I would not recommend Neil Kelly. In fact, I would warn anybody interested in a remodel project to consider nearly any alternative. We have never had such a horrible experience as a customer of any company, let alone a company delivering a project with a multiple six-figure price tag. During the course of the multi-year project, we were often filled with frustration and disappointment at the poor communication, project management, and job quality. Our feedback and requests for improvements were met with hollow promises, which were nearly never fulfilled.

I have overall had a good experience with Neil Kelly. Amanda is a dream to work with and Katie is always willing to find a way to make things work

My experience with Neil Kelly throughout the design and remodel was very, very good. I especially want to call out Jamie Smugeresky for an exceptional and fun design process, and Don, the on-site leader, for smoothly managing the ups and downs of the construction process and going above and beyond when my husband's medical emergency arose during the pick-up process.

We've already recommended NK to a neighbor.

We've only used Neil Kelly's handyman services so far, and the individual that we dealt with, Jordan, was an exemplar of professionalism. He showed up on time, did the work at a high level of quality, and followed through with his work in a timely and professional manner. Everything has been top-notch with this company.

Remodeling is not for the faint of heart. While the results are highly desirable, the process can also be hugely disruptive. Incredibly pleased I chose Neil Kelly to partner with on my construction odyssey to update and polish my aging home.

From our first meeting to review my crazy wish list to the final walk-through to compile the punch list, I was treated with courtesy and respect. The design process was exactly that: a process – professionally and deftly managed by one of Neil Kelly’s design consultants. Style options and available materials were constantly being evaluated against my needs and budget until a satisfying solution was found. The buildout was performed skillfully, efficiently, and cheerfully. Never once did I feel ignored, overlooked, or uninformed. Whenever an issue arose – and there will be issues! – I was immediately apprised and solutions proposed.

Granted, I don’t miss the noise and mess from the front of my house being torn off, but the Neil Kelly crew was a joy to work with, and the final product spectacular.

We were very satisfied with the design process. Our designer, Jamie Smugeresky, was outstanding. We were less satisfied with project management. Significant communication and follow-through issues were very frustrating.

We had the best time designing the space and then seeing it come to fruition. Despite a challenging market, the entire project was only delayed by one week. They kept us in the loop every step of the way, and when we had questions they were right there. Even towards the end of the project we had a heating issue in our house that was concerning. Our PM Tony came out at 8am on the weekend to make sure it wasn't their work (it wasn't). And he STILL had it fixed for us by their partners. Truly above and beyond. I wouldn't hesitate to work with NK again, what a fun project.