Additional Comments - The team was excellent and we love our “new” home!
Showrooms - Show room was a great feature
Additional Comments - Great staffThis was our second project with Jackson
Project Manager Communication - I would give him a "5" because he was fantastic.
Additional Comments - I looked forward to sharing this with you because it has been the best experience I have ever had with a contractor. They were awesome.
Additional Comments - Jackson Design and Remodeling exceeded our expectations on many accounts, took ownership to address any concerns promptly and followed up at different levels of management to ensure complete satisfaction. The competence, professionalism, accountability, and genuine friendliness of the JDR team is what makes JDR the best among the design and remodeling industry. We are fully satisfied and highly recommend JDR.
Additional Comments - Our designer, Alison Green, was outstanding. She really held the whole project together. She was so well-informed, understood our wants and needs well, and was a pleasure to work with. If we could "rate" her, she would get 5 stars!!
Expertise - George Loflund, Mitch Jackson, and Chris Gallo were great to work with. If I had any questions or needed something done, all I needed to do was talk to one of them and I would get a response.
Punchlist - The entire project was well-coordinated and completed in a very timely manner. From the time the demolition started until the project was completed, every project item was sequenced well and there were no wasted days to speak of.
Project Manager Communication - Mitch Jackson and Chris Gallo did a great job of keeping us informed of what to expect each day. They kept us informed via text, e-mail, or in-person communication. If we had any questions, they were only a phone call away.
Schedule - Mitch and Chris kept us informed daily.
Jobsite Cleanliness - The workers did an excellent job of leaving the worksite clean at the end of each day. I never had to ask any of them to please clean their mess.
Home Safety - There were times when none of us were home while work was being done. The workers were great about entering the house, doing their work, and making sure the house was locked and secured when they finished. We did not have any issues with things in the house being out of place or missing.
Original Design - I believe the final project turned out better than our original design and desires.
Selections Process - One of the reasons we chose a design-build process was to get the assistance of a design team. The JDR design team was very helpful in designing a kitchen that would be efficient, easy to operate in, and looked good.
Materials Selections: Surface - George was very helpful in showing us the selections for cabinets, countertops, and flooring. He was able to show us the many different choices without having to spend alot of time going to different vendors. Seeing what is available at the Home Expressions showroom is very helpful, but actually going to Tutto Marmo to select granite slabs and Arizona Tile to select tiles was fun and educational.
Showrooms - We enjoyed our trips with George to Tutto Marmo for granite, Arizona Tile for tiles, and Ferguson Enterprises for appliances. George was helpful in educating us on what we should be looking for and showing us what was available. If George had not been along with us, we could have spent many hours at various vendors getting overwhelmed with the choices that were available.
Easier Than Expected - I was hesitant to tackle our kitchen remodel project, because I had heard many horror stories about home remodel projects. Our project was completed in 4 months from the start of design to end of construction. If I had tried to tackle this project on my own, the kitchen would still be torn up and in-work. JDR definitely made this project look easy by providing expert design advice, skilled tradesmen, and knowing the quality products available. By JDR taking on all the difficult issues, our kitchen remodel project was clearly made easier on us.
Additional Comments - It has been a pleasure working with the JDR staff, your subcontractors, and vendors. You have a very professional team and provide a quality service and product. We look forward to enjoying our new kitchen for years to come and hope to call on your services again sometime.
Additional Comments - We were very pleased and are very happy with our home.
Additional Comments - Our Jackson team was made up of Jim. Tatianna, Cat, and Joe. They all did an excellent job in their respective roles. Very professional, responsive, and customer service focused. We are extremely pleased with the final result and overall Jackson experience. Would be happy to reccommend or help Jackson in any way possible in the future.
Easier Than Expected - We expected it to be easy and it was!
Project Manager Communication - Jesse was great, he gave us nearly daily updates by text throughout the project and even sent pictures of the painting when we were out on vacation in Hawaii.
Recommend Builder - Without a doubt, we are very happy with our overall experience and love the transformation of our home!
Additional Comments - As a PM, Mike did an excellent job!
