Areas Of Satisfaction - I was most satisfied with their communication. The job was done quickly once they got on site.
Recognized Excellence - I would like to recognize Josh Fowler for his exceptional service.
Additional Comments - We purchased the extended warranty and we have great expectations for a long lasting shingled roof.
Areas For Improvement - They didn't fall short at all.
Areas Of Satisfaction - They did a good job and did it quickly. They also cleaned up after themselves very well.
Recognized Excellence - Douglas did a great job.
Areas Of Satisfaction - The price, the appearance of the roof, and overall quality.
Recognized Excellence - The co-owners wife was very good at setting everything up for us.
Additional Comments - I would recommend them to anyone they did a fine job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Midwest Roofing & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys