I would highly recommend! Excellent quality and workmanship.
Their communication was poor. It didn't even exist unless we called.We finally, after months of waiting got an install date. They didn't show up. We knew that it would take some time but they never communicated with us. When we called and got a start date, they never showed up nor called. We had to call again. The demo team showed up and did a great job. Not sure though if a lot of the debri was from demo or installers or both. We are still picking up nails and other debris.When the job was complete, they just left. Didn't hear from anybody. After about a week, we had to call once again because they weren't complete. There was a lot of debris left and an ornament that was on the roof, was still sitting on the porch. The roof looks great.
Great Job Roof Crafters! Thank you for everything. I've already referred youguys to my neighbor and a couple of coworkers.
Communication - Communicated with me every step of the way and answered all of my calls and questions, even the smallest ones. My wife and I were very comfortable working with Jeanie and her crew. Thank you for everything!
Quality Of Workmanship - First time homeownership for my wife and our family. The crew worked efficiently and did a good job.
Work Done Right - There was a small correction with the inspection nothing big. However it was squared away with the inspector and overall a good job.
Problem Resolution - Any question and or concern I had was quickly addressed and all calls/emails were promptly responded to. I do greatly appreciate the attentiveness and patience everyone had with me seeing as this is my first home and a big expense for my family and I.
Likely To Recommend - Great Job Roof Crafters! Thank you for everything. I've already referred youguys to my neighbor and a couple of coworkers.
Recognized Excellence - Jeanie especially for being patient with me and all of the crews for taking care us.
Additional Comments - Thank you Roof Crafters!
I had several bids for a roof replacement on my home. JD Jones was one of the lower bids and they did an excellent job with the replacement. The office staff kept good communication during the whole process. I would recommend them to anyone looking to get a new roof or in need of roof repairs.
Recognized Excellence - Jeanie and Nicole have been great at keeping me updated during the process.
The treatment was great, ladies in office cared, were helpful, friendly, and a pleasure to deal with. The company was recommended by another great company
Areas For Improvement - The only thing I can think of is a walk light was broken I think when something was thrown off too, but accidents do happen
Areas Of Satisfaction - The office staff, my wife had a hard time with coll color choice, they gave me their supplier and www were able to go look at samples
Recognized Excellence - Jeanie was great, she even took the time on her day off to send me information and recommended the answer.
Additional Comments - Being retired this was a lot of money, we’re so pleased
We were in a bad situation, the first roofer we had hired was incompetent. At this point, the entire roof was taken off and when I called JD Jones they came out immediately and fixed the roof within three days.
Appointments & Meetings - They actually came early.
Current Referrals - Yes, anyone who needs a roof.
Recognized Excellence - Jeanie and Rod were excellent. The entire crew was great.
Additional Comments - I would recommend them to anyone because they did quality work.
Areas For Improvement - They did not do a great of job of clean-up. We had a lot nails and screws, staple, packaging pieces left around the house.
Current Referrals - Yes.
Recognized Excellence - The foreman, he was very client focused
Additional Comments - Everything except the clean-up was excellent. We would recommend and use again.Thank you
In a heartbeat.
Value Received - I would give it a 5 if I could.
Likely To Recommend - In a heartbeat.
Areas Of Satisfaction - I was most satisfied with the entire project. They were prompt, on time and a professional company.
Great folks from office to workmen. They did exactly what they said they would do and we have a great roof that does not leak!
Areas For Improvement - None
Areas Of Satisfaction - Delivered as promised.
Recognized Excellence - Keith and Jeanie
They were very professional and had great workmanship. I would recommend to anyone.
Areas For Improvement - They exceeded my expectations.
Areas Of Satisfaction - I was most satisfied with their communication.
Current Referrals - I would recommend them.
Recognized Excellence - I would like to recognize JD and Keith for their exceptional service.
I have worked with Roof Crafters a number of times over the past 10 years and they ALWAYS do outstanding work. Both the office and field staff are friendly, knowledgeable, professional and courteous. Why would I use any other roofing company?
I was satisfied and my roof doesn't leak.
Quality Of Materials - We'll see if the product stands up over the years.
Areas For Improvement - It would be nice if it were done in a day, but that's irrelevant because I don't know how long it typically takes and I'm really happy with the end result.
Areas Of Satisfaction - Everyone was friendly and I'm really satisfied with the job!
Recognized Excellence - The owner was really great, but that's probably redundant.
I have used them for many projects and they always do a professional job!
Areas Of Satisfaction - I was most satisfied with the efficiency of getting it done.
Recognized Excellence - I would like to recognize Jeanie in the office.
Areas Of Satisfaction - Their cleanup
Current Referrals - Yes I do
Recognized Excellence - Genie kept me in the loop and worked very hard to let me know what's going on. Keith was very conscientious polite and I felt very comfortable knowing that he was going to do a good job
I had several bids for my roof replacement and RC was not the lowest. I called the bidders to negotiate prices, dates & terms and had better dealings with Janice & Rod at Roof Crafters than anyone else. Here again, there price was not the lowest, but dealing with them was the most favorable. I would recommend RC to my friends.
Areas For Improvement - None that I experienced.
Areas Of Satisfaction - They showed up for work on time and worked hard through out the day to do there work. They informed me of problems that came up and made recommendations on repairs. There clean-up was excellent and they left my property each day in better shape than I expected.
Recognized Excellence - Genie, Rod & Keith were excellent to deal with. I did not deal with others directly although all were hard workers and friendly.
Additional Comments - There effort at working out a time schedule was perfect. The job finished at 4 pm and it rained by 10am the next day.
Areas Of Satisfaction - The field installations
Current Referrals - All my neighbors
Recognized Excellence - Keith the field foreman, KJ, and Al wee the front runners in this project
Areas Of Satisfaction - I was most satisfied when dealing with the owner and site manager.
Recognized Excellence - I would like to recognize the owner and Keith.
Additional Comments - I liked them and I will use them again. I have also already recommended them.
I am very happy with the work that was completed. It looks nice, and I am sure it will be satisfactory.
Problem Resolution - I did not have any problems.
Areas Of Satisfaction - I was most satisfied about the fact that they were very professional, and everyone seemed to their jobs, and do them well.
Recognized Excellence - The whole crew was great
Areas Of Satisfaction - I was most satisfied with how they came and did what they said they would do. They were great.
Recognized Excellence - I would like to recognize everyone who assisted with the project.
Additional Comments - I feel they did a great job and I am very satisfied.
Perfect score. I enjoyed working with Keith on site and Jeannie was very professional on the office end.
Areas For Improvement - Once they emailed and I wish they'd called when they had an availability. Wasn't really a problem since once the job started they worked through quickly, efficiently and very good quality.
Areas Of Satisfaction - Good price. Polite workers. Good work.
Recognized Excellence - Keith.
Areas Of Satisfaction - Time it took to complete project, communication,Cost.
Current Referrals - Not at this time, however I would highly recommend JD Jones Roof Crafer to anyone!
Recognized Excellence - David, Regina, Keith.
they did the job quickly and very resonable
Areas Of Satisfaction - they came in a little cheaper than quoted.
The office staff was very responsive to any questions I had.
Areas Of Satisfaction - The price for the product we received was really good.
Recognized Excellence - I would like to recognize one of the owners, I can't remember her name though.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JD Jones Roof Crafter, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys