Areas Of Satisfaction

Areas Of Satisfaction - Merrick Design & Build exceeded my expectations with their craftsmanship, daily cleanup, overall quality of the work, and professionalism of the work teams.

Additional Comments

Additional Comments - We love the finished work. It turned out great. I highly recommend them!

Unfortunately, we are actively discouraging friends to use Merrick. Our entire experience was negative and quite painful. The only thing that saved the final project from looking absolutely terrible was the technical expertise by a home owner who formally worked as an architect, having the ability to step in and course correct. On multiple occasions during both the design and construction process, we had to tell Merrick we were not being listened to, and that our feedback was not being incorporated. Part of the design was changed without our consent, seemingly because the financial manager decided it would be too expensive to insure the construction, despite the fact that the design was agreed upon and signed off by both parties. Other times, we felt like the firm was trying to justify poor construction and poor materials as “normal" and then trying to gaslight us when we requested a fix. What’s not normal is being so kept out of the loop by poor communication that we had to tell the firm twice to cease and desist on the construction, until we know what’s happening. What’s not normal is having to explain to them that their installation looks like it was done with used materials, and that it made us embarrassed to show our house to friends and family. To top it all off, we learned from a new next door neighbor that they sued Merrick for poor construction in his previous condo, confirming that our case was not isolated. For all these reasons, we will not be recommending Merrick and will actively discourage anyone from utilizing them.

So far, the process has been thorough, professional and easy.

So far, so good!

The Merrick team did a great job of understanding our needs and executing on them. They adapted well, and we couldn’t be happier with the final results. Everyone we dealt with was professional, personable, and committed to making us happy with our renovation.

Overall very good experience. The direct involvement of David Merrick ensures quality and customer satisfaction

We have worked with Merrick on a kitchen redesign and what ended up being a massive repair project due to water damage. The company managed both projects extremely well and delivered quality work at a fair price. They were always clear about what was needed and avoided shortcuts —- they did what needed to be done. Highly recommend Merrick Design and Build for any home improvement project.

Merrick is a small, family owned firm that acts with integrity. The design component was very well done and the permitting knowledge was solid. However, this job had challenges related to the pandemic which affected labor and supply availability, but also issues beyond that that Merrick needed to address and resolve earlier. There were numerous challenges related to proper site supervision and the difficulty once a project manager left and the existing staff did not seem to have the resources to keep the job moving forward. The punch list and the completion of the job were significantly delayed. The budget was adhered to, with any changes discussed and explained. Overall quality of product was quite good, but process and site supervision need improvement.

Merrick Design and Build has been our exclusive contractor for 25+ years. I wouldn’t trust anyone else to be able to complete the work on time and within budget.

Areas Of Satisfaction

Areas Of Satisfaction - I felt that they handled the project very professionally and were understanding. Mr. Merrick himself worked with me to help me understand the permitting process and spend a lot of time with me to get me through the process.

Additional Comments

Additional Comments - I would be happy to act as a reference for potential customers.

wonderful to have two new rooms completely redone - Merrick was especially careful about working in home during pandemic

We love the beautiful kitchen and it was a pleasure working with them. The end result exceeded our expectations.