We are so very pleased with the work done, and the outcome. We did a walk through every day to look at the work done, and let the project manager know what we found that either needed redoing or fixing a bit, and he was right on it and it was taken care of immediately. He communicated with us the entire time work was being done, and inspecting the work done. We felt very comfortable and involved with the entire project process. Hey were even able to meet all our needs while they were here, that we thought we would have to wait to get done! I can’t tell you, how pleased we are with everything.
From start to finish, Cash with Keystone made us feel like a priority client. They took time to meet with us on a couple of occasions to discuss our painting project and determine best time of year (early March) to perform the work. We have received numerous compliments on the finished project and especially the color chosen.
Keystone did a great job! My house looks fantastic! Everyone was friendly, courteous,professional and hardworking. Shannon was available to me throughout the project for any questions or worries I may have had. He took time to explain the process and offer advice when asked. I would highly recommend this company ,
The workmanship and staff are very processional. I am hard to please but am very happy with the work performed.
I had several quotes for the replacement of my windows and siding, Cash gave me the best price, and quality. My home is 27 years old, and I wanted to replace the siding, windows, and major entry doors, with my refinancing renovation. Cash gave me advice on necessary vs. unnecessary replacements. He also gave me the lowest quote for the highest quality. He was responsive to every issue, and offered to visit on his time off. Most companies require a 100%, or 50% initial payment. Keystone, requested 100% of my window manufacturing cost, then it was 1/3 of the remaining cost, per project completion. Keystone teams for construction/painting/electrician we’re on par for my expectations as I’m an engineer. They all respected my desire for value in my home, were understanding, showed up on time, did quality work, and preformed admirably. I have, and will, recommend Keystone for their diligence and professionalism. I’m happy my Step-Dad is going to consider them in his home, as my mom commits to their future. An awesome company, with outstanding understanding, and a drive for excellence. You won’t be disappointed with this amazing group of professionals!
The team stuck to the schedule as best they could with the weather. They went above and beyond and I'm very satisfied.
We had siding and windows replaced on the entire house. The communication was excellent throughout the process and the windows, siding and painting contractors were very responsive to our concerns. Any problem, no matter how small was fixed without hesitation. Superior work. Highly recommended.
Areas For Improvement - Nothing. They delivered exactly as promised.
Areas Of Satisfaction - The attention to detail and commitment to my satisfaction were strongly evident. For example, the top edge work along my porch was initially not mitered very well at the interior 90's and they tore it down and redid the work with another strategy that looks great.
Recognized Excellence - Cash Dawson, sales and point of contactThe awesome TomasThe committed-to-quality Eduardo
Exceptional! Project was a fair price, started and completed on-schedule. High quality work.
Areas Of Satisfaction - I was most satisfied with the relationship with my Keystone Project Manager, Cash Dawson. He was professional, efficient, thorough and helpful throughout the bid process. The project kicked-off on time and was actually completed a few days earlier than expected. Cash visited the jobsite at least once per day.
Recognized Excellence - Cash Dawson, Project Manager. All the workers (siding, paint, windows, gutters) and their supervisors did a great job too.
We have recommended them to several friends. They did a wonderful job!
Areas Of Satisfaction - Courtesy, detailed conscientious work. Exceeded our expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Keystone Siding & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys