We were very happy with our experience with JKC. Picking out finishes and products was very efficient with Kerry-Lyn who was very helpful. As homeowners living in another city, they did a great job of communicating work progress with weekly updates via CoConstruct app which was very helpful. Unexpected problems were resolved in a timely fashion. While I am sure that JKC is not the cheapest, I don't think I would choose anyone else.
Recognized Excellence - Keith Buzzard and Kerry-Lyn Love provided excellent service!
Areas Of Satisfaction - Their attention to detail was amazing.
But..would recommend getting several other bids before making a final decision.
The JKC team made remodeling my home "stressless". My roof had major leaking and consequently damaged the interior... Jeff and team held my hand through the insurance process and selection of remodeling items...JKC put my home back beautifully....I could not be happier.. I highly recommend JKC.
They provided absolutely top quality building work. I would recommend them to anyone looking to build a custom home.
Very professional organization
We hired JKC for our cabin remodel and we couldn't be happier. We live in Phoenix so couldn't be on site in Flagstaff for much of our project. Keith, our project manager, was great and gave us updates each week and was in contact with us throughout the process. Kerry-Lyn was very responsive to changes that came up and keeping us informed on progress. The whole experience was professional and organized. Our project turned out better than expected and we are enjoying our beautiful cabin. We would definitely recommend JKC to friends in the future.
I will highly recommend them. We’ll do more projects in the future, as well.
Straight forward contracting relationship. Everything was transparent and no surprises. As with every job always a few issues that have needed resolving but very pleased with their methodical approach to resolving. I would have no hesitation to recommend them for any job large or small.
We've used JKC, Inc. for 4 major projects over the last several years. We wouldn't think of using another general contractor as long as JKC is available. We feel that Jeff and his staff are honest, ethical and hold themselves to a high standard. We are very satisfied working with them.
Schedule - Adhering to a fixed schedule for remodeling is impossible. We've done enough over the years to know that schedules need to be flexible, especially when dealing with sub-contractors and city permits. That said JKC's staff always kept us informed.
Areas Of Satisfaction - We feel that Jeff and his staff are honest, ethical and hold themselves to a high standard. We are very satisfied working with them. And they're nice people to work with too. We trusted them to help us make decisions when we weren't sure of how to proceed on a given aspect of a project.
Recognized Excellence - Jeff of course, Kerry-Lyn, Frankie, Sean and Peter
Areas For Improvement - None
Areas Of Satisfaction - Assistance with product selection and prompt correction of punch list items because they are the most frustrating.
Recognized Excellence - Kerry-Lyn and Frankie were both great. Jeff is OK too.
Areas For Improvement - None
Areas Of Satisfaction - Quality of work
Recognized Excellence - Everyone is fantastic!
Areas Of Satisfaction - I was most satisfied with their communication and organization.
Sales Knowledge - They followed our plans very well. They discovered problems we had missed and helped fix the issues.
Schedule - With construction, getting materials delivered on time is not fully in our control. JKC worked around a very late delivery of our windows as best they could. It all worked out well,
Areas Of Satisfaction - Customer care and quality. They were easy to work with and valued our opinions and concerns. They wanted us to achieve our goals for our home.
JKC was professional in all aspects of our project. There were minor scheduling delays, but nothing out of the ordinary for a project with as many sub contractors as we had. They also did not pressure us into any additional upsells.
Areas Of Satisfaction - Our project manager was onsite, observant, and kept us up to date on progress.
JKC Inc. sets the standard for customer service and quality work!
This is the fourth project JKC have completed for me. This project was a complete refresh of a 2,400sq facility that Jeff and his team had built previously. Their exemplary service is exactly the same as it was 11 years years ago when I first used them. This particular contract had an extremely tight deadline and budget constraints and I could not be happier with the outcome. Jeff, Kerry-Lyn and Frankie make a great team. They communicated frequently throughout the project and where issues arose, they were addressed immediately. Their level of ingenuity was tested several times when our franchisee vendors failed to supply schematics for custom millwork and Frankie excelled in making it all work. All in all, another successful project, on budget, on time and delivered professionally.
Areas Of Satisfaction - Level of expertise, problem-solving on the fly, integrity, and professionalism.
Recognized Excellence - I would like to celebrate the whole team. Jeff, sets the bar for all to follow, Frankie for fielding all the curveballs, Kerry-Lyn for managing the process end to end with all the required vendors and the rest of the crew who all make is appear seamless.
I have been a real estate Broker for 40 years and worked with many contractors over those years. I felt the JKC crew was excellent!!
We are so happy with the quality of the work and the experience working with the staff. We loved the guys. They are all amazing people. We threw them a huge BBQ party for them and their families. We are very satisfied and we would recommend them to anyone. In fact, we have been recommending them.
Areas For Improvement - They did not fall short of my expectations. Even the job site was immaculate every day. There was no junk laying around or anything. It was just amazing.
Areas Of Satisfaction - I was most satisfied with working with them and their crew because there were a lot of things that we didn't know. This was our first build and we learned so much about everything. We really enjoyed that. We didn't just show up at the end when it was all done. We worked with them.
Recognized Excellence - I would like to recognize everyone for their exceptional service. The cement guys, the framers, and everyone. They are a great team.
Review - We are so happy with the quality of the work and the experience working with the staff. We loved the guys. They are all amazing people. We threw them a huge BBQ party for them and their families. We are very satisfied and we would recommend them to anyone. In fact, we have been recommending them.
Additional Comments - There was nothing that they did wrong. We were not unhappy with anything. We are very happy and we love our house.
Areas Of Satisfaction - Sean is the best super I have ever worked with.
Exceptional general contractor. Well deserved rating as best in Flagstaff. Could find a better of more professional contractor anywhere.
Great company to work with highly recommend them for your project.
As always, very professional and timely. Thank you for the great work, the deck looks better than I pictured it would!
Review - As always, very professional and timely. Thank you for the great work, the deck looks better than I pictured it would!
JKC Inc. did a great job with our project.
Areas Of Satisfaction - I was most satisfied with how cooperative they were with us. They kept us well informed and they did really quality work.
Recognized Excellence - I would like to recognize Frankie for his exceptional service. Frankie kept us well informed of what was happening. I would like to recognize Kari Lynn Love for her exceptional service. She was so much help with the decorating secrets and everything involved with that.
Additional Comments - We had used JKC Inc. before in another one of our homes and I was so pleased with their work that we decided to use them again. I am very happy with the quality work they did for us.
Areas Of Satisfaction - Sean, our project manager, was fantastic. Very communicative, very organized. He confronted challenges of our project head on and achieved a successful outcome.
Current Referrals - We will pass on JKC contact information to interested friends.
Additional Comments - Thank you for taking time to query our thoughts about the project. Overall, we are very happy with the outcome.
Areas Of Satisfaction - Quality of work
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JKC Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys