The coordinator was thorough and explained everything.

I have already recommended someone.

Daniel was very professional. He explained everything very well. He was very knowledgeable of the product.

Recognized Excellence

Recognized Excellence - All of them were really nice. The ones that I did have some type of dealings with, I had no problems with. The whole team was really professional.

Additional Comments

Additional Comments - If I know anyone who needs a roof, I will recommend ImproveIT! of Atlanta, LLC.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales representative for his exceptional service. He was excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the timeframe it took them to begin and complete the whole roofing process, including the cleanup. The way they cleaned up was great, and it didn't take them long at all to complete the roof.

Additional Comments

Additional Comments - It was a good, smooth experience. The customer service was good and any questions I had were all answered. I don't have any complaints. The experience was wonderful!

I was definitely happy with the service on both ends in regard to the customer service part and the work that was done.

Recognized Excellence

Recognized Excellence - Carlos provided exceptional services as his services were very professional.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations.

Additional Comments

Additional Comments - Thank you, ImproveIT! of Atlanta, LLC!

They did a fantastic job. I am very pleased with the roof and the process. Mr Carlos and Sanja were exceptional, as was the lady at the office.

Additional Comments

Additional Comments - It was a great experience, one of my best experiences, simple and easy. They did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos Mateo for his exceptional service. He was the project coordinator. He was on top of everything and kept me informed before the project started. He took my calls and texts right away and was very helpful. He explained everything in detail and answered all my questions, which was great.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied overall.

They have different groups come out. One might say they will do a certain thing, and while waiting on that, I was told by another party that they don't do that. I have a rafter in the house that is rotting. The guy said someone would be back out to replace it, and I am still waiting. I called the office and explained it to them. She said they don't replace the rafters, and I would have to call another company. I don't agree with that. Some work was okay, but that threw me off. I told him it didn't matter what the cost was, that I wanted it replaced. He said they will be back to replace it, and he didn't know why they didn't replace it. If they had told me in the beginning they don't do that, I wouldn't have fooled with them. I was told not to on top of my own roof. I paid $9000.00, and now I have to get another roofer out. Furthermore, I am not satisfied. What good is a roof if I can't go on top of it. The salesperson said they would do that, but the lady in the office said they wouldn't. I am stuck in the middle on that.

It was a good experience. They were straight forward, on time, and completed the job quickly.

Areas Of Satisfaction

Areas Of Satisfaction - They were quick, and got the job done, and did what they said they would do.

The service was perfect. The work was impeccable. The agent I worked with made the process seamless.

Additional Comments

Additional Comments - I would use them again for another property.

They are a great company!

Recognized Excellence

Recognized Excellence - I would like to recognize Gino, and Sonia, for their exceptional service.

Recognized Excellence

Recognized Excellence - I didn't talk to anyone besides Gino, so I would like to recognize Gino for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! met/exceeded my expectations with the roof itself. They did an excellent job on my roof!

They have a good quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole team, for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in all areas of my expectations.

Types of work

Types of work - Roof and gutters were installed.

Areas Of Satisfaction

Areas Of Satisfaction - They stayed on task and did it in a timely manner.

Recognized Excellence

Recognized Excellence - We would like to recognize Carlos Hernandez for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! met our expectations when it came to our roof repair.

The consultant was very nice and very professional. He walked through everything for me. I didn't have to worry about everything for me. I would give him a 5- star.

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos Mateo for his exceptional service. He was the guy that came bu and did everything for me.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in every one of the areas. They exceeded my expectations with Carlos.

I love the roof they installed.

Recognized Excellence

Recognized Excellence - Valentino provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They came on time, completed the work in a day, and cleaned up very well. You would not know they were there.

Additional Comments

Additional Comments - They were on top of everything. I was pleased with them.

They were very responsive. Sonia did a great job following up. Daniel, who came out to explain the whole process to me, he did an excellent job. Even the gentlemen, who initiated the process, did a great job explaining to me how things would work. Everybody that I had in contact with at ImproveIT of Atlanta, did their part, and did it well. I didn't have to call a lot of times to try and figure out things. They called back when they said they did. Basically, to me, everything was self-explanatory. Overall, they did a great job.

Quality Of Materials

Quality Of Materials - As of right now, it's still pretty new, so I'm going to have to see it overtime. After the storm, ill check if it's good. We're having a great storm right now, so this is a great tester how well the quality of the material is. But, as of right now, everything is good.

Recognized Excellence

Recognized Excellence - Everyone that I came in contact with did a great job. Sonia did a great job in following up, because I've had to cancel a couple of times. Daniel flew the drone and dealt with the insurance, and explained everything to me. I had tons of questions, and he did an excellent job. He let me asked as many questions, and that made me feel like I was not being pressured. Some people just wants your money. He did a very good job.

Recognized Excellence

Recognized Excellence - I would like to recognize Sonya for her exceptional service. She was very helpful to me. I would also like to recognize Isaiah for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I got what I expected.

Additional Comments

Additional Comments - They did it in a timely manner and everything worked out pretty good. I tried to do a few things in the beginning but ended up having to finance it and they made that pretty easy for me and everything turned out all right in the end!

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with a timely installation and they were very professional. They went out of their way to make sure the insurance company received pictures and the final bill.

Additional Comments

Additional Comments - They were on time and did everything in a timely manner even with the rain we had.

Carlos was knowledgeable, patient and prompt. As a representative for the company, he did a wonderful job.

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos Mateo.

Areas Of Satisfaction

Areas Of Satisfaction - The initial visit met my expectations. Everything was explained to where I understood and knew what to expect.

