Due to the current workplace guidelines set-forth in Massachusetts, we are still in full operation as we are an essential service provider. We have made appropriate adjustments for the safety of all homeowners and employees while a project is in production.
Our office is open and we are here daily 9:00 to 3:00 to accept your phone calls. We are also available via email; simply email us at firstname.lastname@example.org.
We hope this email finds you well and adjusting to this new normal. We look forward to getting into the full swing of business and seeing all of our customers again. In the meantime, stay safe & healthy!
Overall experience on this project was very good
Quality Of Workmanship - The installation team did a great job!
Schedule - Once the project started, the scheduled went as planned
Recognized Excellence - Ty and his team were great! They kept me update date on the schedule
Areas For Improvement - Just the communication of schedule start date as noted above
They did excellent work, were very friendly and cleaned up each night. They answered all my questions and did a great job.
Schedule - A lot of things were delayed because of the pandemic. They told us it would be October and it ended up being February.
Recognized Excellence - Ty, the foreperson, was awesome. He answered all my questions.
Areas Of Satisfaction - The quality of the work, the outcome, the materials, the communication met or exceeded my expectations.
Additional Comments - They made the process very easy. A lot of times these big projects can cause anxiety, but they explained everything and were clean and professional. Any change they communicated very well and there was no hidden cost.
Recognized Excellence - Ron is outstanding, great guy - unfortunately I dont know the others guys names that were here
Additional Comments - Would recommend Jancon to anyone - Jeff has been extremely helpful to me with numerous projects not and anything else I need going forward, would be my first contact.
Areas Of Satisfaction - All areas exceeded our expectations
Areas Of Satisfaction - They came exactly when they said they would. Job was worked on & completed as promised.
Recognized Excellence - Ron was great to work with.
Areas For Improvement - More communication with customer for delays wfrom the supplier
I love the end product. It came out beautifully.
Recognized Excellence - I would like to recognize Ron, John, and Justin for great service at Jancon Exteriors LLC.
Areas For Improvement - Jancon Exteriors fell short of my expectations because it just took forever because of COVID. I'm still waiting for a pole cap, I think he got that though.
Areas Of Satisfaction - Jancon Exteriors met or exceeded my expectations because the quality of work was good.
This service is incredible. Everything is 5 stars.
Schedule - Original estimate was 6-7 weeks for the start of the project. It ended up being closer to 14 weeks but I was fine with the wait since they did a great job.
Recognized Excellence - Justin was great, he was the main person I had communication with and he went above and beyond to make sure everything was done well and correctly. He even stayed late to paint the replacement siding to match our current color. I will say all 3 were great.
Additional Comments - I was very happy with my experience with Jancon Exteriors. From my initial walkthrough with Jeff to the completion of the project everything was very professional. The project was a difficult one and they were great at making sure everything was fixed properly and took all the measures needed to do it safely. I would 100% hire Jancon for future projects.
Recognized Excellence - Everyone was great to deal with.
Problem Resolution - No problems were encountered
Additional Comments - We had Jancon replace our roof and gutters. New soffit vents were also installed to improve the attic ventilation. We were really impressed with Billie and his team's commitment to quality. We're really happy with how the job came out.
Jancon Exteriors was outstanding in all phases of our kitchen remodel!!
Types of work - Full custom kitchen remodel, livingroom, den, powder room and new out door deck.
Clean - They were meticulous and left the site clean each day.
Recognized Excellence - The entire Jancon Team were professional and accommodating from our initial meeting through design and build.
Areas Of Satisfaction - Jancon excelled in open communication with plans and ideas far beyond our expectations!! The workmanship and detail of our custom kitchen renovation is something we enjoy everyday!!
Respectful - Very professional team
Quality Of Materials - I guess it will take a while to see how roof tiles last, but it looks great
Recognized Excellence - I would like to recognize Jeff Swan.
Areas Of Satisfaction - Their customer service is outstanding. If I need to do any more work they will be the first company I call.
Recognized Excellence - Ty and his team were excellent.
Jancon was excellent. I am in the construction industry and know the difference between quality workmanship and a hack job. Jancon exceeded my expectations. I highly recommend Jancon to anyone that wants a high quality job at a very reasonable price.
Areas For Improvement - I gave them a deposit in the fall. They did not start the work till late spring. I did not hear from anyone for almost 4 months. I had to call Jeff to see what was going on. I know Jeff through the FCC... I was not the least bit concerned. The only negative thing i could think of was the long time with no contact. I am very pleased with the overall project.
Areas Of Satisfaction - The guy that did the install of the trim and roof flashing was really really skilled and knowledgeable. And they are all very polite and considerate.
Additional Comments - Keep up the great work... Your quality is what sets you apart. And your guys are really polite and professional and knowledgable.
JanCon was great to work with on my deck project. They were timely each day, professional and kept me informed as the project progressed. They kept the worksite clean/orderly and were conscientious about our every aspect of their work. Their quality/craftmenship is great!. I would use them again and recommend them to others.
Recognized Excellence - Todd
Areas Of Satisfaction - I believe that a quality job was done and while the crew was here Todd did some extra trim work.
Additional Comments - I would recommend this company. I feel that a first rate job was done and the crew, esp Todd, was very easy to work with.
Types of work - Also deck, windows and roof
Additional Comments - I could not be happier with the work that was done with the entire project. Hard working crew that paid attention to every detail.
Recognized Excellence - Todd and his entire team were great.
Areas Of Satisfaction - Very knowledgeable about construction materials and proper installation. Jancon addressed my concerns about resolving some siding and roofing damage, including preventing reoccurrence. They also corrected some drainage issues that were created by the original builder.
Respectful - Very - great guys, meticulous work. Very nice to talk to and ask questions and did a thorough job
Recognized Excellence - Ron was awesome - such a great guy to talk to and explained everything to me as we went. He was super professional and very informative, and explained everything to me when asked.
Areas Of Satisfaction - Everything turned out great
Types of work - rebuilt garage frame and shed trim
They were very professional and did a very good job.
Recognized Excellence - Ty was very helpful and professional. He answered all of my questions.
Areas Of Satisfaction - They met all of my expectations and exceeded several.
Jancon Exteriors has completed several projects at my home over the past few years. Every job has been completed with the highest level of professionalism and communication throughout the entire process. They are my go to company for all of my exterior needs in my home.
Recognized Excellence - Jeff and Todd have always been great with communication and answering all of my questions throughout our project.
Areas Of Satisfaction - They come to my home on time, their crew works collaboratively and efficiently together, and they keep me appraised of what is going on in relation to the scope of work at my home (including making accommodations for the weather).
Additional Comments - Todd and his roofing crew were great! I highly recommend them and would happily have them back to my home for work in the future.
Recognized Excellence - Ty was a great communicator and respectful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jancon Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys