Lead Source - This is the second project we have done with them, so we are repeat customers.
Originally found next door and windows on the internet. I was looking to have a few Windows done and a patio door repaired. After speaking with the salesman seeing the quality of their product and even though the price was more than I expected we decided to go ahead and have the windows done in the patio door replaced and I'm very glad we did. We also had them quote on the front door which we delayed at the time and decided this year to go ahead and have it installed. The quality of the product that was installed is unsurpassed in my opinion. I don't believe I could have bought a higher quality door. The beauty of this door has added an Elegance to the entry of my home that I never had before. The installation was flawless and the technician was a very personable and professional installer. The quality of the workmanship he did meets with the quality of the workmanship that went into the installation of the windows. In my opinion in dealing with many different contractors next door windows is one of the best contractors you're going to find it and I highly recommend using their products and their services for the installation I don't think you can find better.
Additional Comments - Next door windows may not be the least expensive company to supply and install Windows and Doors but I do not believe you will find better quality or I'm more professional installation crew around.
Areas Of Satisfaction - Great communication. Flexible meeting times. Excellent knowledge and presentation of product as well as advice to help us decide.
Areas Of Satisfaction - Great people, the company as a whole seems to run like a well oiled machine. Keep up the good work.
Areas Of Satisfaction - We are so pleased. From sales to installation this was a fantastic company. Our salesman was knowledgeable, polite and no pressure. Installation crew was courteous, clean and professional. Went the extra mile to help throughout. We came off a night mare experience with feldco and this company was miles and miles above. Already recommended them to our neighbor and will definitely use again!!
Very professional, I enjoyed visiting the showroom and being showed around the shop to see how they prepare the windows for instillation, and of course meeting those who run the show!
Areas Of Satisfaction - Professional, friendly, knowledgeable, quality of installation, installers are top notch and do a fantastic job, respectful of property in removing old windows/doors and cleaning up completely after installation of new. Have worked with the company for over 10 years and they've almost never disappointed.
Salesperson Performance - Bruce was very helpful and knowledgeable. A pleasure to deal with.
Installation Crew - Crew was right on time, pleasant, very efficient and extremely conscientious about protecting and cleaning the area around the installation.
I think they were great--absolutely great. They were awesome. I would definitely recommend them.I have already recommended them to friends.
Areas For Improvement - I don't think so. The process was super simple, from start to finish. They were constantly in contact, and constantly updating us on where they were at. From start to finish, it was a super simple process. From day one when we got the salesperson who went through the process with us, giving us ideas and being super patient in the interim while we were making a decision of buying a $10,000 door. If anything speaks to how satisfied we were, it is that we have other projects we need to get done, and we won't get other estimates. We'll go to them.
Areas Of Satisfaction - I would say they exceeded my expectations in helping with choices and offerings recommendations and stuff like that. Also, just basic information, because I don't know anything about doors. That definitely exceeded my expectations. The thing I was most impressed with was the emails stating, 'This is where we're at. You should expect that in two weeks'--and if wasn't two weeks, they'd let us know it would be a day more. The communication was good
From beginning to end they were very easy to work with. They provided a quality job well done.
Next Door & Window keep their word.
Everyone I met and interacted with was very professional and provided excellent service.
Salesperson Performance - Gave us great suggestions on window replacements. We love the picture windows and other suggestions he made. He is very knowledgeable and came to our house during the installation to make sure all was going well and we were happy with the windows and installation.
Additional Comments - We met with several companies before selecting Next Door and Window. After meeting with Roberto and other staff, including the owner we were convinced they were the right company for our project. They exceeded all our expectations. Great job by all.
Areas Of Satisfaction - Next Door & Window met or exceeded my expectations in regards to their customer service. Next Door & Window was an outstanding company to work with.
Lead Source - I heard about Next Door & Window from my neighbor.
Areas Of Satisfaction - lived up to our expectations of superior product quality and excellent craftmanship, and installation
I had excellent service from the beginning to completion. it is an excellent product and everyone is very nice.
Areas Of Satisfaction - The sales representative was fantastic. He showed me lots of product to make sure I had the right product for what I needed.
We have used Next Door & Window multiple times.
Areas Of Satisfaction - The process was exactly what we planned.
Lead Source - I am a repeat customer. We wanted to do windows and Next Door & Window was the first company I called. The first time we used them was about 6 or 7 years ago.
They were excellent. They are high quality and a first class company.
I thought that Next Door & Window did a professional installation and we like the products.
Areas Of Satisfaction - Our expectations were high and Next Door & Window met all of them.
Lead Source - We had purchased before from Next Door & Window. It got a bathroom window.
Additional Comments - The windows we wanted to replace were rotting at the bottom and would sometimes leak in heavy rains. Because we were going to Florida for the winter season, there wasn't time to order and install new windows before we left. Amer Khan came up with a solution for us by having our old windows taped and waterproofed from the outside at no extra charge. This prevented leaks while we were gone. When we returned in late April, Next Door and Window called and made an appointment to install our new Marvin windows the next week! The installers were very professional and did a fine job. We are very pleased and would use this company and Amer Khan again.
Areas Of Satisfaction - The salesman, Gary, was wonderful to work with. I spoke with him over a year ago and I saved his card. When we were ready to get new windows. I pulled his card our I gave him a call.
Areas Of Satisfaction - Almost everywhere. This is our second project with you all and we remain impressed with your work. We always recommend you to friends needing Doors and Windows because we know the job will be done right.
Additional Comments - Thank you so much for all of your help keeping our project moving forward. I know it can’t be easy to do this stuff during a pandemic. We appreciate the steps you took to keep it moving forward and to keep everyone healthy.
Additional Comments - My experience was amazing and I’m completely satisfied
Areas Of Satisfaction - Your Attention to detail and quick follow up on any/all of my questions is impressive!
Lead Source - We have used ND&W many times in the past
Areas Of Satisfaction - The installation was amazing. My guy was fantastic. Mine was a unique and tough job, but he made everything look great.
They did a very professional job and my house is warmer now.
Areas Of Satisfaction - They met or exceeded my expectations as they were on time, did what they said they would. The windows look great and there are no problems. My home is keeping heat inside better.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Door & Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys