So far there are no leaves or pine needles.
Areas Of Satisfaction - I was satisfied with the outcome.
The men who installed it were very efficient, pleasant, professional and they completed the job very quickly.
Process Improvement - Everything was done smoothly and quickly so not for us!
Areas Of Satisfaction - I was satisfied with the whole experience and we are just sorry we didn't do it sooner.
Areas Of Satisfaction - I am glad I will never have to go up on the ladder again.
So far we're very satisfied, but we haven't had much rain yet.
Areas Of Satisfaction - I am most satisfied that my husband won't have to climb up and clean the gutters.
Areas Of Satisfaction - I was satisfied with everything that they did!
Areas Of Satisfaction - They were very timely, efficient, and so far we've been satisfied.
Areas Of Satisfaction - I am most satisfied with the quality of the product and that they are performing as expected.
Areas Of Satisfaction - I was most satisfied with the quality of the product and when they came back to fix a problem.
Areas Of Satisfaction - I was most satisfied with the installation.
Mr. Justin Springer was very knowledgeable, prompt and professional. We felt comfortable working with him and he seemed trustworthy. He informed us on what to expect through installation and anticipated our questions. The installers delivered quality work. We also liked that Leaf Guard supports military veterans (as my wife and I are both retired USAF) by offering discount. We are confident that our new gutter system will last for many, many years..
Process Improvement - We are completely satisfied!
Areas Of Satisfaction - Meeting and working with a highly qualified staff--great soft skills. While technical/hard skill are a must, we were most satisfied with people who focus on quality customer service! Customer service is "not dead".
Areas Of Satisfaction - I was most satisfied with the salesman, he was honest, had a great approach, and he totally sold it. I really appreciated how honest, and knowledgeable he was.
Areas Of Satisfaction - I was most satisfied with LeafGuard because of the salesman. he was very knowledgeable.
Job well done.
Areas Of Satisfaction - I am most satisfied with their presentation, the installation, and the delivery of their product.
Top Quality Product! However, If you make a last minute color change, there is a significant surcharge.
Areas Of Satisfaction - The installation was great.
Areas Of Satisfaction - I was most satisfied with the sales and production.
Areas Of Satisfaction - The end product looks really nice.
Areas Of Satisfaction - I think the overall experience was great. We had no complaints with anything. They were very polite and knew what they were doing. The salesman was very good and did an excellent job. I hadn't planned on buying!
Areas Of Satisfaction - I was most satisfied with the installation crew. The installation was good and there weren't any problems.
Areas Of Satisfaction - I am most satisfied with the scheduling and timeliness of the project.
The installers were very professional and did a great job of cleaning up. They did a great job installing the new gutters. I like how the installers work for LeafGuard. The LeafGuard gutters work great during a very heavy down pour.
Areas Of Satisfaction - I was most satisfied with LeafGuard because of the initial sales meeting with Oscar. He did a great job explaining how the product works. He was very knowledgeable and answered all of my questions.
My only negative statement about the company would be that of the three people on the crew there was one who should have been supervised a little bit more as to what he was doing.
Our experience with LeafGuard couldn't have been better. The ads certainly promote the company but the actual experience with them was wonderful.
Areas Of Satisfaction - They explained everything thoroughly. We knew exactly what would be happening and the results were even better than we expected.
Problem Resolution - I have not had any problems so far.
Areas Of Satisfaction - I was most satisfied with Martin Buckingham and the installation crew. They were all very professional and did a good job.
Areas Of Satisfaction - It was quick and efficient.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of LeafGuard of MD & N. VA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys