Very professional caring and courteous

Hard to get through to anyone on the phone. I was at the DMV and called twice and was on hold for 15+ minutes then the line dropped. The third time I called I was able to speak with a representative who was able to help; however, this was a most frustrating experience.

Worked hard for me to get best price and great coverage

Y'all took 6 weeks to respond to an email as to why my annual premium increased.

Mr. DeWayne has provided the best customer service. He is always quick to respond and has went above and beyond!!! We appreciate his knowledge and expertise with answering any questions we have about our policy. Thank you for your dedication and hardwork.

Our local office closed. The phone number on my billing rolls to a number out of state. My so called agent is not responsive. I have to call multiple times to get anything accomplished. I feel like a number and that no one cares as long as I pay my invoices.

Suck

The verbal quotes didn’t match the actual prices, I was left without insurance as Rob messed up the dates of my transition, I’ve asked to move to Progressive multiple times and can’t get an answer. I would gladly take another rep. Rob has been the worst.

At first the communication between us and Insurance South was good; three years later I would rate it as very poor. Made at least 6 phone calls and sent, then re-sent EM with no resolution. Finally reached out to our real estate agent who had management contact us. At that point (1.5 months later), we had our request resolved.

Questions are not answered unless I email more than once, the customer care team is lacking in customer service my actual agent is great but anytime he defers me to his care team it’s a hassle.

Cancelled my policy for specious reasoning without giving me a chance to respond.

I was ultimately able to get my auto, home and umbrella policies updated, but it took over a week for anyone to respond to my initial request for service.

Karen made the process quick and easy. She also took the time to answered every question I had!

One stop shop

Very friendly and helpful. I needed to make a policy change on my auto for a new vehicle and she had everything squared away in less than 10 minutes!!!!!

Easy to deal with, prompt service

Prompt efficient

I've only had your insurance for a few weeks but you were very patient with me and getting all my information to you about my home. And your rates are very affordable for my budget.

Very, very easy to work with. Excellent communication. If I have any questions, Dewayne is always available to answer.

Nothing. Nothing.

Friendly staff, quick response, very helpful

I have attempted to add vehicles to my policy 2 times int the last 2 months. On both occasions it took me multiple attempts and days to contact an agent. I left several messages and did not get any return calls.

My agent resigned and I needed help with getting the lien holder on my policy. I finally had to call Safeco directly myself. I will probably look for another agent and company.

Mr. Hazelwood was so helpful in the process of obtaining home owners insurance. He found the best deal for my needs and was very thorough in keeping me informed every step of the process. I appreciate the excellent service that Mr. Hazelwood and Insurance South has provided!

Agents are helpful

Dewayne was very helpful and found us a great deal on home and auto insurance.

Being responsive and attentive to my specific insurance needs.

Same issue as the last time I provided feedback No matter how many emails I send about not being able to access my Safeco accounts either via web or IPhone the Insurance South agents are not able to get out working. I’m already shopping around. No need to follow up with me

Great customer service!

I purchased three policies - homeowner, umbrella and auto (Safeco). Only the homeowner and umbrella policies are shown when I log into my Safeco account. I have sent three emails to Insurance South customer service asking if they could help figure out why the auto policy is not visible online and I never received a response. I may ultimately need to contact Safeco to solve the problem but the fact that I never heard back from Insurance South is very frustrating. I was getting timely communication up until the point I paid the premiums and now I get nothing. This makes we wonder what type of service I will receive if I ever have to file a claim. Started off great but pretty poor right now.

Always ready to give support and information.

Great service very helpful!

Unable to provide insurance for boat. Slow communication

Quick response to requests when needed.

Forrest did a great job to get us the most coverage at the best rate. He made it easy and smooth. I’ve already recommended to others.

I was going to transfer to a different agency. But finally got someone on the line that would answer questions. But now that you have my business again, me emails are going unanswered….again.

Very customer focused. Received friendly and professional support and service. Answered all questions in a timely manner. Definitely recommend.

The actually agents need to be more responsive. I called Forrest with a question after the policy was written and have yet to hear from him.

The people and the prices!!

DeWayne is a great agent; he always goes the extra mile for his clients.

Always super helpful! Have love having them as insurance company!

Well,to apply for and obtain a policy was pretty easy and simple.

We recently got a new agent representative, Brianna Tone. She is very quick to respond to any need we have had so far.

Your agent

Great customer service , competitive pricing, and lower rates than any other company ! I definitely appreciate the easy process to get policies started.

They shop for the best rate.

Fast, professional, competitive and convenient

Forrest was great to work with. He and his team worked quickly for me when I needed it!

Some level of 24hour availability. Since plans are brokered no changes can be made directly with the carrier so I am restricted to doing business 9-5, M-F which means I must do business while I and also at work which can be very inconvenient. But I have to access all my other data from the carrier on that webite. Makes for dealing with multiple people across multiple platforms when there is a policy issue. Can be very troublesome.

Professionalism and caring