Quality windows, on-time, friend crew and cleaned-up after the job.
Communication - Outstanding communication throughout the project.
Additional Comments - We're very happy with project results and our new windows.
Additional Comments - We love the door. Installer was awesome and all about making sure we were happy. Would surely use you again.
Areas Of Satisfaction - Great communication throughout the entire process.
Areas Of Satisfaction - great product. Professional crew. Excellent communication thought the process.
Areas Of Satisfaction - They did everything when they said they would, and how they said they would.
Recognized Excellence - The whole team was very good, especially the installer. He had done some work at the house here before as I have used Next Door & Window in the past. One of the installers who did my window did a couple of doors here in the past a couple of years ago so I would like to give kudos to him. His name was Casey.
They are great people to work with. Everyone arrived on time, the area was kept clean and all involved were prof and courteous.
Areas For Improvement - There was a wooden blind to be reinstalled, and it didn't fit correctly once the new window was installed. I called into Next door and window, and they sent someone out quickly and resolved the problem within an hour. I am pleased.
Additional Comments - I recommend people to use Next Door & Window.
Areas Of Satisfaction - They exceeded my expectations in the quality of the workmanship and craftsmanship of the installation.
A few cosmetic details at the end of the project had to be pointed out (a narrow strip of wood on inside frame unpainted; significant gouges in the frame to be filled in and painted; a small scrape on the window lift handle showing the metal underneath)
The product is of good quality and so far I have received good customer service in a timely manner. I will recommend Next Door and Window
They are very good at what they do, and the workmanship is pretty good.
I love my new doors, and they did a great job installing them, including setting up plastic screening to keep cold air and debris from entering my house. They were very professional.
The options were abundant, the salesperson was knowledgeable, and the price was the best of the places I looked. No one tried to upsell me but they took the time to explain the products.
Next Door & Window is a very high-quality organization. They have excellent staff and an excellent installation crew. They also offer financing to help with projects around your house!
From salesman to and thru installation everything went absolutely positive we couldn't be happier!
I want to let everyone know that I’m totally in love with our new door! It is perfect and exceeded my expectations. The color selections and hardware were spot on. I also want to give a special thanks to the installation team who went above and beyond rectifying a wood rot issue that was uncovered. I would definitely recommend your company. Thanks to all for making this a fantastic experience from start to finish.
Areas For Improvement - I’m a very picky perfectionist and I did not find any areas lacking.
The patio door is beautiful.
Areas Of Satisfaction - They met my expectations in all areas including quality and installation.
Next Door and Window employees were very professional and the final product, windows were installed to perfection.
Lead Source - We worked with them on several projects, initially 3 or 4 years ago. We first heard about Next Door & Window from a neighbor and a friend who works for them.
Installation Crew - They were organized, polite and skilled. Our job was not typical and the craftsmanship was greatly appreciated.
Additional Comments - I"m pleased I chose Next to do my large 14 window project. I interviewed five window companies including 2 major window companies from national chains - Next provided the best options plus a low key sales cycle that was tailored to my schedule. I'm completely satisfied with Next windows and their entire installation process. The installation team was so professional and worked really hard. The entire installation was complete in a day and a half. I highly recommend their company. Thank you!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Door & Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys