The guy was professional and did a nice job.
The scheduling is awesome. The turnaround time is really fast. They came on time and the person that came out was very knowledgeable and thorough and very helpful. I had a lot of questions and she answered all of them. Then I actually had to call her back the next day and she was responsive. It was everything I wanted out of a company, because I had multiple estimates for this job.
I thought the individuls who setup were very knowledgable when we talked about what different things we wanted included in the shower.
If anybody asked, I would sing their praises!
Additional Comments - Just that it was fantastic!
Additional Comments - Looks like a high end hotel suite bathroom. Great job. I would do this again. Dan.
I was very pleased with the people and the product.
They were very efficient and pleasant to work with. They did a good job and cleaned up after themselves. I am very satisfied.
The salesperson and I talked about doing some extra work. We bought the handlebars and two lights. They haven't installed those items and I haven't heard back from them. It wasn't in the contract but the salesperson said they could do it. I hired an electrician to install the few items Luxury's owner said he wouldn't.
I am happy with the job. It looks really good.
Luxury Bath did a good job at the initial meeting clearly explaining available options and pricing. The representative was very professional, friendly, and engaging. Their pricing is competitive in the industry. The person who measured the job was professional, knowledgeable and polite. The installer was knowledgeable, friendly and installation was completed in less than one day with no issues.
Recognized Excellence - The installer Mahadi
We were very pleased with the work. The shower is excellent. Everything looks fine. We would highly recommend them and their service.
Personally, I would not recommend them.
Very pleased with the completed shower conversion. First class workmanship and superior material.
Recognized Excellence - The installation person was efficient and meticulous.
Outstanding in every way. I could not be more satisfied.
Recognized Excellence - The young man (a former Marine} who installed the shower was courteous. diligent, and efficient. He worked for about 14 hours straight and did a fine job.
The workmanship was very good, and the work was accomplished within the specified time period. We're happy with everything.
The installers that came out were very courteous, prompt and professional.
Recognized Excellence - Joe, and the two installers were all fantastic to work with.
Recognized Excellence - I would like to recognize the installer Mahadi. He did the entire job by himself and he was exceptional.
Areas For Improvement - They didn't fall short, they did exactly what they said and it was a nice job, well done.
Areas Of Satisfaction - I was most satisfied with the ability that they could do it in one day and there was little disruption around my house.
Areas Of Satisfaction - The service and all was satisfying.
I would. As a matter of fact, when Homer was getting ready to leave here, he had an appointment at another place. He told me the address and he actually had the other person's name there. It's a small world because she was actually a dear friend of mine. I haven't talked to her for a while. My mom passed back in November and she was one of the ones that spoke at her funeral and all and is just a dear friend at the church where my mother belonged to. I imagine she was getting something done because her husband's health was declining and I thought that was a coincidence. I do want to talk with her sometime and see how she made out with hers'.
Quality Of Materials - It couldn't have matched my floor better. Everyone has been talking about that. I guess it's been about three years ago, I had a new floor put in there and that sandalwood just went right with that.
Areas Of Satisfaction - Overall, it was pretty easy and straightforward. In repairing this other issue, the guy I talked to was helpful about making sure it was corrected.
Recognized Excellence - I would like to recognize Joe for his exceptional service. He was very professional and he answered my calls right away.
Areas Of Satisfaction - I was most satisfied with the installation. It was fast.
Current Referrals - I actually already recommended a customer and they have already completed their work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Renken Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys