Jim and his team were great to work with and I have recommended him to potential clients.
We would be enthusiastic to recommend Karlovec to anyone who is considering a remodeling project.
I appreciated the collaboration with Karlovec and Company most of all. I think the project was successful, and the foundation for that success was a shared set of values, which made design-tradeoff discussions much easier. For this project, that meant having a well defined set of problems we wanted to solve, having a mutual appreciation for historic preservation and the Shaker Heights aesthetic, and sharing an opinion about creating no more space than we really need.
And the collaboration extends beyond dealing with the principal designer. Everyone on the team participated in making the final product work. I had multiple impromptu meetings with both carpenters to make design decisions or to solve tactical problems. Whether it was selecting a stain, or dialing in details of a chamfered edge or finding just the right remnant stone for a cabinet we decided to add at the 11th hour, the team was there, and as the project went on, they learned our preferences and presented us with good options.
For future clients, I would encourage them to think about the relationship they want with their builder. If you want to hire an order-taker or if you want your involvement to be limited to selecting appliances and writing checks, Karlovec and Company might not be the best fit. On the other hand, if you want to be part of the process, from footings to finishes, you will find a satisfying partner in Karlovec and Company.
Expertise - I cannot think of any aspect of the project that was outside of the company’s reach. Excavation, masonry, structural engineering issues, all the things that, to my mind, ratchet up the technical complexity of a home-improvement project seemed well in hand. And the company had the right subs to deal with the peculiarities of an older house: extend the steam-heating system? Check. Dealing with funky, non-standard carpentry? Done. Knob-and-tube wiring? Not an issue.
Employees Professionalism - I cannot think of a time during the construction phase where the Karlovec and Company team builders were anything less than pros. The job site was always clean at the end of the day. I had advance notice whenever the team needed access to other parts of my house that weren’t being developed. I feel I could engage in on-the-fly problem solving with the team. The on-site crew did an excellent job of maintaining Karlovec and Co standards with subcontractors as well.
Clean & Safe - No complaints here. During Covid, Karlovec and Company made sure hand sanitizer and a portable wash station were always available, in addition to the usual first-aid kit. During excavation, subcontractors kept the hole in the ground well marked and barricaded. Before the project began, K&C tagged the low-hanging wires running over the workspace to the house with yellow caution tape. The team used dust barriers and negative-pressure devices to keep dust to a minimum. The job site always looked good at the end of the working day. Trash was well managed. Construction is a messy business, but Karlovec and Company make a real effort to keep a lid on that mess.
Punchlist - Great experience with the punch list. We built up a list of loose ends online, and then we met one morning to review as a team, which removed any ambiguity about what the expected outcome might be. The team knocked out the punch list a few days later. There was no nagging or foot-tapping required to finish the remaining bits of work. Karlovec and Company took the punch list as seriously as the rest of the job.
with a comment about being more expensive, but well worth the cost.
Professional & Organized - Highly disciplined as well
Expertise - well beyond our expectations but ensuring they understood "us" and our needs and uses versus just doing a "kitchen" or "bathroom"
Schedule - Yes, within the confines of COVID and supply chain constraints. NOTE: They did not use those restrictions as excuses.
Karlovec & Co did a great job (as always!) during this difficult COVID time.
Expertise - Fabulous design and beautiful craftsmanship
Construction Quality - Can't say enough good things about the quality of their work - superb!
Great quality; always available
Communication - Always kept informed
Value - Quality AND value
I've been working with them for the past 12 years.
Remodeling Concerns - They addressed all our concerns and are very good at problem-solving. They are good at brainstorming problems and come back with lots of options for the customer!
Additional Comments - They were excellent, I'm glad we used them. They are trustworthy, competent, and very good at what they do. They pay attention to detail and their goal is to satisfy the customer and they succeed!
Karlovec & Co were great to work with. They were professional and easy to communicate with, and very knowledgeable about our project.
Clean & Safe - Did a great job keeping to COVID guidelines, and keeping safety a priority.
Areas Of Satisfaction - Went above and beyond to help us use the kitchen when our makeshift “kitchen” space wasn’t working for us.
Areas Of Satisfaction - See above plus the design process, first stage, was intense and thorough. The subcontractors like painters and electricians were great...exceeded expectations.
A+ on all accounts!
Areas Of Satisfaction - Jim and his colleagues are all very friendly, personable and professional. They are very competent and skilled in their field. Workmanship was excellent. Everyone listened very well and understood exactly what we wanted done with our project. The end result is spectacular.
I highly recommend Karlovec and Company.
Areas Of Satisfaction - The whole experience was terrific from beginning to end
The entire renovation process worked exceptionally well and produced a first class result. The collaborative design process produced an optimal arrangement, and the Karlovec team executed consistently to the plan with attention to detail, quality and cleanliness. We were able to achieve not only our initial expectations, but some nice additional features that made the project a truly worthwhile effort.
Areas Of Satisfaction - The design process was particularly satisfying, in part because of our experience and the level of our involvement with it. As long time proponents of careful planning to make for easier (and usually less costly) execution, it was good to see the principles work as they did. We ended up with an exceptionally effective master bath design and the kitchen improvements gave us a space beyond our expectations.
Jim and his team did an excellent job remodeling 2 bathrooms prior to moving into our new home. Everyone at Karlovec and Co. did an exceptional job at communicating with us and following through with answers to our questions. We had a very accelerated time frame to get all of the work completed and Bob did a great job keeping everyone on schedule. I highly recommend Jim Karlovec and look forward to coming up with a plan for our kitchen in the near future.
Areas Of Satisfaction - Communication is the key to any successful construction site. Jim was excellent both by phone and email. The craftsmanship is also superior. The attention to detail and their team's knowledge of old Shaker Heights homes makes Karlovec and Co. stand out from other companies.
Areas Of Satisfaction - Stuck to their schedule. Very organized. Great communication using updates by email, text messages and an occasional phone call.
Words cannot describe how top knotch our experience was. Jim and his team truly understood our vision and worked tirelessly with us to achieve our dream! And wow! It was beyond expectations! The entire process was seamless and professional. We always knew what to expect from a budgetary standpoint-no surprises. We look forward to our next big remodel of our master!
Great work and customer service
Jim Karlovec and Bob Humbert have extraordinary attention to detail, as well as pride in their work. They do all the worrying for you, and think through a project before they start to minimize costs.
We could not imagine a better experience than we had with Karlovec & Co. and the final product is breathtaking! They take time to really understand your vision and the day-to-day (and even future) needs for your space and translate that into a beautiful and functional design. The demo and construction phases were as pain-free as possible - no dust or mess escaped the work area and floors were completely covered in heavy cardboard to prevent damage. There was frequent and open communication throughout the project and we always got detailed answers to our questions. Clear expectations were set around the timing of milestones and the project was finished on time as promised. The craftsmanship and quality of the finished product really sets them apart from other contractors. We cannot speak highly enough of Jim, who holds his team to the highest standards and ensures that both the experience and finished product exceed your expectations.
We are repeated costumers and we were very satisfied.
I highly recommend Karlovec & Co. The team worked very hard to understand what I was hoping to achieve with a very ambitious remodeling of a large portion of my home. The upfront work they did led directly to a finished product that was what I had in my mind (and a few things that weren't that really made the project shine). I worked closely with Jim, Bob, David and Adam and really can't say enough good things about them. I would add that they are truly problem solvers, both in coming up with solutions to achieve the look I was hoping for and in addressing the unforeseen problems that come up.
I’ve lost track of the numbers of projects we have worked with Jim on over the years but our latest project measured up like all the rest. Without a doubt we knew to trust the complete remodel of our Jack and Jill bathroom to Jim and his team. The intricacies of the plumbing and special needs that come along with an old home can really only be trusted by people with the level of skill and knowledge at Karlovec and Co. We are so happy with how the room turned out; it is absolutely gorgeous.
There was little attention to detail. I had to advocate for myself to ensure things were done right which is what I thought I was paying them for!
Karlovec and his staff are committed to excellence and are as concerned about the project as I would be if I had the necessary skills to accomplish it.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Karlovec & Company Design/Build Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys