At the end of the project the crew left a mess and I did not hear back from the staff. It took the manger two weeks to come inspect the roof after the job was completed.
The receptionist was wonderful.
I live in a community where many of us needed our roof done I contacted Molsbee and we decided to use him.We started out with 16 to 20 villas to be done and it grew to over 30.We were very happy with the project.
Sometimes in life if you live long enough you just get lucky. I recently got lucky when Molsbee Roofing completed my roofing project. You see, the entire roof had to be redone and it has been a journey finding a legitimate construction company with a solid record. You see, when I first bought my new home in Lake Worth, Florida, I was told to expect to replace the roof within three years. Well, that was supposedly good news. Unfortunately, after I purchased the home, I found it had to be done sooner. So I found a roofing contractor who I paid a $1000 down payment to but who for over a year never showed up giving one excuse after another. Then, as I said, I got lucky and along came Mark and his beautiful office manager Yailen from Moslbee Roofing – and life changed. Not just for me, but more than two dozen of my neighbors. These people are real professionals, kind, respectful, and understanding. Within a couple of weeks, I heard something different happening in the community – workers replacing roofs. Soon while sitting in my living room - workers were on my roof! Going outside to look, I could easily see it was being professionally done. The completed job passed all inspections saving me lots of insurance money and ended my worries. Also, there is something else I think should be mentioned – Molsbee Roofing crew took out time to spotlessly clean up the work area before leaving every day. I mean really cleaned up. I saw them go behind bushes for scraps of old roofing pieces, paper, anything they could find to make the area around the house look neat and clean. I didn’t expect to see this, but it happened. I would recommend this company any time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Molsbee Roofing Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys