About this company
Next Door & Window
# Next Door and Window is a family owned and operated window and door replacement company since 1947. We offer many different window brands such as Marvin Ultimate, Marvin Elevate, Infinity by Marvin, and Sunrise. Doors by Albany and Provia. We have thousands of options, colors, and styles to find the best window and door for your home and budget. All of our windows, doors, and trim are available pre-painted or stained for the ultimate hassle-free experience. Show more
# Next Door and Window is a family owned and operated window and door replacement company since 1947. We offer many different window brands such as Marvin Ultimate, Marvin Elevate, Infinity by Marvin, and Sunrise. Doors by Albany and Provia. We have thousands of options, colors, and styles to find the best window and door for your home and budget. All of our windows, doors, and trim are available pre-painted or stained for the ultimate hassle-free experience.
# Quality installation is key, so having quality installers is critical. We have company-trained, certified, and professional installers. Upon arriving at your home, you will feel confident that your project will be done professionally and safely by our skillful installers. Their attention to detail is why we have such a high satisfaction rate.
# When the work is complete, all you have to do is sit back and enjoy the new addition to your home. We have already cleaned up everything. We are confident that you will be happy with the results just ask our thousands of repeat and referred customers. We also received The Complaint Free Award from the Better Business Bureau and have thousands of thank you letters from our satisfied customers.
# Our business relationship does not end after the product is installed. We will be here when you need us. This has been our family tradition since 1947.
# We stand behind our product and installation. With all company-employed technicians and thirty trucks in the field, we are able to give prompt and dependable service. When it comes time to schedule a service call we give a precise appointment time and we will be there. We have expertise in all of the areas of window, entry, and sliding doors, so we will do everything within our means to make sure the service is complete. Hide
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Customer satisfaction
Of 8224 customers surveyed, 4901 respondedReviews 3548
Of 4901 respondents, 3548 left a reviewRecent reviews
Customer in Lemont, IL
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Installation Crew
Installation Crew - Fred our installer was great. Very experienced and knowledgeable. His work during installation was very well done.
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Eric C.
The installation was pretty quick, and the only problem I had was the spring door wasn't installed correctly. Overall, it was a good experience.
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Customer in Medinah, IL
They provided reliable, excellent work.
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Customer in Shorewood, IL
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Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded my expectations with everything from beginning to end. It all went smoothly.
Recognized Excellence
Recognized Excellence - I would like to recognize our salesman, Amer, as well as the lead installer, although I don't remember his name, for exceptional service.
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Customer in Naperville, IL
Windows arrived more or less when scheduled. The first installer crew arrived and were completely incompetent. Left on first day with one window partially installed and one window ripped out but nothing installed. Only storm window remained. Second crew arrived and installed two windows incorrectly. Third crew arrived and did an outstanding job, but it took them longer than originally advertised, mostly because they had to rip out the two windows that were incorrectly installed. One window frame was damaged and we reported it but there was NO communication about when that window would be fixed or that it was even recognized by the company. It was finally replaced. Windows are great quality but communication and installation needs work.
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Martin L.
They are quality windows for sure.
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Areas Of Satisfaction
Areas Of Satisfaction - The quality of the windows exceeded my expectations. Both of the rooms where I had the windows installed are several degrees warmer now. It is amazing. Like the master bath...it is warmer in there now. So we were obviously losing heat through the old windows. The new windows are well sealed. I was happy with their financing options, that allowed me to have the work done. The other companies I had checked required money up front, and I preferred the financing. The other guy wanted around $1000 up front, and then he could have gone out of business and I would have been out the money.
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Jennifer H.
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Installation Crew
Installation Crew - Our install crew was amazing. They were very communicative, did outstanding work and were extremely respectful of our home. They are all star employees of yours, we had a great experience with them and the care and pride in the quality of their work shows.
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Customer in Chicago, IL
Overall our experience was positive with the company. We had a series of windows replaced by them. There were huge delays obtaining the actual window inserts - we presumed due to supply problems from the pandemic. It was a good 6+ months before the window inserts arrived, and 8+ months before a replacement screen arrived. But once they arrived, the team quickly and quite efficiently installed them - without further delay. We did not shop around, and paid rather much - one should do some comparison shopping in such expensive items. We contracted this company as it was rated well on Angi’s list.
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Patty C.
Although the final product and installation were great, the journey to get there was very frustrating. For that reason, I would hesitate to recommend your company to a friend or neighbor.
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Customer in Darien, IL
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Areas Of Satisfaction
Areas Of Satisfaction - Salesperson was knowledgeable but not high pressure. We didn't feel like we were in a car dealership like some of the other companies we talked to. Also, we liked the Marvin window line we purchased and felt it was better than some of the other brands we reviewed. Finally, the installers were polite, efficient and did the job right the first time.
Additional Comments
Additional Comments - It appears the company is trying to do all the right things. Ultimately, the test is how they will handle any issues that arise in the future. We look for companies we can trust and do repeat business and refer others to them once we know three things: a) the product is high quality b) the price is fair and c) they do what they say they are going to do. If there is a problem, we want to know that it will be addressed without a hassle.
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Customer in Chicago, IL
I expected more reliability in terms of service and customer service. Making allowance for delays caused by pandemic, I was disappointed by the customer service process.
Customer in Des Plaines, IL
Everything in our contract isn’t complete and owner will not answer my emails. It’s been over 8 months since contract signed. They now have a breech in contract. Will need to address this issue.
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Bob H.
Purchased a front door was really happy with whole experience
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William D.
We contacted three companies for quotes, Next Door &Window was the most professional. We are happy with our choice of product and installation.
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Tim V.
Overall, a good experience. I would not hesitate to use them again. From start to finish, everyone was great to deal with and very communicative. I must have spoken with Jason over 25 times throughout the process and was always made to feel like a priority. The installers were two of the the hardest-working guys I've seen and left the work areas spotless at the end of each day.
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Gary N.
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Installation Quality
Installation Quality - The installers were really good and professional
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Bob J.
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Areas Of Satisfaction
Areas Of Satisfaction - They met my expectations in all areas.
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Customer in Naperville, IL
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Areas Of Satisfaction
Areas Of Satisfaction - The gentleman who installed our grids was great, and deserves accolades for going above and beyond.
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David S.
Quality products from quality people. They work hard to be sure you are satisfied.
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Gayle M.
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Additional Comments
Additional Comments - Everyone who worked on our project was professional and courteous.
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Billie T.
The sales people and installer were wonderful to deal with. They kept me informed throughout the process.
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Lead Source
Lead Source - John Williams on WGN
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Bonnie E.
Very happy with the quality and the installation. Installer cleaned up after installation.
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Bob L.
Everything from Bill S in sales helping me decide what windows were best for me to installation with Mike and his great detail in work. I plan on using them for any future work and will recommend them to my friends
Customer in Naperville, IL
Despite a delay in our order due to supply issues our doors were installed quickly once scheduled. We had extensive damage due to rot and necessary repairs were made so the doors were installed correctly. We have already had family and neighbors ask where we got our new doors from!
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Henry G.
The entire process was great from start to finish. Next Door and Window definitely exceeded or expectation!
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Salesperson Performance
Salesperson Performance - Lisa was very helpful in our selection process.
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