The quality of both the product and the installation is superb.
Installation Crew - The installation crew arrived promptly as scheduled. They came with all the product, equipment, tools and lumber/ trim to install and finish the job. They were very quiet, extremely neat and made certain that our home was perfectly clean when they left. Before starting the installation, they put up plastic sheeting and contained any construction sawdust, etc. to their work area. When they left, our home was perfectly clean from floor to ceiling.
Regarding our new front door. Yes, for all the reasons described below.
Professional & Organized - Yes, from both a sales and installation perspective. Amazed one person could get all that done so quickly and perfectly.
Communication - Periodic status updates made us feel we were important to NEXT and were not for forgotten.
Areas Of Satisfaction - Installers.blocked off the cold and wind and cleaned up very nice after they were done
Additional Comments - They do excellent work.thank you
Would never use any other window/door company in the future and would only recommend Next Door & Window to anyone I know.
They've always done right by me and replaced every door and window of my home.
They have excellent customer service and are very professional and clean.
Areas Of Satisfaction - They exceeded my expectations with their professionalism and cleanliness. They did a really good job.
Recognized Excellence - The crew leader was really good at keeping the project running, explaining everything, and being very helpful. Also, the salesperson was extremely pleasant.
Additional Comments - I definitely recommend Next Door & Window. All of my friends and family have used them now, and I would recommend them to anybody.
Easy to work with and communicated progress as necessary.
Quality product. Fine sales experience. Installation well done.
Salesperson Performance - My salesperson was knowledgeable able to maintain a respect for both the company he represented and making certain I received the best deal that could be offered.
Installation Crew - Very focused. Clean worksite. Efficient. Went beyond expectation.
They did a great job installing the Patio Door when we finally got it
Next Door and Window did a great job.
Recognized Excellence -
Installation Crew - They did a great job cleaning everything up when they were done and it was much appreciated.
Next Door & Window is a great company to do business with!!
It took way too long to get it right. Upon initial order, sales person did a measure. Thrn they sent a separate measurement guy to confirm the measures were correct … Then I had to wait for them to be made … Then my new window STILL came in 4” off and could not be installed. They measured again and reordered a new window … Then I had to wait 2 more MONTHS for the 2nd new window to cone in. All in all it took from April to November - SEVEN FULL MONTHS - to get 2 windows & a door installed. I didn’t even get an apology for their mistake. No understanding at all.
Recognized Excellence - I would like to recognize our project coordinator, he kept us up to date. The installation crew was efficient, knowledgeable and explained everything we needed to know about the windows.
Not everyone can afford this quality. I tell them it’s worth it.
Too drawer company. First Class service.
Quality Exterior Door installed by real Craftsmen could not be happier with the result!
I live in an area of older homes. We are all experiencing the same problems as our home age. I will make it a point of letting my neighbors know that Next Door and Window is the go to company.
We can’t say enough about the consummate professionals that installed our new patio doors. Fred and Frankie are superbly skilled at what they do from removal, installation, cleanup and all around respect for our property. The epitome of two nice guys on top of it. The new doors work wonderfully and are trimmed out nicely inside and out. Not one bit of follow up work or clean up inside or out was required by us. An excellent job.
Professional in every way!
Sales Knowledge - Zach is very experienced, professional, and trustworthy.
Installation Crew - Installation crew went above and beyond. They also cleaned work areas.
Areas Of Satisfaction - The job was done during one day, the house was clean after installation crew left
The installers were in a hurry and wanted to get home. The new trim was cracked in areas, dented, bad paint job. When I complained responsive was fast; first guy to come to fix it said he wasn’t the painter and would alert office to reschedule. Office didn’t call; when I called we rescheduled again. The second guy said he also wasn’t the painter and would let office know. Office never called. I fixed it myself; I don’t have time to keep calling and opening my schedule for nothing.
Our experience with Next Door and Window was everything and more than we expected. From Sales to Installation the process was communicated professionally and with the utmost courtesy. We heartily recommend Next Door and Window to our community and friends.
Installation Quality - The install crew for the windows was very attentive to the quality of the installation. The window Foreman knew of my background in home construction and asked for approval on certain details of the exterior flashing, showing me a sample of the intended process. Each of the crew knew their roles, and their craftsmanship was superb. The door installer was an expert craftsman who had several hurdles to overcome with the rough openings during replacement. His skill and attention to detail was well beyond the many carpenters I had worked with in the past, and everything worked out so precisely when he installed both new doors. Clean-up was excellent.
Areas Of Satisfaction - Next Door & Window met/exceeded my expectations with the quality of the installation.
Areas Of Satisfaction - Next Door & Window exceeded my expectations with their timeliness, cleanliness, and product knowledge.