I couldn't be happier with the quality and the looks of the roof. If I could give them ten stars, I'd do that. They did a real high-quality job all around, I am totally satisfied.
Initial Appointment Contact - They did everything perfectly, I'm very satisfied with how everything was handled.
Improvement Suggestion - I don't have any suggestions for improvement at all. From start to finish, it was totally professional.
Areas Of Satisfaction - I did my homework, and McCarthy wasn't the first one I contacted. Based on the online references, they were the ones I chose to go with. I knew it was going to be good from the get go.
Recognized Excellence - Everybody I dealt with, from Tim to the installation crew, couldn't have been more professional. If I had any questions, they were answered promptly.
Additional Comments - My wife was skeptical. When Tim came out and laid everything out for us, my wife was the one who decided to go forward with the installation. Any problems they had, they came and talked to me about it first before doing anything. They were very professional and did an extremely good job.
No, thank you.
Areas Of Satisfaction - They met or exceeded my expectations with the installation. It was outstanding!
Recognized Excellence - I would like to recognizeTim for his exceptional service. All the guys on the staff were great!
Improvement Suggestion - The process was expensive, but with that came great communication and great craftsmanship. No notes about improvement.
Areas Of Satisfaction - In the process, I learned a lot about metal roofing, and I think that helped settle any of my cost worries
Recognized Excellence - All of my points of contact were top tier.
Very good experience providing materials and knowledge for my DIY metal shingle project
Crew showed up when they said they would. Worked well together throughout the day. Foreman was always willing to take time to speak with me.
Areas Of Satisfaction - They installed a beautiful product and kept us well-informed throughout the process. The work took fewer days than we’d anticipated. The whole process, from meeting with Tim to the final walk through with Dave, was executed professionally.
Recognized Excellence - Dave, the team leader, was wonderful. I appreciated how he took the time to explain anything that came up; he and his crew were professional and did excellent work while keeping our home’s exterior tidy.
Initial installation completed as promised and additional follow-up was very meticulous. Price as agreed and very happy with the result.
Attic Examination 1 - Tim certainly did a very detailed examination of the old roof and explained everything in great detail.
Areas Of Satisfaction - Roof actually looked better than I expected -- and I expected it to look great. Tim is a perfectionist. Follow-up and correction of minor issues (that I didn't even know existed) was amazing -- and the follow-up process was painless.
Current Referrals - I have already recommended McCarthy Metal Roofing to a friend on the island.
Additional Comments - Very pleased with the results. Would absolutely consider McCarthy Metal Roofing should I need a new roof on any of my properties in the future.
Areas Of Satisfaction - They exceeded my expectations with their workmanship. They strive to go above and beyond. Even when they missed an initial problem with the roof, they immediately brought it to my attention and gave a lower cost. I was very appreciative of that.
Wonderful company! Tim was so knowledgeable about the product and process. We were given accurate estimates of time and cost. The crew was very nice and cleaned the work area at the end of each day. Dave, the project manager, was careful to explain the work as it progressed and went above and beyond to repair squirrel damages. He released his crew for another job and did the final day’s work on his own. This company truly felt like family and we are definitely recommending them to others.
The service was fantastic. The roof looks better than I expected.
Areas Of Satisfaction - The install process, the company's professionalism, and the initial meeting with the salesperson all exceeded my expectations.
Recognized Excellence - David and his assistant were great.
Additional Comments - They exceeded my expectations. The care they took of my home and how they explained each step gave me confidence in what was going on. My expectations were blown away. It was a very rewarding process.
The client-company communication was very well organized in both time and substance, courteous and effective.
I was at all times very well informed about the roofing process. Clear, concise, helpful information was supplied to me about what the condition of my house and roof were prior to the installation of the new roof, as well as
about different roof options. This guidance helped me make an informed decision.
The team installing the new roof worked
very efficiently. They documented the procedure to follow very effectively.
They were very courteous and
left me a gorgeous, solid roof inside and out.
Excellent documentation was provided about the life of the roof and the warranty.
They are an outstanding company to work with. They are professional, thorough, neat and clean, timely, and simply great to work with. I highly recommend them to anyone considering a new roof.
Areas For Improvement - None -- they actually exceeded my expectations, including checking the roof after the job was finished.
Additional Comments - There are lots of roofers out there, but this group is high above the rest of them. They did a great job, and respected my home and property. The after job clean up was excellent, and they did the work on time and on schedule.
Excellent company Excellent Crew
David and his crew were very prompt each morning at the job site and were approachable and friendly. Their rough estimate for the timeline for the project was very accurate (and actually slightly ahead of schedule due to some milder than expected weather). Additional damage issues not covered by the initial estimate (and given the age of the home, these were not unexpected by either me or the work crew) were photographically documented and provided in a separate estimate. And above all, the new roof looks great.
Areas Of Satisfaction - The communication on the status of the project was prompt and kept me reassured that things were moving smoothly.
Areas Of Satisfaction - The daily clean up was appreciated, and the final outcome- BEAUTIFUL!
Recognized Excellence - Angel was there every single day, early! and ready to work. David was very diplomatic, respectful, and quick to address and resolve any concerns we had.
Tim was head and shoulders the most informed roofing rep we spoke to, and also far more interested in what made sense for US. He and his team were completely trustworthy, communicated well, and did a wonderful job of de-fusing areas of potential concern. The installation took a bit of time, but was never disruptive. We are thrilled with our new roof!
Areas Of Satisfaction - Quality of the materials and workmanship; knowledge of the whole crew about roof issues
Additional Comments - Thank you so much for listening to our rants, then coming up with a fine resolution.
Tim is an exceptional salesman! He had answers to every question and had product demonstration to back it up. The system he showed me impressed me more than anything else that I'd seen or researched. The team installing my roof was friendly, courteous and above all, meticulous. They took their time and cleaned up thoroughly. I would recommend McCarthy Metal roofing and Classic Metal Roofing to anyone.
We dealt directly with Tim and he made sure the things not completely to our liking were fixed.
Areas Of Satisfaction - I was happy with how quickly they finished the job.
Recognized Excellence - The entire team has been outstanding.
When we received a prompt response to our request, we did not know exactly what we were getting into. Getting a metal roof was a very difficult decision. With Tim's presentation and information, he made everything understandable and easy for us in our decision process. Everything McCarthy Metal Roofing said they were going to do, they did just that. The installers were great, knowledgeable, honest, and reliable. Also, they were very professional, hardworking, customer focused and a great job well done. Their time was adhered to and the cleanup was excellent. We are completely satisfied with our roof and recommend McCarthy Metal Roofing to those who would like to have a metal roof. This was a great move to have gone with McCarthy Metal Roofing.
Areas For Improvement - None...met all expectations
Areas Of Satisfaction - From beginning to the end. Quality work and workers
Tim McCarthy was very knowledge about all of the metal roofing options he offered. He was able to explain pros and cons for each option and help me find the best option for my home. The quality of the product and installaton was far superior to any other metal roof installations I have seen thru out my local area.
Recognized Excellence - Tim McCarthy impressed me during our scheduled appointment. It was clear from our interaction that McCarthy Metal Roofing was the way for me to go.
McCarthy Metal Roofing is one of the best if not the best construction industry business we have dealt with. Everything was professional and properly done.
Areas Of Satisfaction - Workmanship was that of a craftsman
Recognized Excellence - I would like to recognize the installation crew and Charles for their exceptional service.
Recognized Excellence - Yes, please let Mike Worth and crew know that we appreciate all their hard work and a job well done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCarthy Metal Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys