Great experience from salesman to the very talented installers.
Therej were many delays in getting the door installed. Some due to the pandemic and others the result of measuring errors.
We have used Next Door & Window for four different projects of varying sizes. We have continually been pleased with their product, workmanship, communication and respect of our property. On the rare occasion we needed them to return to address small issues, they did so quickly and without argument.
We were pleased with quality of material and quality workmanship
Amer, our salesperson was very responsive to all of our questions throughout the whole journey. He understood our requirements and did not try to oversell us with things we did not need. The installation team was also professional and did a good job.
Professional & Organized - Amer gave us a tour or the shop, which showed very clearly the organization and planning behind the work.
Areas Of Satisfaction - They did a great job cleaning up, and protecting things with drop cloths and plastic. Love the windows and patio door.
Installation Crew - Outstanding worker. Spotless cleanup and excellent work.
Installation crew was outstanding!
Instal and cleanup were done in a timely manner
Areas Of Satisfaction - The salesman was well informed and showed me all of the available door options. He even made a suggestion on how I could fix an issue I had with my door without replacing. I appreciated the honesty. I bought the new door anyway. The installer was professional a did a great job.
Excellent sales person and installer
Next Door & Window not only delivered as promised but greatly exceeded our expectations. The craftsmanship of the woodwork on the inside of our door looks outstanding! Thank you so much!
I would tell a friend that he would eventually receive excellent windows at a good price but he should be prepared for some stumbles along the way.
Additional Comments - Rafal was our installer; he seemed determined to do the best possible job. I was impressed with his work ethic and his knowledge.
They did a great job. No extra work for us
Professional & Organized - Henry the installation person was very detail focused
Lead Source - Had them do work on our Marvin before
Areas Of Satisfaction - I appreciated that all employees observed Covid restrictions. Also the communication was excellent. The follow up emails and phone calls were always helpful. My HOA was a bit strict on the exact paperwork they wanted. Next Door & Window assisted me in providing all that was needed.
Areas Of Satisfaction - Always kept me up to date and informed about details of the window replacement process.
Additional Comments - All staff I worked with were friendly and knowledgeable. I would definitely recommend them. I am very happy with my new windows!
Areas Of Satisfaction - We were very happy with the overall process of getting windows through Next Door. The main thing I appreciated is the sales process. I liked the feel of a family owned business and I liked meeting people that would help us get the job done from customer service to painting jobs. Having little kids I also appreciated not having to sit down for 3+ hours to hear a sales pitch. Amer was respectful of our time and answered all questions. Any communication was done in a timely manner and I appreciated the check ins about how the project was progressing. So far, we are very happy with our decision to go with Next Door and Window.
Ben was awesome listened very helpful and felt like a partner versus salesperson
Areas Of Satisfaction - communication, selection and installation
Additional Comments - Happy with purchase and service. Will buy again.
On their installation team - Fred Master did an exceptional job.
Lead Source - They're a local company and our neighbors also have used them, so it was a referral.
Installation Quality - He did an amazing job. He even mopped my floor.
I would not hesitate to recommend your product and service.
Salesperson Performance - Jason was a definite asset to me navigating through product choices that fit my needs and budget. It was his salesmanship that made Next Door & Window my #1 choice from the other bids I had received.
Schedule - They went above and beyond to complete my project on the day scheduled.
Lead Source - Marvin Corporate referred us to the local Dealer.
Value - Pricey, but the followup customer service and quality of the product makes it worth the price.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Door & Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys