Due to the current workplace guidelines set-forth in Massachusetts, we are still in full operation as we are an essential service provider. We have made appropriate adjustments for the safety of all homeowners and employees while a project is in production.
Our office is open and we are here daily 9:00 to 3:00 to accept your phone calls. We are also available via email; simply email us at email@example.com.
We hope this email finds you well and adjusting to this new normal. We look forward to getting into the full swing of business and seeing all of our customers again. In the meantime, stay safe & healthy!
Recognized Excellence - Jeff’s expertise and knowledge of what we needed was a pure gift. Billy is very knowledgeable, professional, and cooperative. The team that worked under Billy was top notch and all were very respectful. We probably have one of the best roofs in Massachusetts!
Areas Of Satisfaction - 100% satisfied
The quality of workmanship and attention to detail they brought to the project was amazing! The price was very competitive. Our neighbors raved about the finished product and said we have a new house!
Recognized Excellence - Steve the foreman was amazing! He performed a great deal of custom work to provide a terrific finished product!
Areas Of Satisfaction - The finish work and the electrical components installation were very top notch!
Additional Comments - The project was completed successfully and with high quality workmanship and attention to detail! Thank you Jancon! (Jeff, Steve!)
Respectful - Crew was extremely thoughful and great to work with
Quality Of Workmanship - Steve, Josh and the crew did an amazing job and went above and beyond!
Sales Knowledge - Jeff and Jon did an amazing job managing all facets of this project.
Recognized Excellence - Special shout out to Steve and Josh for all of their hard work and extra effort to make this a success!
Areas Of Satisfaction - Windows came out amazing and the trim was perfect
Extremely professional all through the process, from estimating to completion.
Expertise - No one else could figure out how to do the project so we were very happy that Jancon could
Great company! Everything was done as expected - no surprises. Overall everything is beautiful!
I consider most contractors to be "3 guys and a truck." Jancon, on the other hand, is a real company with company vehicles, estimators, project managers, and a real schedule.
Areas Of Satisfaction - Willing to do all the odd jobs that I asked for, even removing a satellite dish from our roof.
They did a great job. Got the window I wanted. It was installed with minimal inconvenience. They included all my needs. Can't tell there was ever a door there.
All the workers on our project were well mannered, respectful, knowledgeable and took my questions in stride. Their attention to detail was exceptional.
Recognized Excellence - All the guys that worked on our project were well mannered, respectful, and took my questions in stride. But Justin was my go to guy.
Areas Of Satisfaction - The attention to detail was exceptional.
Recognized Excellence - Josh and Jarrod were a pleasure to work with. They were very neat, organized, and hard-working.
Areas For Improvement - Jancon Exteriors LLC was great!
Areas Of Satisfaction - Jancon Exteriors LLC was highly organized.
I have used Jancon twice now and had a positive experience both times. They do quality work at a fair price and finish on schedule. Can't ask for more than that!
I have and will continue to recommend Jancon to anyone in need of siding or roof work. I had a fantastic experience working with Jeff on design and really appreciated how thorough and organized he was in sharing information on materials, pricing and the overall process. The job was completed on time, the site was clean, and the folks on the job were great to work with! I love the finished product and Jancon’s customer service can’t be beat!
Recognized Excellence - Everyone I worked with was great! Jeff was super helpful throughout the process of design, quote and scheduling. I love how prepared and organized the information was. Ty and Billy were the foremen on the siding and roof work respectively and ran a great job - on time, clean site and great communication.
Recognized Excellence - I would like to recognize the roofing crew. They were very fast, efficient, and kept everything clean. They were in and out in like 6 hours. In 6 hours they had the whole roof stripped and everything was already going on. They were really good.
Areas Of Satisfaction - Jancon Exteriors met and exceeded my expectations with the efficiency. It was impressive how fast they got it done.
Additional Comments - I would recommend Jancon Exteriors again.
Recognized Excellence - I would like to recognize the whole crew. Jancon Exteriors did exceptionally well with the service they provided.
Areas Of Satisfaction - Jancon Exteriors exceeded my expectations with their responses to my questions and comments onsite, as I was there with them most times. They were very good at communicating with me.
Additional Comments - Jancon Exteriors did what we wanted them to do. Our home is 40 + years old. The new roof and gutters makes it look like a new house again.
Recognized Excellence - Tye and team for the siding work were excellent, couldn't ask for a better crew
Areas Of Satisfaction - Cleanliness, the job site was always immaculate at end of day
Jancon Exteriors LLC provided a great experience.
Recognized Excellence - Jancon Exteriors LLC's whole crew provided exceptional service.
Areas For Improvement - Jancon Exteriors LLC did not fall short of my expectations.
Areas Of Satisfaction - The whole project met/exceeded my expectations.
Additional Comments - It was a great experience with Jancon Exteriors LLC.
Responsive, respectful and hard working team members - very pleased with the individuals on site.
Respectful - Consistently throughout the project.
Communication - Always an immediate response to any text or call, and the owner did a great job representing the company (he is exceptionally knowledgeable).
Problem Resolution - Responsive and addressed any questions, issues etc.
Professional & Organized - The team was consistently professional and organized. You would never know they were there at the end of each day, as they would pick up and remove everything.
Schedule - Yes, although a late start; no fault of Jancon Exteriors - supply chain delays and Covid were responsible.
Recognized Excellence - Ty was excellent - truly professional and focused. Very pleased with Josh and Jarod as well. Great team.
Areas Of Satisfaction - The team on site would always listen and address anything needed and respond accordingly.
Additional Comments - Overall pleased with our Jancon Exteriors experience.
Quality work and respectful to any questions or concerns.
Types of work - Loved that Billy made recommendations on repairs needed that I couldn’t see from the ground.
Safe - I liked the way the workers kept me and themselves safe while working on my project.
Respectful - The workers respected my special requests to keep my gardens from getting trampled and cleaned up every day to keep my property tidy.
Communication - Billy was very good at keeping me informed about my project and took the time to explain things to me to make sure I fully understood about the project. Also Amanda in the office was excellent at returning emails to me to questions I might have had.
Quality Of Materials - I like the low maintenance materials used.
Quality Of Workmanship - I’m very pleased with Billy, Brian and Gus bringing their knowledge to my project.
Expertise - Billy was great at organizing the work and bringing the supplies needed to keep the project moving.
Problem Resolution - I liked the way the crew worked together to resolve any issues. They were quick to address my concerns.
Professional & Organized - They always had the supplies needed for that day and were quick if there was something they needed to go get.
Schedule - They came when they said they would and stayed until all the work was completed. They even came back in a reasonable amount of time when I had found an additional couple things that I missed that I needed them to repair.
Value - I think they are reasonably priced for the quality of work they do.
Sales Knowledge - Dave took the time to explain how my project needed to be addressed and was patient with answering all my questions.
Design - They made everything blend seamlessly.
Recognized Excellence - Billy is a very conscientious, reliable hard worker. He was patient with me in explaining the answers to my questions.
Areas Of Satisfaction - Overall I was satisfied with all the work that was done.
Additional Comments - It’s nice to have a reliable company to help with your projects. I will use them again.
Jeff and his crew were very professional, clean, efficient. The finished decking and railing exceeded out expectations. The new vinyl siding and trim make the house look brand new, and major upgrade from original siding, much of it pine clapboard.
Clean - Cleaned up every day, left very organized work site. Important since big job that took 5 weeks
Respectful - All the workers were excellent in this regard
Problem Resolution - There were no problems, per se, but had to make creative solution to construction problem based on replacement material from original structure material. This including creative replumbing through decking to improve look and efficiency of two water spouts.
Recognized Excellence - Yes, but I forget his name!! he was the foreman for the initial part of job on decking and demo. Super nice, friendly and assisted with replumbing improvements through the decking for water spouts.
Areas Of Satisfaction - The decking is outstanding. The previous house comps, including one that had our proposed color of siding for house helped us make the decision to go ahead on our project with Jancon.
Jancon did a quality job from start to finish. Very detail oriented and thorough in all aspects. The end product speaks for itself. When faced with any construction obstacle Jeff and team got together with me to resolve it. The guys showed up when they said they would and it was obvious that they have pride in their workmanship.
Jeff and his team were professional, and got the job done in only 2 days, I was amazed. The site was clean at the end of the job, I didn't have to worry about a thing.
Types of work - I had a shingles and gutters done in this project, plus some rotten spots fixed up in the process. All the work done was top of the line, I couldn't be happier.
Safe - No nails or screws all over the driveway, all materials were secured over night (it got windy that night, nothing was blown around, or posed any danger to property)
Respectful - I left the door open so they could access my attic, lights were off and door was locked when I got home.
Communication - I was in contact with Jeff throughout the project, he let me know when the rotten spots were uncovered. He even obliged me an add on half way through the project without any issues.
Quality Of Materials - All top grade materials, the roof looks great, gutters are fastened perfectly in place.
Quality Of Workmanship - The roof looks great, a vent pipe was added for my bathroom, it came out fantastic.
Expertise - Very professional team, they were done in 2 days, amazing.
Problem Resolution - Rotten spots were patched up, it rained right after they were done, all the small leaks I used to need to deal with were gone.
Professional & Organized - I trusted Jeff, nothing but professional the entire way. During the estimate he walked me through the entire job, and explained why they would need to do what they did, the other estimated I got failed to help me understand the process.
Schedule - Once my turn was up, 3 days to job completion, amazing.
Value - Couldn't be happier, well worth the money.
Sales Knowledge - Again, Jeff walked me through the process, and delivered on what he said they would do.
Design - Looks great, I can check that off my "to do" list.
Recognized Excellence - I only got to meet face to face with Jeff and Billy, both were great on this one. I'm sure the whole team was fantastic though.
Areas For Improvement - None that I can think of.
Areas Of Satisfaction - I was seriously blown away at how quickly they got this done. You want the work done, and done right, but you don't want it to take to long, they met that challenge with ease.
Additional Comments - I hope to work with them again on future projects.
Great company with wonderful workers that care about the job and doing things right. We had a seamless experience from start to finish and I would highly recommend Jancon to anyone that asked! They installed siding, windows, a new front door and a portico with steps. It looks awesome.
Clean - All items were carefully stacked, covered with a tarp and put away every day.
Respectful - The crew was very respectful of our property and the grounds around the house. They were also careful with our cat, making sure he didn’t escape when putting in windows or coming into the house Thru any of the doors. They took their shoes off if they had to go upstairs on carpeted areas.
Communication - Andrew, the crew leader, was great at keeping me informed of what they planned to do each week and if their plans changed he would text or call to let us know.
Quality Of Workmanship - Very happy with all the detail work like covering nail heads, making sure the flashing was sufficient around the chimney and where the siding met the roofline or windows. Meticulous about little things like I am so it was a small punch list at the end of the job.
Expertise - I was very happy with Jeff and the whole Jancon experience. Honestly they were the best contractor I’ve worked with!
Recognized Excellence - Andrew, Justin, Matt and Jeremy were a fantastic crew. They were personable, professional and allowed us to be part of the experience by answering our many questions and letting us watch some of the work as we worked from home. We got to know them and looked forward to seeing them every day. In fact, the day after they finished we missed having them around! How many contractors can you say that about?
Areas For Improvement - I would have loved a better design drawing to show the portico. Although I love the design, the drawing was not necessarily made to show what it would look like on the finished siding. The other downside was the Town regulations regarding setbacks and how that impacted the design. It would have been helpful to know the process might require a variance and how long that process takes. But it’s tough to understand all the surrounding town building regulations and keep up-to-date on them all.
Quality Of Workmanship - The carpenters were excellent, and the team that stripped and shingled were impressive.
Expertise - Carpenter went above and beyond (the shingles/siding where it met the roof shingles)
Value - The estimate was competitive or better than the competition, and the work included was more extensive.
Recognized Excellence - Billy was our PM and was very good.
Areas Of Satisfaction - They are very knowledgeable and did a great job on the roof and gutters. Everyone was very nice.
Recognized Excellence - I would recognize the carpenters; they were very considerate while working around us. One of them noticed an internal door of ours that was not locking correctly and fixed it, which was very nice.
They have superior workmanship and high quality employees!
Types of work - They also did roofing, a new front porch, and repaired my back porch.
Recognized Excellence - Steve, who does the siding, was exceptional! He was insanely awesome!
Areas Of Satisfaction - They met and exceeded my expectations with their workmanship and quality of employees.
Additional Comments - People say to me that Jancon is so expensive. Their workmanship blows it out of the water. It was high price, but you get what you pay for!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jancon Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys