I felt that Infinity had a very knowable sales person and someone who wanted to help us out with our roofing and window needs. The materials were available when promised and installation took place when promised as well. The installation crews have much to be desired, seem to be under a lot of stress to get projects finished and leave hence they do not clean up very well.
Areas Of Satisfaction - Ordered the materials and projects were done in a timely manor.
When we first got them we had gutter helmet. They were efficient and good. We were very happy. We had to redo our roof. It was a metal roof. We had to have screens. Our miscommunication about the screens was worked out. I have only had it for 6 months and I am very happy with them. I would tell anyone with a gutter problem to talk to Infinity Home Improvement. They usually have a solution.
Areas Of Satisfaction - The screens seem to work. They did not charge me for the screens. Overall, the help I got from the salesman and the installer was wonderful. I understand about their gutter helmet. We are very happy with the product.
Future Needs - John Hunt was good. He was very very efficient, kind, and explained what was going on and why dropping the gutter helmets would not be efficient. The water would just go over the side. I was able to understand him. He was very good.
Areas Of Satisfaction - I was most satisfied with the quality. The windows are beyond my expectations!
Recognized Excellence - We only had the guy who installed it and the salesman. They were both very, very good.
Additional Comments - It's been a great company to work with.
Recognized Excellence - The salesman was a very nice guy.
Recognized Excellence - I would recognize the salesman for exceptional service. They were very nice people.
Areas Of Satisfaction - Their knowledge of the job and what had to be done, was satisfying. They brought the owner on the follow up, 60day inspection and I was very satisfied, with that.
Recognized Excellence - James Adams was great!
Future Needs - They are doing more already.
I would caveat any recommendation with "make sure you get an absolute date."
After the initial visit to my home I paid in full for attic insulation. I was told within the next 3 days I’d get a call or visit from manager to confirm my install. No one ever called. A few weeks went by without any communication. I then called to inquire if there was a delay and left a message. When I called the next day the install dept (?) told me they didn’t know who I was and didn’t have any record of my install. Eventually I spoke with the referral dept (?) and she found my record. The install crew came the next day.
Everything was done excellently. We were very happy with the results, and the material is exactly the color we wanted to have. It was just done very very well.
I thought they were high priced and I don't give my friends recommendation.
Eric was excellent, knowledgeable, and responsive.
The deck we had built was eveything we asked for and wanted. They did a wonderful job.
It took 3 attempts to get the salesman out to our house for the free estimate and sales pitch. When he did come out, he was over an hour late, with NO communication with us about his delay. The salesman did an excellent job telling us all about the company and their services and products. It seemed like a no-brainer to forget about our short experience with them and hire INFINITY HOME IMPROVEMENT to complete our bathtub replacement job. The days after the salesman left our house, with a check paid in full for the services to be rendered everything went to shit. We were given a 3 day time frame to expect the next person in the process to get things started. The site manager was supposed to contact us and come out to our house for measurements, within THREE DAYS. It took two weeks of us calling every day to get the site manager out to our house to measure everything. The site manager measured everything and told us we would be receiving a "custom tub" to fit perfectly in the space we had. We were SO excited to start this process and get what we thought we were paying for, which was $6,417. A few weeks later we heard from the site manager that the tub was ready and we scheduled the work crew to come out. My husband took the day off of work to be there and we were told they would be there BY 9am. 10am rolled around and my husband called every number we had for the company and someone finally called him back around 11:30am, letting us know that the job was cancelled for the day because the crew was sick. We rescheduled for the next time THEY were available to come back out. My husband took ANOTHER day off of work. Again, we were told the work crew would be there BY 9am. Same thing happened, except they finally came before 11. We were told by the salesman that the work crew would be professional and timely. They were NOT what we were expecting based on the salesman's description. They were in sweatpants, ripped up clothes, and nearly two hours late for the job, again with no communication telling us they were on their way or running late. They didn't bring any food or water for the day and asked us to supply them with bottled water and asked my husband around noon if he could run out to Subway to get them lunch! The two men fought with each other all day, but got the job done by 6pm. The finished product looked beautiful, if you had NO idea what we ordered or were told we would be receiving. Upon further inspection we realized the tub they installed was smaller than the one the Site Manager told us we would be receiving. To make this smaller tub fit in the space we had, they put TWO INCHES of plastic trim connecting the tub to the flooring. No one told us there would be trim ON THE FLOOR, lining the entire side of the tub and floor, covering up their error of mis-measuring. There was 15-20 screws left exposed into our bathroom closet, which means we couldn't put anything back until the exposed 2 inches were cut. The caulk started peeling the first time I washed the shower. We immediately called the site manager, complaining about the size of the tub and the unexpected use of trim. Instead of understanding our disappointment he started YELLING at my husband and fighting about his obvious error. It was disgusting. I had to tell him not to talk to my husband that way and he threatened to leave. Incredibly unprofessional. All the while, we have a $6,417 pile of garbage in our bathroom and we are even more angry and disappointed about the lack of communication and overall disappointment. It took FOUR weeks of us calling them DAILY after the installation to get someone back out to clip the exposed screws and re-do the caulk. We did not receive any compensation, apologies, or understanding for the finished product we DID NOT receive, but paid for in full, or for all our troubles, sleepless nights, and headaches. I WOULD NOT RECOMMEND THIS COMPANY FOR ANY SERVICE.
People can trust them. They do what they say they will do.
I am extremely dissatisfied with Infinity Home Improvement. From the salespeople to the installers, I have been treated in a very disrespectful manner. My project was a nightmare and still isn't completely finished. The nightmare began in July/August 2017 and is still not completely finished. I was promised one thing and got another. I plan to complain to the Better Business Bureau and the Consumer Protection Agency. Complaining to Infinity has gotten me nowhere. I have a hole in my siding and I believe the last people who worked on the job did this in retaliation for me complaining. I have tons of documentation and pictures to show how the nightmare unfolded. Infinity has avoided and ignored my emails and phone calls. The deck is already starting to slump. The garage was never finished and they took my money before they finished the job. I'm disgusted. I paid way too much to have the kind of treatment I received. Infinity refused to give me the names of the people who did the first and the second job. They came back and put holes in the downspouts to put velcro as a holder... There is no much. I am writing this in a hot and heated manner, but I have more extensive, factual evidence.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Have any questions? Feel free to contact us. We will be happy to hear from you!
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Infinity Home Improvement Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!