BEWARE OF JENKINS RESTORATION. After a fire, we unfortunately hired Jenkins to restore our guest house. An insurance company had recommended them, which seemed promising. However, dealing with Jenkins proved worse than the fire itself, filled with additional trauma and disappointment.

Our guest house is modest, less than 900 sq ft, yet Jenkins failed us at every turn. Their service agreement was heavily biased in their favor, leaving us with little recourse for their substandard work, which they fully controlled. Their one-year warranty and lack of oversight are red flags. It became apparent that Jenkins prioritizes profit over quality, as they seemed to rely on customers moving on rather than addressing issues.

Their subcontractors were incompetent, performing as poorly as entry-level amateurs. Supervision was virtually nonexistent, focusing instead on chasing new business. We observed these subcontractors drinking on the job and inadequately measuring roofing materials, leading to significant discrepancies and delays. Their unprofessional conduct extended to smoking inside a structure that had previously burned down.

Structurally, their work was alarming. Major parts of the roof lacked necessary supports, which they claimed always passed inspection. However, an inspection failed, and only after intervention by an interim contractor did we manage to address this before a reinspection.

Siding installation was equally disastrous, with crooked and mismatched pieces and improper nailing that caused potential for leaks and further damage. The cleanup process was a constant battle, requiring multiple requests to remove visible trash and debris.

It took 8.5 months and over $100,000 just reach rough end inspections, for just 875 sq ft. We eventually had to work with the insurance company's VP of Vendor Relations to extract ourselves from the contract after demonstrating Jenkins' negligence through videos from a licensed engineer.

Many reviews echo our experience, citing issues like indoor smoking, on-the-job drinking, lack of supervision, and poor craftsmanship. Despite some high ratings online, a closer look reveals a troubling pattern.

I advise caution if considering Jenkins Restoration. Review their totally one-sided, egregious agreement, be prepared for significant challenges. Our experience was marked by lost time, money, and effort, a warning to anyone valuing their property and well-being.

We had a very positive experience. The team worked quickly, did not make a huge mess, and the quality of work was good. Customer service was quite good, too!

Jenkins Restoration Service did an excellent job on our home. Steve and the crew came and cleaned out our home after the house firel We pray we do not need them again, but if we do we will not hessitate to call them .Thanks for your great service.

Unfortunately I cannot provide a review of your work or an actual service date because no one had the common courtesy to return my calls after 2 attempts to get someone to respond and schedule an appointment. I initially called to request a estimate and was told someone would reach out in 24 - 48 hours. After a week no one returned my call so I called back to follow up. The woman who answered confirmed my information was in the system and was surprised I hadn't heard from anyone. She attempted to reach out to the project manager while I was on the phone and assured me he would call back. Today is October 24th, another week has gone by, and this company has proven to me they clearly don't need or want my business because I have yet to receive a call. At this point it would be a waste of my time and yours to try and rectify this because I have zero confidence in your project manager's ability to manage an extensive restoration project when he is not organized or professional enough to return a simple phone call. I will also be interested to see if this review even makes it to your site since you appear to be screening all of them. I would like to also say on a positive note that the woman who answered the phone was very nice, very apologetic and I got the impression she wanted to be helpful so I would attribute the 1 rating solely to her. Truly unfortunate that she has to work with people who fall short in their ability to provide basic levels of customer service which does nothing but force her to deal with frustrated customers. Also I want to clarify the address provided is for your verification by mail process. It is not the address of the property I called about with the damage which is a rental property I own in Newport News. You may want to consider including this question as method of verification because you are assuming the mailing address and where the work was performed is the same and in my case they are completely different.

I had water damage and was a basket case worried about my home. Tyler was so good to calm me down and assure me they would take care of me and my home. He was true to his word. Thank God for the kindness and work ethic of your company. I would recommend Jenkins to Anyone and Everyone. You are blessed to have a Great young man like Tyler representing your Company.

Dealing with Jenkins Restoration was more damaging to me mentally than the tornado that actually hit my house.

The rescue team was on time for the emergency - just what the customer needed.

They promised to have my repairs done in a timely manner, but it took several months longer than stated to complete the work. I was given assurances over and over, only to have deadlines pass without explanation or apologies. I had to make far too many calls to get status on the project. The only reason this is 2 stars, and not 1 star, is they did quality work.

I'm very pleased with Jenkins and I highly recommend them to anyone. They have excellent contactors that are on call and ready to please.

Once the process finally started they were reasonably efficient, quick, and kept up correspondence with us along the way.

As Jenkins didn't do the full scope of my home repair - they didn't properly do the initial water mitigation too. They charged me a very high amount for a job that they left at the middle and didn't even think of finishing properly.

The company failed to dry out my house properly and because of that I ended up with a basement and kitchen full go mold, which has caused further damage to my home and put mine and my family’s health at risk.

Jenkins helped me out after a fire. Unfortunately, it was during a pandemic, so there were material shortages. Jenkins was very communicative, and keeping me in the loop. I would recommend Jenkins to anybody.

Poor quality of work

Jenkins Restorations arrived promptly after our family room flooded from a burst water heater. They wasted no time in arriving on a Saturday to set up the necessary fans to dry the flooring. We were very pleased with their remediation services and would definitely recommend them to a friend.

Shaun Bryne was extremely professional from start to finish. He even stopped by for a courtesy visit after the project was over to check if we were satisfied with all the work completed. The contractors by Jenkins, knew their job, were always on time, did a good job and cleaned up daily at the end of the day.The contractor also offered me helpful tips.

I started my restorations project in February and it is still not complete. I had a pipe bust.

Jenkins Restorations does not follow-up with the work intended or performed. They do not monitor their subcontractors well. Project Manager lacked any follow-up with us as the homeowner regarding repairs, project status, or phone calls/texts placed with him

It would be nice if more people on their team spoke English.

We still have three warranty items that they have not taken care of. They just turned it over to us.

It took a long time 3 months

Great service. Any way I could set something up to take the tarp and sand bags off the roof now?

Jenkins was timely and made the extra effort to do the proper job as needed.

Work is still not complete.

Jenkins did good job staying in touch with me during our project. Work was of good quality and thorough.

There were some experiences that were pleasant and very professional. For example-Nigel, the lead on the cleanup team was very courteous, paid close attention to detail and our needs. In addition, he was very flexible with out needs as we try to navigate through a family tragedy. However, Carlos the lead for the construction team was almost entirely the opposite. His team did average to below average work, and Carlos was not responsive at all and not flexible. In fact, there were several times where the time and date was set for work and they never showed, did not call to let us know either. To date, as of today July 5th 2022 over 4months into the process the work is still not complete. Also, a few weeks back I sent an email with some detailed questions to Nigel and have not heard anything back. I am surprised that a company that takes care of such issues that are so sensitive in nature can perform in such a manner.

I am very satisfied with Jenkins Restorations' arrangements for this job.

Quick and reliable. Professional work and courteous interaction.

Very Poor customer service

So far everything has been smooth

Did not perform to contract standards. Substandard performance of work and subcontractor hired.

Jenkins failed to tell us that they would be unwilling to repair the severely damaged cabinet from our water leak. They brought in blowers to dry things out. When we followed up to ask when they would come to fix the cabinet, they told us that it was too small a job for them to do.

Poor communication if any at all. Incorrect quote pricing and then tried to guilt us into paying almost $20,000 more because their estimator makes mistakes. Poor workmanship non-professional contractors brought in to try to save money. Weeks to get items fixed and then non-licensed electrician sent to fix switches who just taped the back of the switch together after they broke it. Was told they couldn’t do something because they didn’t want to even though it was in the quote. Had to find outside company to come and do it and they said no problem. Jenkins just didn’t want this job after they messed it up and keep trying to get out of it. Just not good all the way around.

Responded quickly, thorough job, good follow up and very professional

Jenkins was very responsive and very professional. They came out right away and fixed my problem in the most efficient way.

Did not follow up with our initial conversation. Called multiple times and told they would get back to me

They have sorry service. They just collect money from insurance companies. The project manager doesn't know what they're doing.

There was a horrible communication breakdown between all parties involved, including the first person that came to our home and the technicians. Everyone had something different in mind. We had to keep referring back to what was told to us and explain it to the workers. It made the project aggravating for us.

Jenkins Restoration and it's representatives are just horrible. Took over 14 months for a 90 day project, and still incomplete.

No I would not this has been a horrible experience and took way too long to complete and then was not even completed to our satisfaction.

It was done well. They did send me pictures.

I highly recommend Jenkins Restorations!

Great communication, great efficient work

Jenkins water restoration team was called and responded within hours . Great job! -employees were polite, knowledgeable, good clean up

If Byron and Bud are handling the issue - YOU ARE GOOD TO GO!!!!!!

We were very pleased by the responsiveness and the quality of work. I would highly recommend.

Absolutely. Rob is the BEST

The drying out process was handled quickly and Professionally. However, the drywall was very delayed. A drywall worker was here two days-one week apart. It has been one week since he finished and I have heard from no one about the rest of the project. I have contacted the project director at leas three times about a timeline for finishing the project and have never received a return call.

I would likely recommend based on finished product. I would likely not recommend because i felt forgotten sometimes and that I had to move things along instead of the project manager. Project took much longer than projected.

Jenkins Restorations is very responsive and everyone is pleasant to work with.