Good.

From start to finish, Jeffers explained and kept me informed as to what needed to be done, in what time schedule and worked with me on timing. Great guys to work with.

Jeffers Restoration cleaned up my basement and restored carpet and some of the walls after a small flood. I felt that they were not as careful with the clean up as they could have been. They drilled holes in the sheetrock in some spots to get it to dry inside the walls, but the holes they drilled were put just above the baseboard area, which meant the patch job was more visible and fragile in those spots when they could have easily drilled the holes where the base board would be replaced. They were very nice, but had very poor communication throughout the process. They kept giving me dates for when the carpet would be shipped in, and then completed (I had basement tenants who were displaced, so I had a huge interest in getting it completed as soon as possible), and telling me they would call and update me, but nearly every time, I had to call them to get updates and then to find out why it hadn't been completed. First the carpet I chose wasn't available (which they didn't tell me until I called just to make sure things were still on track... so days went by with no order in), then they dropped off some carpet samples at my house for me to look at to choose a new carpet, but didn't tell me they had dropped them off, so again, another lost day before I called about carpet samples and they told me they had dropped them off for me the day before. When I said they should have notified me, they seemed irritated and said they had knocked on my door but I wasn't home (they had left them in the stairwell to the basement apt, which I didn't live in and no one was currently staying in because: flood). Then when the carpet was finally installed, they didn't install the entryway portion of the carpet. It took another several weeks for that to be completed because they had to order more of the carpet and I had to call repeatedly to get them to come out to do it (all the while they kept telling me they'd notify me that day or the next what day they'd be coming, and then no calls). It was a very frustrating process. I would not recommend choosing this company to do any work on your home.

The job isn't totally complete yet but everything they have done they have done very well and the repairs look better than they did before the water damage. It looks great! Their employees have been professional and courteous and they cleaned up well after themselves. I have felt totally at ease with them in my home. The only thing that I had a problem with was with communication with the project manager - his communication was not the best.

I have used Jeffers Cleaning & Restoration twice now and every time I have been extremely pleased with their service! I would highly recommend them.