I want to log into an account on your website and view my plan and how much I pay, line by line.
Your website lacks transparency.

New customer. I had to contact the main office with some questions. Did not have to wait on hold for a representative which was wonderful. She was able to answer my questions quickly and clearly. What a refreshing experience considering some other customer service situations I've had to deal with lately.

Prompt service and follow-up.

Greg Bowyer has been extremely helpful with my insurance needs as they have evolved over time. Initially he was able to find coverage for a property with an unlivable house and poorly maintained structures. Then when we built a new home with a small vineyard, he was able to secure complete coverage for the property and our cars and truck. I highly recommend contacting Greg to learn about the insurance options that are available.

Prompt service! I so appreciate when a call or email is returned quickly. I also appreciate the follow up!

The team was very patient and respectful of my questions and concerns

Francis was extremely helpful even though the credit union was not.

The agents I've worked with have been knowledgeable and responsive.

On the ball with services

Our Representative has done a wonderful job = getting us insurance on short notice.

Fast, efficient and affordable.

Very helpful and kind

Best customer service i have had in a long time! Our agent was very knowledgeable, very helpful abs quick to respond to calls. Highly recommend

I was working with Bill Nelson on my new insurance policy, which I paid for weeks ago, but he stopped responding to me. I reached out again and received a response from Greg Bowyer stating, "Bill is no longer with us." Regardless of who helps me, I urgently need someone to add the real estate agency managing my rental as an additional insured—something Bill failed to do after I initially requested it. Please assign someone to assist me with this as soon as possible. Let me know who will be handling my request moving forward. Looking forward to your prompt response.

Funds were take out 7 days before closing (closing was tentatively Feb 7). Funds were taken ou Feb 3. The agent said that he would correct the date. The house sale did NOT finalize. Now I have to hunt you down for my money back.

Very fast and friendly service. Bill Nelson was very knowledgeable and effective at guiding us through the process.

I liked how quick and easy it was to change my insurance.

Dependable. Good communication. Online and web services are efficient.

Our rate increases have been astronomical over the several years we have had your insurance. We have had no claims and very little communication between us, yet the increases exceed even the very high inflation rates in our country! I understand how insurance works and while I have no desire to actually need to use your service, it does seem like others' losses are negatively impacting our rates at unusually high leves!

Patient with responses to questions. Easy to work with. Friendly and professional.

The availability of my agent Greg Bowyer, who always answers my calls or responds back in a very timely manner.

Personal care and understanding.

Agent provided discounts I was not entitled to nor provided feedback that I was entitled to. Insurance provider inquired about these (home owner discount) to which I provided feedback that I do not own the home I live in. I then had the discounts removed. I will be looking for a new coverage provider starting the new year based on this experience.

Your agent Greg Bowyer was very helpful and found the homeowner's insurance policy I needed in a timely manner.

I do not have youryou ins. And don’t want it. I have my own and love it.

I had to contact them to find out my policy was canceled, I never heard from them.

Quick responses and always able to assist me with issues

Greg is always responsive and always goes the extra mile anytime I need something insurance related the service is EXCELLENT.

Quick, fair and always on your side ! Highly recommend them !

I refer my family, friends and clients to HomeServices Insurance because I am confident they will receive more options for insurance than by calling any single provider. The service I've received has guided me to better coverage at similar prices than I previously had, and each of my concerns and questions has been answered promptly and completely. I

Greg is extremely knowledgable and thorough, with incredible follow-through.

Check your emails

Greg Bowyer always provides quick and excellent service.

Bill Nelson is the best insurance agent I have ever worked with.

Good prices Can shop many insurance companies

Easy, fast and thorough.

We never hear from you. We have no connection to your company except when our money is deducted from our bank account. The entire process is so impersonal that if we had an actual claim, I would not know who to contact or how to contact them. It is laughable that we would be asked how we have been disappointed and I have to look several times to be sure this is the company that we have insurance through! If you want to have a working relationship with customers, you have to build that relationship - an email does not a relationship make!

Friendly people, fair prices and news letter

I had an extremely difficult time getting a hold of the person that works on my account. I was looking to shop my insurance provider, and it was almost impossible to get a clear answer

Caring agents that go the extra mile to help you.

Everything went smoothly

Communication

Agent seemed very knowledgeable.

prompt response

our agent-Greg Bowyer GOES ABOVE AND BEYOND. He consistently works to find a solution for us personally and also my RE clients. Truly amazing service and knowledge.

We got a good rate, but there was a lot of unnecessary mistakes made in this transaction. We’ve had brokers over the years and even done it ourselves. In a home purchasing process it is stressful and we shouldn’t have had to continually watch over our insurance broker.

Joesph

Communication was quite lacking and it did not go without issues when I switched.

I requested several times to have my auto insurance address updated - at least 4 times in 2023. This update continuously was not made and cost me over $300 in excess premiums. HomeServices told me they contacted Safeco to get a refund for those backdated premiums. I contacted Safeco myself they had no such request from your team. There was no refund processed and they worked with me to make the necessary address corrections, but could only go back a few months - they were not willing or able to refund me the full $300-400 I had overpaid. I understand mistakes do happen - but when your team makes a mistake they should take ownership of correcting the issue. That ownership did not happen here despite several requests on my end and it ended up costing me time and money. I used to refer all of my clients buying real estate to HomeServices - but have decided to take my business referrals elsewhere based on the experience I had the past 12 months.

Our local HomeServices insurance agent, Bill Nelson is always prompt to respond to my calls, texts or emails. I have recommended numerous clients as well as friends and family members to Bill for all their insurance needs.