Except for one glitch with Mike Vokes, communication was excellent from start to finish. The project manager, Tim Rapp, was onsite the entire time. Crew worked hard in extreme heat. Everything was cleaned up and the worksite looked better than when they arrived.
When I contacted Whalen after the hail damage episode, I was greeted by very friendly Tiffany. I informed her that I would like someone to come and check my roof for damage. Shawn called me immediately and was very understanding when I told him that I had an insurance adjuster coming the next day to give an estimate on the damage. He wanted to be there at that time and was here to hear what the adjuster had to say and then relayed the information to me. I contracted with Shawn for Whalen to install a new roof. Tiffany kept me informed when the work would be completed. When they arrived, Kenny introduced himself to me and let me know that if I had any questions to contact him throughout the day. The crew arrived and had the job completed that day. They were all very courteous and cleaned everything up. I had a few extras that I wanted done and Kenny came the following day with several crew to complete. I would recommend and have recommended Whalen to others.
Your entire process is professional and thorough.
Mistakes happen, but how a company responds to them is a sign of integrity. I never had any doubts that my project would be completed properly.
Team was fast and got it done in a matter of hours.
My whole experience with Whalen Exteriors was outstanding from making the appointment with Tiffany for a estimate. Travis that came to measure and give the estimate. Chuck and his engineering experience for a special custom skylight. Mike our Project Manager was outstanding very helpful and knowledgeable about the job at hand. The crew worked like a well oiled machine some of the best I have seen.
on time did a great job
The customer service rep was very knowledgeable and followed up with all my requests. Follow through with other employees assisted me in providing the insurance company with pictures of the actual roof damage incurred by the recent hail storm.
The roofing crew assigned for our roof installation was very knowledgeable and completed the project to our complete satisfaction. All my interactions with your employees have been very positive.
Shawn stuck with us through a challenging insurance claim. His knowledge was paramount in getting our roof covered.
Our experience with Whalen Contracting was great. We highly recommend you.
We highly recommend Whalen Contracting.
Shawn and Tiffany were very understanding during the final billing receipt
We have a fairly large roof and Whalen completed in one day with a very large crew. Work was performed beyond expectations with a project manager on site the majority of the time (Mike). We had a number of Roofer options and thank goodness we went with Whalen.
I liked Michael F. Whalen Contracting personnel's professionalism, expertise, and ease to work with. They are local company that is doing a great job in the community.
The job was very professionally done from start to finish. All information was communicated appropriately, estimate documented completely, clean up was amazing! Very much appreciated the YouTube video of what to expect and also a photograph of the foreman and contact information.
My wife and I had a very positive experience from the moment we contacted them and throughout both projects.
I would highly recommend Whalen to do your roof! Fair price, meticulous work, thorough cleanup! Couldn't be happier with the entire experience!
Would definitely recommend Whalen! They made the whole process so easy. They kept me informed every step of the way. They did a great job!
You won’t be disappointed! Exceeded our expectations
It was very well done. I didn't even know they were here. They did a fantastic job!
Terrific company! Work is excellent, everything was completed as planned in a timely fashion. They did a very good job of cleaning up also.
During every phase, inspection, planning, installation, and follow up, the staff was exceptional. Mike Mcguire was a super project manager. He touched base frequently and was available to answer any questions.
Michael F. Whalen Contracting was on time, friendly, and provided quality work.
They worked quickly and efficiently!
Super fast response times, excellent customer service, impeccable job site practices and clean up, amazing crew.
They did a great job.
I needed a roof replacement with repair to prior damage and additional ventilation for the attic. Whalen Exteriors did a fantastic job from start to finish, including answering all of my questions and providing detailed information on the products they use as well as the installation process. The work crew was very professional, showed up on time and worked from dawn to dusk on a very cold February day. The clean-up was extremely thorough, and they were respectful of my property. I have not found one stray nail. As for the price, the quality of workmanship, customer service and overall experience dealing with this company was worth every dollar of the very fair estimate they gave me.
Great work and finished on time
Crew came when they said they would. Worked constantly and efficiently. Answered any questions I had. When my roof was finished, they cleaned up anything that was in my yard. You would never have known they were here unless you physically saw the crew working. No mess left behind.
Getting a new roof is a major undertaking and there are often scary stories about untrustworthy contractors, I am happy to say our roof was finished and done on time.
They were extremely responsive and professional. They did the work on schedule and left the work site immaculate. Very pleased!
From my first interaction with Mike, and follow-up conversations i had with him I felt comfortable enough with choosing Whalen Exteriors to replace my roof. For the record i had 4 proposals on my desk and just felt they were the right company for me to work with. As far as the instal team, they were from what I saw, highly well versed in tear-off, installation and clean up of job site. they were in my opinion the neatest roofing crew i've watched. All subsequent interactions with Mike, Chuck, Manny, Tiiffany and Shawn have been great. I thank them all for a job well done, and hope they know that I will always recommend Whalen Exteriors to my friends, family and neighbors. Thank you. b