Neil Kelly-Eugene has accomplished 3 big projects for me on 2 houses and were incredibly good at design, communication, and excellent results on all 3 projects. All personnel were delightful to deal with personally.

efficient, made good use of time. and did great job

There were several issues:
1) The term ‘handyman’ services a bit of a bait and switch, as once we got past the ‘planning’ stage, it seemed to become an official Neil Kelly project, where we had Aaron Land, Ashley Jackson, and a rotating crew of workers all involved. There was no handyman involved as advertised or marketed. We didn’t need a weekly ‘progress report’.

2) There were a lot of inefficiencies, for example, the person who does measurements should be the person doing the work. There were numerous times where Aaron came over to take measurements and pictures, but then the carpenter or whoever would not really know what he was thinking and would have to redo measurements. This led to some challenges with the door installations in particular. It also meant using up more of my time waiting at the house, etc.

3) I think we went through 3 ‘carpenters’ during our project, which meant no consistency, as well as more of a chance for something to go wrong or a miscommunication. I’m not sure if that’s normal for a Neil Kelly job, but it seemed like a lot of turnover to me.

4) Aaron was particularly bad at communicating. There were several instances where his email "didn’t work" or where he sent apologies for being delayed or not showing up. For example, he didn’t show to the final walk through, even though Ashley did (though she didn’t do the walk through as she was never really involved other than putting out the key box and retrieving it). I’ve outlined the times below where Aaron’s communication was not optimal.

Jan 30, emails didn’t ‘go’ out
Feb 7, again apology for delay in email
Feb 17, said he sent contract but never got it;
Feb 19, still no contract, apologized for delay
Apr 17, another email apparently lost to ‘ghost world’ he says
Apr 28, didn’t show to final walk through, no text or email, Ashley told me

In the end, we won’t recommend Neil Kelly to any of our friends and won’t be using your services again. The work done is fine, but it was poorly managed and extreme overkill for the project we needed. Given how much we paid, we expected better management and a smoother process. There seems to be a premium put on email/phone surveys at the end of the project, but we needed less of that and more actual work/consistency.

The quality and workmanship was impeccable! And the overall experience was actually fun!

The communication was OK, the implementation was plagued by too many mistakes (that were mostly caught by the homeowners, not the project manager) and redos. The end result as not as good as we had hoped.

Communication

Communication - The flow of communication was constant and professional. This was among the better elements of the project.

The carpenters made good recommendations and did a good job.

Aaron was very perfessi

Neil Kelly Construction is very professional, efficient, and has very skilled craftsmen working for them.

Lead Source

Lead Source - A neighbor referred me.

They do amazing work. They are great people.

We have contracted with Neil Kelly for several projects and would always recommend!

Excellent communication and workmanship, and pleasure to work with!

Parks McCants assisted me with a modest kitchen upgrade project that included the installation of a new range hood, new lighting, and the finish work (drywall and painting) associated with a skylight that a roofer installed. Parks was communicative, prompt, and polite. He was quickly able to put together an estimate, assist me in making some design decisions, assemble a team of contractors, and execute on the work. The contractors were also very polite, courteous, and professional. My wife and I are very happy with the final product. We would definitely work with Parks and Neil Kelly again on another remodel project.

Our project took longer than forecasted. This happened largely due to the main carpenter's absence. Further delays occurred because many flaws had to be pointed out by the client. We had the feeling that quality control rested with us. Some basic details were overlooked by Neil Kelly (building code requirements) appliance placement, and cabinet crown molding and trim that required repeated cosmetic adjustments were some of the challenges. The reputation exceeds the experience.

We weren't sure what to expect initially but Magda, with her vision and concept designs, soon convinced us to move forward with a major remodel we hadn't originally envisioned. We couldn't be happier with the end result.

The company did amazing work!

We are so very pleased with the results of the remodel ( kitchen, entry, pantry, family room). It fits how we live and brings us joy every day. Well done Stephanie, Aaron and your teams. We appreciate your work and care.

We are very happy that we chose Neil Kelly to take on our projects.

The attention to construction and craftmanship detail is impressive. They were very flexible working around our schedule since we were living and working in the house during the bathroom remodel.

Working with the team through out our remodel process was very positive. Magda, our design expert, was fabulous in helping putting things all together. Her eye for color and what works was what we needed.. Aaron and his crew kept us informed throughout the entire process so we knew what was coming up next. Our few changes that we came up with were met with a positive, yes that can be done, change to the original plan. All of the contractors that came for electrical, plumbing, painting and flooring were superb. Everyone that came to the house, whether a trade person, Neil-Kelly person or inspector greeted our little Yorkie, Pickle with a chuckle.

Chuck, who came out, was wonderful to deal with. He was so personable and caring, and took care of all of our needs. The person in the payment department was incredibly helpful, and I really appreciated that.

We had excellent service and are very satisfied.

Yes, but see additional, cautionary comments below.

You are given good professional advise on your project. When Quality workmanship is expected Neil Kelly meets your goals.
Project cost are provided and honored.
If project changes are requested by the client,
additional cost are discussed and written in to your contract. Clients will know cost of changes
requested.No surprises in final billing.

In general, working with Neil Kelly was a great experience. The design process in particular was much more pleasant than we expected, given that three strong-minded adults were collaborating to create a large family home. The construction process took longer (by a year) and cost more than we expected. The contractors and subcontractors made positive impressions on our neighbors, which was a real relief. We LOVE our new home, which transformed a ranch style, 1000 sf home from the 1950s, to a two-story, 3000 sf family home with so many special features. Good work, Neil Kelly!