We were told several times a large part of expense was the 2x life warranty, come to find out after reading the small print of the BCI warranty that it must be transferred to the new owner within two years of purchase.

Some people we know dont have the money for this.

Mad City explained things well and when they had to reschedule last minute they sent us a gift card to make up for it. The Shower turned out really nice.

They are friendly, courteous and respectful. They do a great job of cleaning up after the job is complete. I am very happy with the workmanship. The product is exactly what I expected.

Extremely detailed oriented… which means my preferences were always a priority. This also means, the installation was done in an exacting manner. All the details meticulously addressed.

The quality of materials and workmanship are fanulous

Courteous; tidy; approachable

Professionals at all levels and beautiful work.

Mad city has been great from the start! Friendly personable and easy to talk to staff! Would highly recommend them for bath shower or windows!

We were told by the representative that came to our home that Mad City did not sub-contract work but rather they did everything from sales, to building the window, to installation and care. They were highly trained and met the highest standards. We watched videos during is presentation that stated the same thing. Everyone we talked to prior to the window installation was a Mad City employee. Then when the gentleman showed up to install the window he was a sub-contracted worker. He left the window looking terrible with framework pieces that were over a quarter inches off. He used a filler that showed and did not stain the areas of the frame where other pieces of the old window used to be. Sure we had a new window and it worked great. But it looked terrible! He clearly was not invested in the company and only wanted to get the job done. When we asked about the mismatch and the raw wood showing he said, "Go out and get a stain marker from Lowe's and match it up. That's all I would do anyway." We paid for a window to be put in that worked well, was energy efficient and looked aesthetically pleasing. That's not what we got. We had to call several times to before someone was sent out to fix the window. It looks much better now, but we will never use this company again because work was sub-contracted out.

Quality of work and professional, polite and friendly employees.

I already have been showing off my install and recommending MC to friends

Installer was here when he said he would be. Kept me informed of what he would do.

Good quality product, professional installation.

The people were great to work with and did an awesome job

Service all the way through installation is awesome!

It was a great experience from start to finish!

Would highly recommend!

Wrong. Size window and the big 96 inch window is not heavy duty enough . And missing a spring on the screen

Product is wonderful. We love the shower. The installer was excellent ,as well as the plumber. Micah knew what he was doing and the install went smoothly . Also everything was cleaned up when they left. We have shown off the shower to several people and they are amazed at how beautiful it is. We had the ceiling in the shower lined with the same acrylic and it makes the shower even more attractive and we won’t have to worry about mold or mildew on the ceiling of shower. Of course the function of the shower head, grab bars and 4 corner shelves are much appreciated . We will and have already recommended Mad City to others for shower replacement. We love it,,

Very satisfied with the work!!

A little more notice when the windows were ready would have been nice.

Friendly, helpful and the result is beautiful.

Still waiting fir leaky window to be fixed

Very quick from ordering to installation

They covered everything in bedroom with plastic so the dust could not fall on the bed . They laid plastic down so carpet didn't get dirty

From the sale to the install, everything was explained very well. The windows appear to be very quality, the financing options were nice, the installers were efficient and cleaned up after themselves.

Overall experience was good. Happy with finished product

Installers were very friendly and helpful with my questions and very clean. Everything was cleaned up perfectly. No complaints whatsoever.

The quality of the windows and the installation are top noch

Installer did nice work & cleaned up totally behind himself

They did a very professional job.

We are still having problems with the windows that require a technician to come out to our house more than 6 months after the initial installation. The poor initial installation has led to further problems and has impacted the quality of the windows.

The professionalism of the entire team from scheduling a time to meet with sales clear through the installment was top notch! The double warranty is also a huge bonus.

The installation team, led by Phil was very attentive to detail, very receptive to customer input, very efficient and very professional!! I would hire any if the install team members to do additional work around my house in a hot minute!! Thank you! 😊

The installation went smoothly

Very experienced and customer friendly.

I love the overall look.

The workmanship was great ! The windows are really nice and well built!

The 1 day install

Very quick install, great product

Excellent product. Installation was well done and one time.

The great service from the sales representative down to the installers .

They were prompt, friendly, good workers, explained everything well, and did a wonderful job. My patio door is beautiful.

Excellent service and clean up

If someone asks about Mad City I would recommend but it is quite expensive.

They are very expensive but the quality is good and the people are easy to work with.

The overall process was great and the sales person was not pushy at all and straight forward with us! The installation person was great to deal with and answered all questions and explained care going forward! We would highly recommend mad city for your next bathroom project!

yes they did a very nice job, cleaned things up and the handicap shower looks very nice

Quality speaks for itself