The work quality and the relationship I had with the carpenters was wonderful.
Recognized Excellence - I would like to recognize Ivan and Colin as exceptional.
David was a very thorough project manager, communicating with me along the process. Our small remodel project was unique and David made several stops out to make sure all measurements and materials were the right ones for the job. He did a great deal of research to find us the right solution. Andy's craftmanship was excellent. The final project looks just like we hoped for. The refinishing of the kitchen cabinets was a challenge, but Murphy Bros paint staff made sure we were happy with the final product.
Scott and David both have great professional knowledge in remodels and dealing with insurance companies. I would just say they need to be a bit more organized in scheduling things and communicate with the people doing the work and the customer.
They did very professsional work.
We've hired contractors in the past to work on our home. This is the first time a contractor has exceeded our expectations.
Expertise - Mark Arntzen was fantastic! His attention to detail and willingness to get things done was outstanding. When he was at the house we knew that everything would run smoothly and the finished product would look great.
Overall Experience - Kasey Birch's ability to chat with us and develop a design that fit everything we wanted, and didn't know we wanted, was outstanding. We appreciated her expertise and willingness to share her opinion and wisdom with us.
Problem Resolution - Everyone that came to our house was goal driven to solve any issues that arose during our project.
Areas Of Satisfaction - Thank you for bringing our cabinet construction in-house to the Murphy team instead of delaying our project for three months. Having custom made cabinets was a huge upgrade to our project.
Recognized Excellence - Mark! Outstanding work and expertise. We can't say enough good things about his assistance with overseeing our project. Joey, the painter, for making our dry erase wall amazing and Jon for being so detailed about all of the hole patchwork and painting detailed work. Drew, for constantly listening to our concerns and making sure that items got added and taken care of on our punch list. Mark the plumber for patience with the plumbing challenges, having to work with other team member and for making sure we had the best solution to our plumbing challenges.
Additional Comments - Thank you! If we hire anyone for additional work at our home you will be at the top of our list!
From the start, Murphy Bros representatives were friendly and responsive to our needs. The carpenters were willing to interact and share their knowledge... and to incorporate our suggestions and needs as the construction project proceeded. The final result was excellent.
Areas Of Satisfaction - Representatives, project manager, and carpenters were easy to contact and immediately responsive to our questions and concerns. Interaction and communication was exceptional.
They exceeded our expectations in every aspect of our remodel. From the first meeting with designer, to the last day, every person involved was top notch. They were always respectful. They took their time, never rushed or pushed us, or tried to force us to do something. They were always kind and courteous. I would highly recommend them.
Areas Of Satisfaction - They exceed our expectations only because of what this was going to cost. They got us through it, and were willing to work with us, and tear things down in the beginning. We saw things that were needed, and they worked with us. They kept working with us at every phase of it. They exceeded our expectations with being so willing to work with us. Paul was wonderful with us. He knew it was hard for us, and he worked very closely to get it done and handled. He eased us into it, and made suggestions. It all turned out great. He was excellent! I couldn't ask for a better lead person. I would request him again.
Recognized Excellence - All of our crew had exceptional service. John and Matt were our two guys that worked with us mostly. Paul was our lead contractor. Those three couldn't have been better. They were the answer to our prayers with their integrity, professionalism, and humanness. They were warm to work with, answered questions, and took their time. As we watched, they would stop if we have any questions. They were very hard, meticulous workers. Their workmanship was excellent. We were afraid that they would not match the arches, and they did. They are beautiful. Everyone loves our kitchen. Big kudos to everyone that had a hand in this remodel.
Additional Comments - It has changed my view on how this works, and has put me more at ease in trusting people in my home. They eased that for me. They were wonderful! Our experience was top notch. It couldn't have gone better. They were on time, ahead of time, and they took a couple days off to take a breather. It worked out wonderfully.
Recognized Excellence - Our designer was very good helping us out on the build. She was professional and had very good ideas.
I have experience in the design and remodeling field and as a result I have high expectations. David Long immediately inspired my confidence and that confidence was subsequently justified by Scott Loso and all craftsmen that worked on my project.
It took about 5 months from contract signing to get on schedule which was longer than expected so have concerns recommending larger projects.
Areas Of Satisfaction - Everyone I interacted with was professional, knowledgeable, and respectful. They patiently responded to my calls and questons. I also appreciated how they coordinated the project to limit the number of days I stayed elsewhere.
Recognized Excellence - Scott Loso did a great job in working with my insurance company so that they paid majority of repair/project.
Be prepared as their cost is going to be in the top 25%.
Recognized Excellence - I would like to recognize Paul Brandt.
Additional Comments - I love my kitchen!
They we’re very quick to contact me after my inquiry. The deck was built within 4 months- start to finish, despite Covid being an issue. Very pleased we have time to enjoy it before winter sets in!
I have used them for a number of projects over the last 20 years and have always been 100% satisfied.
They listen well to your needs and make really good recommendations.
Worst contracting experience to date
The entire process was easy and without surprises. Our project manager Ben and carpenters Ryan and Ivan were great. They were respectful during COVID, they showed attentional to detail and quality craftsmanship. They followed our agreed upon timeline and budget. We couldn’t be happier with the final result. We would definitely recommend Murphy Bros.
They far exceeded our expectations about the possibilities for our space.
A neighbor referred me to Murphy Bros when I decided to do exactly what he had done a few years ago on his townhouse interior. Word of mouth is my absolute favorite way to find good companies/pros.
The reason for not giving a 5 star is that I can't measure any comparison and there was an issue with material selection.
Murphy Bros was great to work with from our first meeting. The project managers (Scott and David) kept our project on schedule even though there were many pandemic related delays. All of the subcontractors in our home were professional and courteous. Scott and David were easy to communicate with and kept us informed through the entire project. They were also very responsive to our questions and concerns. Our kitchen remodel well exceeded our expectations. We have already recommended Murphy Bros to several friends.
We've already recommended MB to several of our friends.
Areas Of Satisfaction - I was most satisfied with the communication and the quality of the work.
We are very happy with the end result of our kitchen, living room and laundry room.
Value - Cost is always an issue with these projects, but Theresa gave us pricing options and we were able to work with her on a final scope of work and cost that we were fine with. There were no added surprises or costs which were nice and I felt we got a fair price on change orders, which I appreciate.
Schedule - Due to the rules of the pandemic the schedule was frequently changed, workers changed and the project completion was extended to twice the time. Since stay at home orders & essential worker orders started at the same time as the start of our project, I can't blame Murphy Brothers for any delays, etc. They were great considering the crazy times.
Areas Of Satisfaction - Quality is A++++++. Everyone that came into our home was very mindful of the pandemic rules.
Areas Of Satisfaction - We appreciated the Buildertrend Ap. Pictures, messages, schedule changes were all updated as needed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Murphy Bros. Design | Build | Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys