Yes, we would recommend MRM because we feel confident that the company is capable of delivering projects with high construction quality and with strong project management skills to keep time and budget under control. We would however caution that the initial cost estimates during the design phase may underestimate the true project cost.
Model Remodel was on budget and on time. They created a beautiful, functional new living space. There were very few hiccups during the remodel and when issues arose they were very responsive to our concerns and found solutions that worked for us.
From start to project completion we were immensely pleased. Design-Creative, visionary and sensitive to our lifestyle. Construction-Professional, personable, painstakingly detailed and elegantly executed.
Areas Of Satisfaction - Project managers were amazingly committed, professional and expert, Sub-contractor selection was superb. Every person who came into our home as part of the project was professional, personable and immensely gracious.
Having your kitchen completely demolished & remodeled while you are living in the home is rough! Thank goodness we had such a professional, respectful & kind company on our project! Model Remodel did everything they could to make it a positive experience for us!
I was initially nervous to have any kind of extensive remodeling work done on our home. Everyone at MRM excelled in explaining the process and what to expect, and the quality of the work is impeccable.
Why Model Remodel - I get the impression that Model Remodel takes a long-term view of their projects and relationship with clients. I felt I could trust their recommendations, and really appreciated their work style, patience, and understanding of budget constraints etc. Everyone at MRM really went the extra mile to make for a good working relationship.
Additional Comments - I'd definitely recommend model remodel to friends and family.
Yes, with a couple of caveats.
Model Remodel was a great remodel contractor to work with for our kitchen remodel. We've previously worked with MRM for a bedroom remodel and window replacement project. They were able to maintain schedule of the project throughout, even with the severe supply chain issue. They were able to support adhoc changes due to late window and appliance deliveries, work with us throughout several scope changes, and were quick to respond to issues found during construction. I would highly recommend MRM for a remodeling project.
They provide excellent quality and communication, and I felt they really made every effort to keep things moving along and adhere to the schedule. I really appreciated those things, I knew I was going to pay a high price for them. But wow, I didn't imagine it could possibly get as high as it did. I'd strongly recommend MRM to somebody for whom cost is no issue, but I wouldn't recommend them to anybody who has a budget they need to stick to.
Overall, yes I would recommend MRM to a friend. Some of the challenges that we experienced during our remodel project were not of any fault of MRM.
Overall we were very satisfied with our project results. Throughout the process, MRM communicated in a timely and professional manner and was transparent about costs. As with any large projects, there were a few minor issues, but they were quickly resolved to our satisfaction.
Working with MRM was a pleasure. They ensured the remodel was the least disruptive as possible, with the highest quality work. I am extremely happy with the process and the results.
We are thrilled with the results of our Model Remodel attic renovation. They created a beautiful space with unique touches, and their work was high-quality throughout the process, from framing to finishes. Communication was great with weekly meetings and lots of emails. Ken, Jeremy, Steve, and Cat were all fantastic to work with. We will definitely work with Model Remodel again!
Areas Of Satisfaction - Again, with all of the COVID restrictions and starting up again after the lockdown, MRM quickly picked up where they had left off and did so safely and in a timely and efficient manner. The design of the space was also something that was beyond what we had expected. We were very amazed at what MRM was able to accomplish in the existing space.
Areas Of Satisfaction - I received prompt responses 100% of the time to any question / concern throughout the project. Great customer service.
I already recommend Model Remodel when anyone asks about doing home projects.
Scheduling - They created a realistic schedule and stuck to it so I knew exactly when everything was going to happen. Even amidst a pandemic, they were very communicative and got things wrapped up as quickly as they could.
Manage Costs - Yes! They always gave me a range of cost options to choose from and were upfront about new costs when I needed to add to the project along the way.
Construction Quality - Model Remodel went above and beyond in quality. Everything they did was just prefect and they have a very high level of attention to detail.
Communication - The communication was great. I really appreciated the weekly site meetings so I knew what was happening that week and what was coming up.
Areas For Improvement - None. I wish I could think of something. I was so worried about the whole remodel process after having a few bad experiences and Model Remodel made it so easy and the result is unbelievably amazing. I was actually sad when we finished because I wasn't going to have the daily interactions with them.
Areas Of Satisfaction - Everything! I had some bad experiences with past remodel projects so was worried about the process but Model Remodel made it easy and completely enjoyable. I really liked the Model Remodel team that was on site everyday (Rohn and Steve are the BEST). The team in the office was so kind, patient and smart. The most important part was that they were all empathetic and funny humans. It wasn't just a transactional project. Plus the quality of the work still blows me away every time I use my new kitchen.
This company was extremely helpful in guiding a 72 year old novice from start to finish through my 1950’s house remodeling, From start to finish they met with me, patiently explaining the process, offering choices and creating the space I had dreamed of while working as a tight knit team to pull it off.
Communication - This is where this company shines. Weekly meetings with the team of Project Manager and Financial Manager and myself, in person or Face Time, with an agenda and open to keeping me on the same page with them.
Areas Of Satisfaction - The team approach, and the responsiveness of the team was outstanding. I feel like my dream was honored and improved upon rather than them just building their idea of what was needed.
Additional Comments - The entire team is amazing. GREAT customer service.
We will highly and enthusiastically recommend Model Remodel to everyone we know who is looking for a top-notch contractor.
Design Process - Model Remodel provided expert design services and assisted us in the design process. They presented us with professional renderings and drawings that helped us visualize the final product. Their design team was incredibly skilled and creative.
Manage Costs - Absolutely. Model Remodel did a fine job of managing our costs within our target budget. Some items/areas came in higher than initially expected, and some came in under. They did a nice job of communicating with us in order to help explain these areas of cost differences.
Why Model Remodel - We got 3 bids for our project, and they landed in the middle in regards to cost. So, based on that, in addition to several positive referrals, we felt confident about their ability to deliver our project as stated. Also, their website does a fantastic job of showing beautifully completed projects, their staff is super professional, their office is sharp and organized (a reflection of their values, clearly), and the company is engaged in the local design-build community and has won many awards.
Additional Comments - Without reservation, we'd recommend using Model Remodel for any size design/build project. Overall professionalism, skilled work, and fantastic results are what you'll find when working with them.
I recommend Model Remodel every opportunity I can. We wanted a design/build firm to manage our process from beginning to end. They had creative solutions for our house and allowed us to view the space in a way we never could have imagined. They were on budget and completed our remodel on time. Communication was clear. We lived in our house for much of the remodel and we felt safe throughout the construction. Everyone from the project manager to the site supervisor to the contractors checked in our comfort and safety on a daily basis. All of the third-party contracts hired to complete work were extremely skilled. We have gotten many compliments on the carpentry work. It was relief working with a company so comfortable and fluent with the city of Seattle's permitting process. I enthusiastically recommend Model Remodel.
Manage Costs - They were 100% transparent with cost and kept us up to date with budget from week-to-week.
Areas Of Satisfaction - The design and project management were outstanding. Brilliant, creative problem-solving and very efficient and effective job management. Every aspect of the remodel was made easier because they proactively anticipated and solved problems.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Model Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys