Noa from LA Decks was very easy to work with. She communicated with me well throughout the process and I was very pleased with the workmanship of LA Decks employees. Our new deck looks amazing! Thank You LA Decks!
The professionalism, quality of workmanship, outstanding communications and quality of materials was more than I imagined. The work site was cleaner than when the work began!! Would definitely recommend.
We are very happy with our deck. All issues were resolved to our satisfaction. I would highly recommend LA Decks.
Overall I felt like LA Decks did a good job with my deck. Some of the expectations I had were not met, but I think LA Decks is probably one of the better and more reliable contractors that I have worked with over the years. For the price, I thought that the fit and finish could be a bit tighter, but any concerns or issues that I mentioned they did address - just had to be a bit patient and persistent with checking in with them.
Some minor things like paint/stain of deck railing that were offered by the sales rep. as included in the price, later had to be added to the contract cost when that offer was rejected by the corporate manager. Sales rep. responsible for collecting payment and corporate were not in synch about which payment milestones had been met or how much payment had been collected. In the end, the build quality, build process, project schedule were all very satisfactory.
Pricing was good, work was great and they went the extra mile on the planter we requested.
Top of the mark. They did a really great job.
We had been debating replacing our deck for the last year and a half. We originally asked a couple of deck builders to come out to provide an estimate and LA Decks was one. Noa came out and provided the different options, etc. we ultimately decided to hold off. Fast forward a year later and we wanted to move forward. Again we reached out to 3 deck builders and ultimately chose LA Decks. And the experience was wonderful from beginning to end.1) Cost: to begin with, they were priced much more competitively than the other two. Not only in absolute terms but also given the fact that they were going to completely redo the sub-structure below the deck. The others quoted a higher price but noted that it assumed they would not need to do much work below the deck. I highlighted this to LA Decks and they said that they prefer to be conservative and that if the structure below is ok, they will credit me. And sure enough, it is exactly what they did.2) Professional: Noa, Victor and their team of workers were incredibly professional and patient. I always had a pleasant experience interacting with them. Even when I asked them to come out a second time to bid again for the project, Noa took the time to mention two other deck companies that do a great job (one of which I happened to be speaking to as well) if I was looking for multiple bids. That tells me they are all about the customer and confident about their own product. I interacted with all the workers that came on site, and they were very courteous, neat and nice. Even when there was one minor mishap, the response by LA Decks was great.3) Finished Product: my wife and I are very happy with the deck we chose (with Noa's help). The lines are clean, the gaps are consistent, framing around the pool is a great touch, etc. and most importantly, I feel that I can reach out to them with any issues or asks that may arise in the future concerning the deck and they would accommodate as best they can.Obviously, I highly recommend LA Decks after this experience. Always good to do your diligence, but I would be very surprised if you didn't end up moving forward with Noa and Victor.
They were definitely helpful throughout the entire process. They communicated the whole time well. Through the entire thing, they never kept us in the dark. They kept us in the loop with everything, and they were very helpful with everything.
LA Decks has changed the quality of our home life with a beautiful deck! Noa was always available to help us design the perfect layout of the deck and any questions or changes we had during the entire process. The team showed up daily, kept my property clean and their work area organized. They finished the job in a reasonable amount of time and even came back weeks later to check on the deck.
LA Decks crew where perfect from start to finish!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of LA Decks as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys