They were on time, efficient, professional, and cleaned up after themselves.

I would highly recommend them.

Quality Of Materials

Quality Of Materials - I am very satisfied with the quality of materials used.

The representative from ImproveIT! of Atlanta, LLC, Daniel, explained exactly what was going to happen from beginning to end. How he explained it, was exactly how it happened.

They told me it would not cost me anything, but it cost me $2,100.00 out of my pocket, as my insurance did not cover it. This was an insurance claim.

Areas Of Satisfaction

Areas Of Satisfaction - I got a roof that met my expectations.

The coordinator was thorough and explained everything.

I have already recommended someone.

Daniel was very professional. He explained everything very well. He was very knowledgeable of the product.

Recognized Excellence

Recognized Excellence - All of them were really nice. The ones that I did have some type of dealings with, I had no problems with. The whole team was really professional.

Additional Comments

Additional Comments - If I know anyone who needs a roof, I will recommend ImproveIT! of Atlanta, LLC.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales representative for his exceptional service. He was excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the timeframe it took them to begin and complete the whole roofing process, including the cleanup. The way they cleaned up was great, and it didn't take them long at all to complete the roof.

Additional Comments

Additional Comments - It was a good, smooth experience. The customer service was good and any questions I had were all answered. I don't have any complaints. The experience was wonderful!

I was definitely happy with the service on both ends in regard to the customer service part and the work that was done.

Recognized Excellence

Recognized Excellence - Carlos provided exceptional services as his services were very professional.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations.

Additional Comments

Additional Comments - Thank you, ImproveIT! of Atlanta, LLC!

They did a fantastic job. I am very pleased with the roof and the process. Mr Carlos and Sanja were exceptional, as was the lady at the office.

Additional Comments

Additional Comments - It was a great experience, one of my best experiences, simple and easy. They did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize Carlos Mateo for his exceptional service. He was the project coordinator. He was on top of everything and kept me informed before the project started. He took my calls and texts right away and was very helpful. He explained everything in detail and answered all my questions, which was great.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied overall.

They have different groups come out. One might say they will do a certain thing, and while waiting on that, I was told by another party that they don't do that. I have a rafter in the house that is rotting. The guy said someone would be back out to replace it, and I am still waiting. I called the office and explained it to them. She said they don't replace the rafters, and I would have to call another company. I don't agree with that. Some work was okay, but that threw me off. I told him it didn't matter what the cost was, that I wanted it replaced. He said they will be back to replace it, and he didn't know why they didn't replace it. If they had told me in the beginning they don't do that, I wouldn't have fooled with them. I was told not to on top of my own roof. I paid $9000.00, and now I have to get another roofer out. Furthermore, I am not satisfied. What good is a roof if I can't go on top of it. The salesperson said they would do that, but the lady in the office said they wouldn't. I am stuck in the middle on that.

It was a good experience. They were straight forward, on time, and completed the job quickly.

Areas Of Satisfaction

Areas Of Satisfaction - They were quick, and got the job done, and did what they said they would do.

The service was perfect. The work was impeccable. The agent I worked with made the process seamless.

Additional Comments

Additional Comments - I would use them again for another property.

They are a great company!

Recognized Excellence

Recognized Excellence - I would like to recognize Gino, and Sonia, for their exceptional service.

Recognized Excellence

Recognized Excellence - I didn't talk to anyone besides Gino, so I would like to recognize Gino for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! met/exceeded my expectations with the roof itself. They did an excellent job on my roof!

They have a good quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole team, for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in all areas of my expectations.

Types of work

Types of work - Roof and gutters were installed.

Areas Of Satisfaction

Areas Of Satisfaction - They stayed on task and did it in a timely manner.

Recognized Excellence

Recognized Excellence - We would like to recognize Carlos Hernandez for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - ImproveIT! met our expectations when it came to our roof repair.