Recognized Excellence

Recognized Excellence - Valentin Seiler

Areas Of Satisfaction

Areas Of Satisfaction - Time. Starting and completing on time

Additional Comments

Additional Comments - A good overall experience

Recognized Excellence

Recognized Excellence - Carlos did an excellent job of communicating with us every step of the way.

Areas Of Satisfaction

Areas Of Satisfaction - We really appreciate it how the roof is completed the job in one day.

Recognized Excellence

Recognized Excellence - I'd like to recognize the workmen that were here the day of the project. I was very impressed with them. They were coordinated, worked well together, worked hard, and looked like they knew what they were doing. It was really one of the best-working crews I think I've ever seen. They were so pleasant.

Areas Of Satisfaction

Areas Of Satisfaction - The crew and the salespeople met or exceeded my expectations. They didn't seem to be in a rush and seemed to be on my side. They had the intention of helping me get what I needed.

Sure

Recognized Excellence

Recognized Excellence - I would like to recognize the whole crew for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Additional Comments

Additional Comments - They did a good job.

Everything went well.

Recognized Excellence

Recognized Excellence - The work was done while I was at work.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with their timeliness and workmanship.

The customer service was great, attention to detail was great, and any issues we had were corrected quickly.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! of Atlanta, LLC, met my expectations in terms of doing what was asked, communciation and making sure the project went as planned.

I had a good experience with the company. They did a great job. The representative was very nice and took care of me.

Recognized Excellence

Recognized Excellence - I would like to recognize Daniel for his exceptional service. I also would like to recognize Sonja at the front desk for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by just keeping me informed of what was going on in the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Stefon and Carlos for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The work was great.

Additional Comments

Additional Comments - I was just satisfied to the upmost. They did a great job!

Recognized Excellence

Recognized Excellence - I would like to recognize my project coordinator, Carlos Mateo, for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The service was good, meeting/exceeding my expectations. They were timely, finishing before 5:00 that afternoon. Good one-day service!

Recognized Excellence

Recognized Excellence - Mr. Carlos and his team did an excellent job on our roof and gutters. We truly appreciate each of them.

I would like to applaud the amazing ImproveIt Of Atlanta team who assisted me with getting my roof replaced. The employees in question are, Fred McDuffie, Javier Zamora, Daniel Correa, and Sonja Smith. They are exceptional employees, very professional and their customer service was exemplary. Kudos to all of them.

Quality Of Materials

Quality Of Materials - Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Very satisfied.

Professional & Organized

Professional & Organized - My team was very professional and I can't say enough about how organized they were. From beginning to the end.

Recognized Excellence

Recognized Excellence - Fred McDuffie, Javier Zamora, Daniel Correa, and Sonja Smith. All were very professional, and provided exceptional customer service.

Areas Of Satisfaction

Areas Of Satisfaction - Promptness and Customer service

Additional Comments

Additional Comments - Only to say that I am a very satisfied customer and would definitely do business with this company again if needed. I will definitely refer family and friends that are in need of this service to improve it of Atlanta

They were easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the timing of the project. They were very fast at fixing the roof.

From the beginning to end they were professional!! Excellent customer service skills!!! I would recommend everyone to use IMPROVEIT!!!

Quality Of Workmanship

Quality Of Workmanship - My roof looks good!! I am sooo satisfied!! I definitely choose the right company for the job!!! The understood the assignment!!

Professional & Organized

Professional & Organized - Excellent customer service skills!!! Always answered any questions I had. I would recommend everyone to use IMPROVEIT!!!

Recognized Excellence

Recognized Excellence - Carlos!!!!!! He definitely deserves a RAISE🙌🏽🙏🏽🙌🏽🙏🏽

Additional Comments

Additional Comments - I just want to thank Sonja and Carlos again for helping me with this easy process and getting my roof done!!!

Keep the good work up. So far, I am satisfied with the work.

Quality Of Materials

Quality Of Materials - They said the materials were satisfactory and up to federal government standards.

Recognized Excellence

Recognized Excellence - I would like to recognize Sonja Smith and Carlos Mateo for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the drone footage of what needed to be done on the roof.

Additional Comments

Additional Comments - I appreciate you taking care of the problem!

Areas Of Satisfaction

Areas Of Satisfaction - Timeline was meet and job completed same day

Recognized Excellence

Recognized Excellence - Very good work

Additional Comments

Additional Comments - I would recommend this company to anyone . And So ya is simply the best I have ever worked with

The process was clean, quick, and easy.

Recognized Excellence

Recognized Excellence - I would like to recognize Julio M. and Sonja for their exceptional service. They were great and very consistent. They are the reason I would recommend the company.

Areas Of Satisfaction

Areas Of Satisfaction - Getting the job done has been difficult because of problems with my insurance company and roofing. Julio has stayed with me the entire time. I was afraid I was going to pay out of pocket and not have a credible company do the work. Julio assured me it would not happen that way, and it didn't.

Additional Comments

Additional Comments - Miss Sonja keeps in contact with me. She is calm and comforting; it does not feel like someone is hassling me. She is very considerate of my issues.

Recognized Excellence

Recognized Excellence - Valentin

Would not hesitate to use again or recommend unconditionally!

Recognized Excellence

Recognized Excellence - Christian, Carlos and the entire team provided unparalleled service and professionalism.

They are always courteous, friendly and helpful!

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You guys were very professional and knowledgeable.

They came on time and did what they were supposed to do. They cleaned up.

Recognized Excellence

Recognized Excellence - The sales representative, Javier, provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations. They were good.

Carlos Mateo really helped me! I was very pleased with his expertise and the way he helped me with my claim.