Overall Experience - Jackson Design and Remodeling was very professional and articulate. I will be using them again for the kitchen project.
Additional Comments - I thought that Jackson Design and Remodeling was very professional, the quality of work was exceptional, the materials were exceptional, no short cuts were taken, everything I questioned was fixed promptly, and I thought it was very nicely done.
Additional Comments - Everyone on the Jackson team is terrific! We bought an old house, then immediately called on Jackson to help create a vision. We trusted them implicitly to tear the house down to the studs, and get started. It was a one year project, and the team was beside us every step of the way navigating the many challenges. We are happy to say this our old house is now our HOME thanks to Jim, John, Sol, Liz, Don and the rest of the Jackson team.
Additional Comments - We are loving our remodel!!!!
Additional Comments - Don Thomas was great in staying on schedule and dealing with issues that came up.
Additional Comments - WE WERE VERY SATISFIED
Problem Resolution - I can not be more complimentary about Jim Groen, Pam Johnston, Jennifer Rosenthal and Don Thomas. They represent Jackson in a manner that is beyond expectations. True professionals. Addressed every issue in a quick and positive manner -- always conveying the impression that they wanted to do what was in my best interest. They did all of the work so extremely effectively AND that doesn't even take into account that I live 2,000 miles away. Really a first class group Thank you and them so much
Trust - I don't know who screens your folks or models the purpose of Accountability, but it is certainly on display with these guys
Project Manager Communication - Don Thomas could not have been better. He just made things happen -- how do you ask for more than that?
Jobsite Cleanliness - Not a very easy thing to do to say nothing of my obsessive/compulsive neighbors
Work Done Right - a couple of very understandable occasions that were quickly remedied
Overall Experience - I'm sorry I don't have more for you guys to do
Organized And Professional - I need to comment on the efficiency and courtesy of Stina and Maria. Very effective and helpful
Original Design - Only differences were, of course, due to my change of mind
Responsive Design - The only guilty budget over-run party was me. The Jackson team did the best they could to protect me from myself
Selections Process - Pam was wonderfully patient - and Jennifer never failed to follow through
Materials Selections: Appliances - The team -- especially Don and Pam went way beyond expectations to accommodate particular hardware needs.Helping me solve a closet door issue should be a bonus payment item for Pam -- Recognizing the bonus should come from Jackson rather than me :)
Additional Comments - I cant say enough good things about Carlos Vazquez. He is extremely knowledeable about the entire building and remodelling process, friendly, and professional.
Recommend Builder - I already have recommended JDR to several people who ask me about the experience and see our kitchen. I tell them that I would go with them again in a minute.
Easier Than Expected - I'm not sure it was easier than expected but it was exactly what I had hoped for when deciding to go with JDR. I felt the constant help, support, and honest feedback that we received from their team at each step of the process kept the project and the decision making along the way from becoming over whelming. Also it was so comforting to have an experienced team to bounce ideas off of, while knowing that there was always someone on hand to answer our questions. They delivered exactly what they said they would and more.
Additional Comments - Can't wait to tackle our next project with them.
Additional Comments - Our remodel was easy from start to finish. What we expected to be a miserable time was actually quite enjoyable. Our Project Manager Mike was perfect, as were Brent, and the architect Jim (this guys funny too!!!!!), who made out kitchen and bathroom look bigger than I thought they were. Our powder room was an add-on and Alison, our designer, did a fabulous job with such a small space. We are very happy with the job and would recommend JDR to anyone.
Additional Comments - From the moment we visited the showroom through the full completion we were handled in the manner we expected- the highest level of respect, professionalism and graciousness with JDR!
Additional Comments - The Jackson Design team was very professional. I could not have chosen a better company to work with. I will recommend Jackson Design to everyone who is looking for a remodel company,Kelly
Additional Comments - From the designers , project manager, architectural manager to the office staff all performed with high standard and very pleasant and relax environment
Additional Comments - They did a good job. We have used them once before. We'll probably use them again in the future.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jackson Design & Remodeling, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys