KTM Properties did an excellent job. They were on time, prompt and everything was clean when they left.
Very satisfied customer.
We were in need of a new roof last year and after reviewing several quotes, we decided to go with KTM. Our house has older vinyl and they were able to carefully remove and reinstall several pieces to upgrade our flashing. Overall, it was a smooth process from start to finish and the roof looks great.
Flash-forward to early 2022 and we noticed some water entering the house around a chimney. Ironically, this is where we went from satisfied to very satisfied customers.
Despite it being months later, KTM was extremely responsive and came back out in the sleet and wind to re-flash the chimney. A second storm a couple weeks later brought more water into the house. KTM came out again to inspect and added weather-proofing to the chimney’s joints, higher than normally required, but in the hopes of solving the problem. Unfortunately, each time it stormed, water kept entering around the chimney.
Extra kudos to Jay who stayed in constant contact with me throughout this entire process. He came out a third time to conduct a water test to find the source of the leak and discovered it was an uneven flue. After seeking quotes from chimney repair companies, we went back to Jay and KTM and they beat every quote. A week later, Jay and the crew returned and solved our problem for good.
I never write reviews, but I’m never this blown away by customer service. Use KTM and you won’t regret it.
I was totally Amazed Great Crew . Will always tell anybody that's needs any work done to there house to use KTM !!
They were extremely knowledgeable, capable and thorough in their job. Their clean up was excellent.
Very professional. Great communication for information and scheduling and friendly service.
The work that was done was really excellent. The crew was super efficient. The staff was professional. They did a good job cleaning up after the work was done.
Very Satisfied with the job they did and would use them again
There were communication and scheduling issues. The techs did a great job.
Work crew was very nice and professional. I had my entire roof replaced and sections of my siding. They did a great job and left the site very clean. They were very reasonably priced too! I would definitely use them again.
They were very professional and the team worked exceptionally well and were extremely satisfied with the results!
KTM exteriors was easy to work with and they scheduled quickly.
KTM staff were very professional and prompt in performing our project. their pricing was very competitive, and the quality of their work was of the highest level.
KTM Exteriors did a great job. I'm impressed with the cleanup.
Robin came to look at the work that was going to be done, I told him I wanted a new roof. There was also a piece of rubber that needed to be changed. He told me it did not need to be changed but I wanted it changed. I told him I would find the paperwork on the rubber and get back with him. They brought all of the materials without waiting on me to confirm the work that was going to be done. They started the work the next day and did not even give me time to straighten everything out. They also forgot to put the air vent on the roof that I paid for. When I spoke to him about why things were missing and why he did not change the rubber, and he said it was not in the bill. After the work was done, I asked for pictures of the finished work but he would not do it. I was told to get on the roof myself if I wanted to see the work. He was not very honest. I was charged for work that was not done.
Fast and efficient
KTM Exteriors did a good job. I have a few small issues that I am hoping they will come back and address. They are slow in getting back to me.
They went above and beyond and were extremely helpful!
They delivered what they said they were going to.
Areas Of Satisfaction - They met my expectations in all areas. They were all professional.
Recognized Excellence - Robin was great with following up.
I am just a firm believer that there is always room for improvement, no matter how well the job is done! They did not do anything wrong, but there is always a way to improve.
Showed up on time and finished on time. Very professional. Outstanding job!
They were extremely professional and updated me every day.
I recommended them to friends who have been extremely happy.
They were punctual and finished the job very quickly. They were clean, professional, and easy to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KTM Exteriors & Recycling, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys