Before the project was complete, I was already referring them to family and friends.
Areas Of Satisfaction - I had the best experience with them.
Areas Of Satisfaction - First the quality (workmanship) and secondly staying within budget. Both equally important and one should not be compromised for the other and they did a great job at balancing both.
Lead Source - My friend looked up 5 companies on line and gave me the list.
Areas Of Satisfaction - Danny Battle was an exceptional site manager. He was both helpful and supportive throughout the process. Hannah was also outstanding and showed me that she knew what she was doing. I am completely happy with my kitchen. I would recommend Murray Lampert to my friends.
Additional Comments - Could not be happier with the job that you did.
I thoroughly enjoyed working with everyone at Murray Lampert and would totally recommend them to friends and family.
MLDBR has a great team from top to bottom, and were a pleasure to work with.
We wholeheartedly recommend Murray Lampert Design & Build for any home remodeling needs. We bought our home 18 years ago and just made minor improvements since then, putting off til a later day all the things we wanted to do to make it more livable. Life with two active kids took over and delayed any renovation plans. Now, being empty nesters, the time finally arrived for us to take the big step and do what we’ve been dreaming of for years: remodel most of our house (including removing walls), going open-concept with a great new kitchen, moving a bathroom, a complete plumbing overhaul, and more.We started our conversation with Murray Lampert knowing they’d done beautiful work in the neighborhood for several friends, and knowing how much they valued their work and relationship with the Cantor family, owners of Murray Lampert. My husband and I met with Rachel Cantor, their Director of Design, and explained what we were hoping to achieve. She returned shortly with a realistic estimate that helped guide our conversation further. Doing our due diligence, we interviewed other construction companies but always came back to Murray Lampert. The detailed information we received, the warmth we felt from the Cantor family, their commitment to our satisfaction (and budget), countless recommendations from friends, their stellar reputation in the design community, combined with the reasonable price, sold us. From the beginning, we knew we were in good hands. Gregg Cantor provided great oversight of his team, always checking in and staying on top of what was happening with our project. The entire team took ownership of our happiness and care of our home and family. They took on managing an overwhelming process and schedule, leading us step by step and keeping us on target. Another Rachel (Bancroft) was our ML designer and she was amazing, providing terrific insight and putting up with constant questions and several changes. The 3D modeling was a fantastic tool, helping clarify the vision and projected outcome. Budget was important to us and the ML team kept us on target, with Lisa Cantor keeping the finances straight. Daily updates on the construction from Don our project manager kept us looped into what was happening. Communication is critical to any big project, and everyone on the ML team was an expert – responding promptly to any questions and keeping us constantly informed. Our beautiful project was finished on time and on budget.In the end, we’re so incredibly happy with our remodel! We feel like we live in a brand new home…modern, bright, and completely in line with all our dreams. And we’ve made some great new connections with the Murray Lampert family – we know who we’re calling if we start having any new ideas!
Why Us? - Reputation, recommendations, positive relationship
We were very happy with Murray Lampert. Things were on schedule and in budget. I felt like the project moved quickly.
From the management of Gregg Murray to the job sight foremen Cameron, they were all professional and courteous. Thank you for a "job well done"!Hugs,Dan and Leenie
Highly recommend them
Areas Of Satisfaction - Construction pointed out and completed details that enhanced the out come of the project
I have indeed recommended Murray Lampert Design, Build, Remodel to friends and acquaintances that are seeking an option for remodels.
Project Manager - Cameron was a very straight forward and attentive person! Always followed through and self initiating to address the project and its minor iterations!
Likely To Recommend - I have indeed recommended Murray Lampert Design, Build, Remodel to friends and acquaintances that are seeking an option for remodels.
Lead Source - Advertisement led me to research the firm and its experience and history. My inquiries were all very positive especially their working relationship with the permit agencies!
Why Us? - Their experience and relationship with the San Diego County Building/Permit division was essential to address our original house purchase in 1985 that we subsequently discovered had a garage conversion without a permit by the previous owners. Further, there was no statute of limitations to address the illegal conversion.
Areas For Improvement - None and exceeded our expectations in dealing with the US Bank funding program, thanks to Lisa Cantor! County Permitting became very difficult through no fault of Murray Lampert personnel and they were diligent in their persistence of permits!
Areas Of Satisfaction - We especially appreciated the handling of unexpected changes and additional work requirements. Additionally their prompt communications kept us thoroughly in the loop to avoid any confusion minimizing delays and reinforcing its efficiencies!
Additional Comments - Interestingly we became closer to a number of people that we never thought would become the case in a short term business relationship. We could not help feeling like we had joined with a family group committed to an excellent project and very personal service. They addressed our issues and anxieties with professionalism and diligence!
Why Us? - Michael responded to our online inquiry same day...on a Sunday! We were impressed with Murray Lampert's team approach...having the clients meet with the entire team prior to making a contract decision. We were also impressed that Gregg Cantor attended some of our meetings! We felt we could trust Murray Lampert to successfully achieve our vision and to respect our significant investment.
Areas Of Satisfaction - The team was very responsive to any questions or concerns we raised. We LOVED our project manager, Patti Atwell, because of her expertise and energetic personality. She kept us informed, kept things on track, and quickly addressed the few hiccups that happened along the way. We enjoyed working with Patti, Cameron, Rachel, Hope, Michael and Gregg. Our friends and family have been amazed with the transformation of our house.
Project Manager - 4 plus!
Areas Of Satisfaction - I was very satisfied overall. They cleaned up well, and Patti kept me informed.
My overall experience with Murray Lampert was good. Since this was our second time using Murray Lampert, I expected a little more. As with any remodel, issues will arise. I understand that. But it is how these isues are handled. I think the quality of our custom cabinets is very poor. LTD's (cabinet people) customer service is also poor. We are still having issues with our cabinets. So the question that comes up is...Will I use Murray Lampert again? The answer...If I have another project, I will definitely get a quote from Murray Lampert and compare it to at least two other companies. If I need some sort of cabinetry, I would not use LTD. Murray Lampert would have to use another cabinet company.
Why Us? - Because reputable San Diego company.
I have already done that.
Likely To Recommend - I have already done that.
Lead Source - My neighbor had a large expansion and he was very satisfied with it. I used to work closely with the Better Business Bureau and the president with them recommended them to me. He had some good things to say about them.
I can't say enough about about Murray Lampert Design, Build, Remodel. Gregg Cantor was attentive, innovative, professional and went the extra step to help us make our remodel and whole house make over happen. Steve Law was responsive, patient and smoothly addressed our concerns almost immediately upon notice. Frank Piermarini listened to wishes and desires during the design phase and proposed alternatives and/or made changes to the plans as necessary. Our dream house could not have happened without Murray Lampert.
Lead Source - Murray Lampert has a longstanding history of doing work and contributing to improving the overall quality of life in the local community. As a long time San Diego resident, I know that companies do not last long without a reputation of doing superior work and providing a high level of customer satisfaction. When we "took the big step" and decided to move forward with our construction project, I called Murray Lampert.
Areas Of Satisfaction - Murray Lampert and their construction team met or exceeded all of our expectations.
They were very easy to work with. There were a few problems that came up, but they handled them very well. We would definitely use them again.
Areas Of Satisfaction - I was most satisfied in terms of the contractors that came. We had a good experience with the electrician and the various other contractors.
Office Staff Responsiveness - They responded when I needed them.
Why Us? - I liked John and thought he understood what we wanted. Murray Lampert Design, Build, Remodel was also willing to work with our budget, which was no small feat.
Areas Of Satisfaction - It was a very easy process.
Areas Of Satisfaction - Communication was always at a high level and they allowed me to supply some items adn do some of the work to help keep my total costs within my budget.
Areas Of Satisfaction - Steve Law's expertise in all areas of managing the entire process and his timely response to any and all questions or concerns.
Murray Lampert helped us solve a lot of major problems we had at the house, such as issues with plumbing, electrical issues, coordinating with the city on the new water meter, as well as doing interior remodeling. We knew they would be very cost effective, provide quality work, and meet the challenges we had.
Why Us? - It was a bigger project with a lot of complications. and I wanted somebody with some experience with permits and hooking up a second water meter (a lot of it was major plumbing).
The experience I had with Murray Lampert was very positive. I would highly recommend this company to anyone that is interested in remodeling their home.
Why Us? - I chose Murray Lampert because of my neighbor's positive experience and it was good knowing the company has been in business for so long. Gregg made me feel good about the project and I was comfortable working with him. With Gregg, you know exactly what you are going to get. There were no insecurities whatsoever.
Areas Of Satisfaction - Communication and responsiveness. All calls & emails returned promptly, excellent referrals to trades outside the scope of the project, overall project coordination and status communication. The finished product quality is exceptional.
We have had two projects handled by Murray Lampert Design, Build, Remodel and could not be happier. The first project was a major kitchen and dining room overhaul that also involved new flooring and plumbing throughout the house. In addition to normal remodel woes there was also a mold exposure problem. They helped in every area and made sure that everything was handled properly assisting us with insurance and remediation issues. Our second project was a complete overhaul of our master bedroom and bath. Since we were so happy the first time, there was no question of us using them again. Once again they proved themselves and did a marvelous job. I highly recommend using Murray Lampert.
Why Us? - With Joe Nelson's expertise, Murray Lampert Design helpled us get back on track from a former construction problem. Murray Lampert created for us the kitchen of our dreams!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Murray Lampert Design, Build, Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys