Amazing company to work with they care about quality and satisfaction if customer
My extensive remodel was done on time and the work was of the highest quality.
JKC is a great company and did an outstanding job on our 2 projects, an extensive home remodel and construction of a garage-apartment, before we moved to Flagstaff as full-time residents. Jeff and Kerry-Lyn were both very hands-on and took the time to help shape and refine our initial ideas and selections into a solid plan. The work was completed while we were not residents, and through challenges at the height of the pandemic, but a combination of first-rate staff, the quality of whom became increasingly evident as we got to know and work with them, and the transparent project management process, including the excellent customer web portal (CoConstruct), gave us confidence the projects were proceeding to plan. Both were responsive to any questions we had, necessary changes were discussed in advance and there were no surprises. They were committed to making sure everything was perfect at the end and all punch-list items were promptly addressed. We love our new Flagstaff home, feel fortunate that we got to work with JKC to make it happen and strongly recommend them for any construction or remodeling projects!
JKC is a first class operation from head to toe. The entire process was very clear and transparent with a customer web portal and communication experience that added to great value. Jeff the owner is very involved in assuring the customer is going to get exactly what they desire. He is very detail oriented and demanded quality from his contractors. He provided great insights and suggestions along the way that made a big difference He was very patient and took the time to explain things in great detail. He also provided us with design suggestions that helped us to realize our dream home. Kerry-Lynn was also a rock star. She worked closely with my wife to make sure everything was perfect with all the interior design selections. She was always available and a pure delight to work with. Both Jeff and Kerry-Lynn worked long hours and extremely hard to make sure things came out just right. The back office staff were always very courteous and helpful. I am grateful we chose JKC to build our dream home. They feel like family now!
We have now completed 2 projects with JKC Inc. and have been thoroughly satisfied with our experience in both cases. Mr. Knorr and his team provide a quality experience from start to finish. From design through product selections and construction, the team brings superior knowledge and experience to each project. The process is very organized and communication is excellent through their online portal. I always felt that our property was respected and that safety on the project was a priority. Project timetables were met as promised. Project costs stayed within budget. The project manager was actively involved in supervision, maintained constant communication, and always made sure that our interests as homeowners were considered. The high standards of the company are evident in the final product.
Everyone on the JKC team was great to work with and totally committed to excellence.
Jeff has the best crew that really care and go beyond what they have to. Working thru the covid was not easy but the end product is beautiful
JKC is the best contractor we have ever worked with, and they have taken care of all of our home related projects in Flagstaff for the past 14 years
Communication - Excellent communication during all the work, from start to finish.
Quality Of Workmanship - The quality of the work JKC provides, utilizing their employees as well as through their sub-contractors, is always top notch and typically exceeds our expectations.
Problem Resolution - Although we very very rarely have any problems with the work they perform, if any small problem, question or concern arises, they address it immediately and do whatever it takes to satisfy us
Professional & Organized - Highly professional, extremely well organized, a real pleasure to work with every time
Schedule - They always deliver on their promises, and keep to their schedule. In fact, our latest series of home projects was finished 30 days ahead of schedule. This kind of performance is unmatched in our experience with other contractors in other locales
Value - We have always been 100% satisfied with the work JKC performs and the value they provide.
Recognized Excellence - Our Project Manager, Keith Buzzard, was amazing in every way. We can't say enough about his knowledge, experience, integrity and work ethic. He sets the standard for a project manager, and we hope we'll get the opportunity to work with him again on our next project. We also want to recognize the contribution provided by Jeff Knorr and Kerry-Lyn Love, both of whom we have worked with over many years and many different projects. Their valuable assistance throughout this latest projectand willingness to accomodate us demonstrates again why JKC stands above and apart from any other General Contractor in Flagstaff
Areas For Improvement - None - We are (as usual) 150% satisfied with JKC in every way
Areas Of Satisfaction - As mentioned above, they completed all of the work 30 days ahead of the target completion date. That was simply amazing !
Additional Comments - For us, working with JKC is both a pleasure and a priviledge each and every time we contract with them. Anyone who chooses JKC can be assured of getting high quality performance, at a fair price, and being totally satisfied at the end of the job.
From my very first contact with JKC to the completion of the job everyone was very professional and knowledgeable. Due to Covid, the delays related to the winter weather, and some unexpected structural problems that had to be addressed, the job took longer than initially expected. However, JKC did every thing they could to work with me to get me back in my house as quickly as possible. My new kitchen and bathrooms are beautiful and I am sure I will deeply appreciate my new garage in the winter months!
Recognized Excellence - Really all the folks I interfaced with were great. Keith, Jeff, Kerry-Lyn, and Pete were the ones I met with the most. They always replied to my calls, texts, or emails promptly and answered my questions clearly.
Can’t say enough good things about this company. JKC helped us with our re-model about 3 years ago. They did an amazing job. We recently noticed a leak in our bathroom and didn’t know what to do. I called JKC. Keith juggled his busy schedule to help out. He got a roofer out on a Friday afternoon to fix the leak. This issue really didn’t have anything to do with our past re-model, but they helped out anyway. I can’t tell you how grateful we are. Talk about customer service!
From start to finish I felt clear on progress and satisfied with the work. Communication was regular and allowed me to be confident in my expectations. The end result was amazing. Would definitely recommend.
I have nothing but great things to say about JKC Inc.! When we decided to build a house on our property we sent some feelers out to about six contractors in the Flagstaff area. Jeff (owner of JKC) responded and we set an appointment to meet him at our property. He was helpful from beginning to end in helping us understand the nuances of building a new house, there was a lot more to it than we had ever considered. Kerry-Lynn, Frankie, and the whole crew that managed our build were absolute professionals. They helped us when we needed help, gave us space when we needed to think, and nudged us as required. We didn't live in Flagstaff when we started the build but lucky for us JKC was accustomed to building for out-of-towners. The construction management software they use (co-construct) has a customer interface that allows you to see progress on the build, weekly picture updates, approve/decline selections, and communicate through the software. So it was a one stop shop for the project from a customer standpoint. I highly recommend JKC inc. to anyone looking to build a new house.
They were professional and did a very good job!
Recognized Excellence - I would like to recognize the owner for his exceptional service. He did a really good job of giving us advice.
Areas Of Satisfaction - They were really good at finding unresolved problems that we didn't know we had and addressing those.
Additional Comments - It is difficult to find decent contractors in Flagstaff. JKC has a great reputation. We have had friends and neighbors use them, and we are happy with their recommendation because they did good work!
We were very happy with our experience with JKC. Picking out finishes and products was very efficient with Kerry-Lyn who was very helpful. As homeowners living in another city, they did a great job of communicating work progress with weekly updates via CoConstruct app which was very helpful. Unexpected problems were resolved in a timely fashion. While I am sure that JKC is not the cheapest, I don't think I would choose anyone else.
Recognized Excellence - Keith Buzzard and Kerry-Lyn Love provided excellent service!
Areas Of Satisfaction - Their attention to detail was amazing.
But..would recommend getting several other bids before making a final decision.
The JKC team made remodeling my home "stressless". My roof had major leaking and consequently damaged the interior... Jeff and team held my hand through the insurance process and selection of remodeling items...JKC put my home back beautifully....I could not be happier.. I highly recommend JKC.
They provided absolutely top quality building work. I would recommend them to anyone looking to build a custom home.
Very professional organization
We hired JKC for our cabin remodel and we couldn't be happier. We live in Phoenix so couldn't be on site in Flagstaff for much of our project. Keith, our project manager, was great and gave us updates each week and was in contact with us throughout the process. Kerry-Lyn was very responsive to changes that came up and keeping us informed on progress. The whole experience was professional and organized. Our project turned out better than expected and we are enjoying our beautiful cabin. We would definitely recommend JKC to friends in the future.
I will highly recommend them. We’ll do more projects in the future, as well.
Straight forward contracting relationship. Everything was transparent and no surprises. As with every job always a few issues that have needed resolving but very pleased with their methodical approach to resolving. I would have no hesitation to recommend them for any job large or small.
We've used JKC, Inc. for 4 major projects over the last several years. We wouldn't think of using another general contractor as long as JKC is available. We feel that Jeff and his staff are honest, ethical and hold themselves to a high standard. We are very satisfied working with them.
Schedule - Adhering to a fixed schedule for remodeling is impossible. We've done enough over the years to know that schedules need to be flexible, especially when dealing with sub-contractors and city permits. That said JKC's staff always kept us informed.
Areas Of Satisfaction - We feel that Jeff and his staff are honest, ethical and hold themselves to a high standard. We are very satisfied working with them. And they're nice people to work with too. We trusted them to help us make decisions when we weren't sure of how to proceed on a given aspect of a project.
Recognized Excellence - Jeff of course, Kerry-Lyn, Frankie, Sean and Peter
Areas For Improvement - None
Areas Of Satisfaction - Assistance with product selection and prompt correction of punch list items because they are the most frustrating.
Recognized Excellence - Kerry-Lyn and Frankie were both great. Jeff is OK too.
Areas For Improvement - None
Areas Of Satisfaction - Quality of work
Recognized Excellence - Everyone is fantastic!
Areas Of Satisfaction - I was most satisfied with their communication and organization.
Sales Knowledge - They followed our plans very well. They discovered problems we had missed and helped fix the issues.
Schedule - With construction, getting materials delivered on time is not fully in our control. JKC worked around a very late delivery of our windows as best they could. It all worked out well,
Areas Of Satisfaction - Customer care and quality. They were easy to work with and valued our opinions and concerns. They wanted us to achieve our goals for our home.
JKC was professional in all aspects of our project. There were minor scheduling delays, but nothing out of the ordinary for a project with as many sub contractors as we had. They also did not pressure us into any additional upsells.
Areas Of Satisfaction - Our project manager was onsite, observant, and kept us up to date on progress.
JKC Inc. sets the standard for customer service and quality work!
This is the fourth project JKC have completed for me. This project was a complete refresh of a 2,400sq facility that Jeff and his team had built previously. Their exemplary service is exactly the same as it was 11 years years ago when I first used them. This particular contract had an extremely tight deadline and budget constraints and I could not be happier with the outcome. Jeff, Kerry-Lyn and Frankie make a great team. They communicated frequently throughout the project and where issues arose, they were addressed immediately. Their level of ingenuity was tested several times when our franchisee vendors failed to supply schematics for custom millwork and Frankie excelled in making it all work. All in all, another successful project, on budget, on time and delivered professionally.
Areas Of Satisfaction - Level of expertise, problem-solving on the fly, integrity, and professionalism.
Recognized Excellence - I would like to celebrate the whole team. Jeff, sets the bar for all to follow, Frankie for fielding all the curveballs, Kerry-Lyn for managing the process end to end with all the required vendors and the rest of the crew who all make is appear seamless.
I have been a real estate Broker for 40 years and worked with many contractors over those years. I felt the JKC crew was excellent!!
We are so happy with the quality of the work and the experience working with the staff. We loved the guys. They are all amazing people. We threw them a huge BBQ party for them and their families. We are very satisfied and we would recommend them to anyone. In fact, we have been recommending them.
Areas For Improvement - They did not fall short of my expectations. Even the job site was immaculate every day. There was no junk laying around or anything. It was just amazing.
Areas Of Satisfaction - I was most satisfied with working with them and their crew because there were a lot of things that we didn't know. This was our first build and we learned so much about everything. We really enjoyed that. We didn't just show up at the end when it was all done. We worked with them.
Recognized Excellence - I would like to recognize everyone for their exceptional service. The cement guys, the framers, and everyone. They are a great team.
Review - We are so happy with the quality of the work and the experience working with the staff. We loved the guys. They are all amazing people. We threw them a huge BBQ party for them and their families. We are very satisfied and we would recommend them to anyone. In fact, we have been recommending them.
Additional Comments - There was nothing that they did wrong. We were not unhappy with anything. We are very happy and we love our house.
Areas Of Satisfaction - Sean is the best super I have ever worked with.
Exceptional general contractor. Well deserved rating as best in Flagstaff. Could find a better of more professional contractor anywhere.
Great company to work with highly recommend them for your project.
As always, very professional and timely. Thank you for the great work, the deck looks better than I pictured it would!
Review - As always, very professional and timely. Thank you for the great work, the deck looks better than I pictured it would!
JKC Inc. did a great job with our project.
Areas Of Satisfaction - I was most satisfied with how cooperative they were with us. They kept us well informed and they did really quality work.
Recognized Excellence - I would like to recognize Frankie for his exceptional service. Frankie kept us well informed of what was happening. I would like to recognize Kari Lynn Love for her exceptional service. She was so much help with the decorating secrets and everything involved with that.
Additional Comments - We had used JKC Inc. before in another one of our homes and I was so pleased with their work that we decided to use them again. I am very happy with the quality work they did for us.
Areas Of Satisfaction - Sean, our project manager, was fantastic. Very communicative, very organized. He confronted challenges of our project head on and achieved a successful outcome.
Current Referrals - We will pass on JKC contact information to interested friends.
Additional Comments - Thank you for taking time to query our thoughts about the project. Overall, we are very happy with the outcome.
Areas Of Satisfaction - Quality of work
Areas Of Satisfaction - I thought everybody was very prompt. They responded to our questions and concerns promptly and completely. I thought that was really nice.
Recognized Excellence - I thought Karen and Shawn were both great.
Areas Of Satisfaction - The home is beautiful, JKC did amazing work! I don't know how we could have made all of our selections without the help of Kerry-lyn. She was fantastic! We also have really enjoyed working with Sean who helped to explain steps along the way and been very responsive to us. He took a lot of the stress out of the project and was very easy to work with!Debbie was also a huge help with billing questions, documents, mortgage stuff, and even babysitting at times!!!
Areas Of Satisfaction - Very high levels of follow through, great attention to detail, worked very hard to meet our design and budgetary expectations, very personable and responsive
We absolutely loved everything about working with JKC Inc. Jeff and Sean Martin, my project manager, were always on time, prompt at responding to both email and voicemail questions, extremely professional, very friendly and very knowledgeable. We actually lived in the house while they were doing this major remodel, they did a great job of quarantining us and the job site, and they kept everything clean and worked around our schedule. We have a 3 year old daughter, and there were times she would be home for nap times, and they were extremely considerate about that as well as our two dogs that were at home at the site. We got to know all the guys that came to work on the house on a first name basis, and my daughter loved them all and made pictures for them. When the project was all said and done, my husband and I couldn't have been happier how everything turned out. They exceeded our expectations, and we have definitely recommended them to several of our friends, acquaintances, and neighbors that are interested in doing remodeling work. I know they have gone out to give estimates, and they got at least one job from our recommendations. We are definitely going to contact them again for our next remodeling project when it comes up.
Areas Of Satisfaction - I was really satisfied with how organized the company was. My background is in engineering, and I am very detail oriented as well. I appreciate how much they were.
I was thoroughly pleased with the work that JKC did in almost every respect. The subs that they brought were polite, efficient, and arrived when they said they would. My only reservation that I had is that I would like the statement I got to be itemized.
Work Done Right - There were a few things that needed to be adjusted. JKC impressed me by how quickly they were able to solve my problems. He said it wasn't up to our standards, and he did it over. I'm very pleased with the work that they did. When there was a leak, the plumber came back and fixed it.
Value - I didn't get other bids for the work.
Likely To Recommend - I did the other day. I was thoroughly pleased with the work that JKC did in almost every respect. The subs that they brought were polite, efficient, and arrived when they said they would. My only reservation that I had is that I would like the statement I got to be itemized.
We are very pleased with the work done by JKC Inc. Sean, Jeff, and Kerry-Lyn were totally accessible during the whole process from beginning to end. We highly recommend that you consider using this company for your renovation.
Areas Of Satisfaction - Their organization, coordination with suppliers and us, and their accessibility.
Current Referrals - Not at this time, however I did get a call from a prospective customer to which I gave a positive evaluation.
Recognized Excellence - Sean, Jeff, and Kerry-Lyn were fabulous.
They were a professional and friendly staff that did a great job.
Quality Of Materials - Jeff helped to guide us with picking out the proper products and materials.
Clean & Safe - They did a great job cleaning up after themselves everyday.
Value - I feel we received top quality service.
Areas Of Satisfaction - I was satisfied with the finished project because it exceeded our expectations.
Additional Comments - I just want to let you guys know we are very satisfied and you guys have exceeded our expectations.
So far we have done 2 projects with JKC and looking to do a 3rd one soon. Wouldn't call anyone else. Everyone is great to work with and have awesome ideas that we wouldn't think of.
Areas For Improvement - Not at all!!
Areas Of Satisfaction - Helpfulness in a project. Sometimes you have an idea but not sure how to make that idea work but they do.
Current Referrals - Not at this time.
Recognized Excellence - Jeff, Kerry-Lyn, Charles and Debbie
We are very happy with our new addition. We were always kept informed of what would be happening next.
Recognized Excellence - We were very happy with everyone's guidance during the project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JKC Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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