems very disorganized and the communication was sub standard. Will not be recommending to anyone.
Response
Rosemary N.
The sales man was friendly yet professional,
no high sales tactics. The pinstallers were fantastic I was very pleased with their diligent and professional behavior..
B.A.P.
For the whole project I give you an A for the patio doors and a F for the installation. So I will give you a C.
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Carmen E.
Very courteous and professional crew. Supply chain delayed things, but in the end Project came out great. NDW tends to be a little pricey and got the impression that for any extra thing requested (blinds for sliding door) the price would be super inflated- I expected a few hundreds more but was quoted 4 digits (which seems extreme).
Overall project went great, everyone was courteous and on time and professional and we are happy with the outcome.
Response
Donald D.
They were supposed to finish our job in one day, and they messed something up. They told me it would take a month before they could come out and resolve it. I had a hard time getting answers from them.
Response
Michael T.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am a repeat customer. My expectations were high to begin with because they did a stellar job on the first installation.
Additional Comments
Additional Comments - I would recommend them to anybody and everybody!
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Mark T.
Additional comments
Value
Value - It is expensive. I did get other bids, and they were the best price.
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John S.
Very good experience in all aspects of service, & quality
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Crystal W.
Our excellent experience with a new front door and screen led us to use Next Door for a custom fit patio door.
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Lee H.
I am likely to recommend Next Door & Window to a friend. This was the best contractor interaction I've ever had.
Additional comments
Additional Comments
Additional Comments - With the service at that level, I don't know what to say. I had some pretty good contractors in the past. No one has ever been this perfect. I have a lot of experience with this. I'm 77, and I've been living in this house for 40 years. I have had a lot of work done. After 40 years, you would have a lot of work done. Some were good. Some were bad. Some have been close, but has not been at this level.
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Customer in Barrington, IL
I have an issue with the installation that they did, and they've not addressed yet. I even reached out, and I’m still waiting.
Response
Customer in Manhattan, IL
Additional comments
Problem Resolution
Problem Resolution - Responded immediately to the problem after installation. Just waiting for replacement part
Response
GuildQuality
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